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Southwest Airlines

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More than 36 years ago, Rollin King and Herb Kelleher started Southwest Airline. What began as a small Texas airline has grown to become one of the largest airlines in America. At the present time, Southwest Airlines flies over 104 million passengers a year to 64 great cities all across the country.

Currently, Southwest Airline operates more than 500 aircrafts, including the “Shamu” aircraft; “Lone Star One,” “Arizona One,” “California One,” “Silver One,” to name just a few. Among other services, the company also offers optional services and products include hotels, vacation packages and cruises, cars; event tickets; travel insurance; discounted airport parking; onboard beverages and snacks; checked baggage and the like. Please try to contact Southwest Airlines Customer Service directly prior to posting any complaints on this site.

Best Consumer Reports

Southwest Airlines Complaints & Reviews
Southwest Airlines Reviews

Southwes...		 Southwest Airlines Mails Useless Birthday Cards
5.0 P.O. Box 36647-1CR DallasTexas 75235 214-932-0333, 1-800-435-9792 https://www.southwest.com/contact-us/contact-us.html

Please remove me from your junk mail "Happy Birthday" card list. There was no discount or money in it, and frankly it is just a waste of trees and unnecessarily harmful to the env...

#312693
Apr 16, 2012
 98

Chenner		 Southwest Airlines - Unused Travel Dollars
5.0 P.O. Box 36647-1CR DallasTexas 75235 214-932-0333, 1-800-435-9792 https://www.southwest.com/contact-us/contact-us.html

After a very frustrating conversation with a "supervisor" in their customer care department, my situation has come to this: After a suggestion from a SWA agent to voluntarily cance...

#308556
Mar 29, 2012
 121

Business...		 Southwest Airlines - Southwest has No Customer Appriciation Or Business Ethics
5.0 P.O. Box 36647-1CR DallasTexas 75235 214-932-0333, 1-800-435-9792 https://www.southwest.com/contact-us/contact-us.html

They will Steal you blind... I booked a flight and called to cancel it within 36 hours of booking the flight. I also booked the flight 3 months in advance. Their cus...

#304112
Mar 12, 2012
 196

Anonymous		 Southwest Airlines - SOUTH WEST WOULD NOT CHANGE SPELLING ERROR ON TICKET AND WOULD NOT REFUND MY MONEY
5.0 P.O. Box 36647-1CR DallasTexas 75235 214-932-0333, 1-800-435-9792 https://www.southwest.com/contact-us/contact-us.html

ONE TICKET ON THE FLIGHT IS SPELLED WRONG AND THEY SAID IS WAS CHANGING A NAME. THEY WOULD NOT REFUND MY MONEY AND SAID I WOULD LOOSE THE TICKET. THEY WERE VERY NASTY ON THE PHONE ...

#299305
Feb 22, 2012
 195

Scott21b...		 Southwest Airlines - Southwest Rapid Reward is a JOKE
5.0 P.O. Box 36647-1CR DallasTexas 75235 214-932-0333, 1-800-435-9792 https://www.southwest.com/contact-us/contact-us.html

Southwest airlines is treating their new points differently than the old credits. I used points to convert an old credit for a flight, then realized the flight wasn't available wi...

#297903
Feb 17, 2012
 208

Anonymous		 Southwest Airlines - Southwest "earlybird check-in" scam
5.0 P.O. Box 36647-1CR DallasTexas 75235 214-932-0333, 1-800-435-9792 https://www.southwest.com/contact-us/contact-us.html

I booked tickets on SWA for company business travel for three people, including myself, at three different times. Each time we were offered the "earlybird" check-in option, which w...

#294161
Feb 03, 2012
 560

Travelin...		 Southwest Airlines - LUVLESS Airline - SWA
5.0 P.O. Box 36647-1CR DallasTexas 75235 214-932-0333, 1-800-435-9792 https://www.southwest.com/contact-us/contact-us.html

Today at DIA at Southwest Airlines has been the worst experience my partner and I have ever had. After a 2+ hour delay in Minn-St. Paul due to a mechanical problem the plane finall...

#285830
Jan 02, 2012
 322

Granteds...		 Southwest Airlines - Southwest Steals $$
5.0 P.O. Box 36647-1CR DallasTexas 75235 214-932-0333, 1-800-435-9792 https://www.southwest.com/contact-us/contact-us.html

I am livid right now. I booked a flight with SW airlines last year to visit family. I was assure that "non-refundable" was only if I didn't use my credit within one year. Then ...

#271814
Oct 31, 2011
 336

Anonymous		 Southwest Airlines - Southwest is mean to pregnaunt women
5.0 P.O. Box 36647-1CR DallasTexas 75235 214-932-0333, 1-800-435-9792 https://www.southwest.com/contact-us/contact-us.html

I was pregnaunt and flying alone from chiago to tampa and i was flying ALONE. I got there early and waited with my preboard to be first on the flight. the man allowing the preboard...

#260019
Sep 05, 2011
 451

Bajohns1...		 Southwest Airlines - Southwest Owns Airtran's Cust. Nonservice
5.0 P.O. Box 36647-1CR DallasTexas 75235 214-932-0333, 1-800-435-9792 https://www.southwest.com/contact-us/contact-us.html

Southwest Air has bought Airtran. It makes me wonder if Southwest's customer service is going to become as poor as Airtran's. The following is an example of the kind of company Sou...

#254936
Aug 11, 2011
 538

Anonymous		 Southwest Airlines - Southwest forces five year old with a ticket to ride on lap!
5.0 P.O. Box 36647-1CR DallasTexas 75235 214-932-0333, 1-800-435-9792 https://www.southwest.com/contact-us/contact-us.html

On Saturday August 6 while flying on Southwest flight 2182 from Baltimore to Portland Oregon, My wife and four children boarded the plane but attendants were unable to find seats a...

#254037
Aug 08, 2011
 543

Anonymous		 Southwest Airlines - Southwest Sucks, They left me stranded in San Diego
5.0 P.O. Box 36647-1CR DallasTexas 75235 214-932-0333, 1-800-435-9792 https://www.southwest.com/contact-us/contact-us.html

I went to check in last week on Saturday in San Diego to get to Cleveland. I was told their planes were grounded and they could not get me home until Tuesday. Thats it no help no...

#231474
Apr 09, 2011
 1001

Anonymous		 Southwest Airlines - Southwes may not charge a cancellation fee, but try changing!!
5.0 P.O. Box 36647-1CR DallasTexas 75235 214-932-0333, 1-800-435-9792 https://www.southwest.com/contact-us/contact-us.html

I had to travel in January and made a reservation on Southwest for a 6-day stay. I bought the tickets on-line in early December and the fare was very good. When I completed my bu...

#218957
Jan 30, 2011
 1170

Anonymous		 Ripped off by Southwest Airlines
5.0 P.O. Box 36647-1CR DallasTexas 75235 214-932-0333, 1-800-435-9792 https://www.southwest.com/contact-us/contact-us.html

We booked 2 round trip ticket on Southwest airlines in May for a trip in October and did not know southwest airlines did not have first class and booked business class thinking tha...

#207826
Nov 18, 2010
 636

Deborah....		 Southwest Airlines Harasses People of Size
5.0 P.O. Box 36647-1CR DallasTexas 75235 214-932-0333, 1-800-435-9792 https://www.southwest.com/contact-us/contact-us.html

This is my letter to Southwest Airlines after they harassed me on 9/3/10 for being a larger passenger. I had already flown from Ontario, California to Sacramento, CA. This incide...

#197178
Sep 05, 2010
 660

Marthamd...		 Southwest Airlines - Promoted / sold a dangerous pet carrier on the airline website.
5.0 P.O. Box 36647-1CR DallasTexas 75235 214-932-0333, 1-800-435-9792 https://www.southwest.com/contact-us/contact-us.html

I purchased a pet carrier recommended on the Southwest airlines website. (The actual purchase was made through another website to which I was redirected from Southwest.com.) The ca...

#192418
Aug 04, 2010
 1491

Blackbir...		 Southwest Airlines - How does Cash expire??
5.0 P.O. Box 36647-1CR DallasTexas 75235 214-932-0333, 1-800-435-9792 https://www.southwest.com/contact-us/contact-us.html

I have been a frequent flier of Southwest Airlines for years now. I have only had 1 delayed flight, and that was due to severe weather. They have always been nice and I've never ha...

#174913
Mar 15, 2010
 1881
Reviews 1-17 of 17

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Airlines
Airlines are companies which provide passenger and cargo transportation services using air planes. To offer such services each company has to have a relevant license or certificate. Airlines vary from those operating one plane to transport mail or cargo, to full-service international companies maintaining a fleet of airplanes. They distinguish between the following categories of airline services: domestic, intra continental or international, and intercontinental. Charter flights with scheduled services are also available. Airline personnel consists of pilots, flight engineers and flight attendants. Each plane has its own carrying capacity, thus there is a fixed seat number on the plane and passengers are allowed to have limited hand luggage with them. Other luggage goes separately in the luggage compartment. Onboard, passengers are offered drinks, snacks and rugs which are included in the price of the ticket. Before, during and after takeoff, flight attendants provide the passengers with the rule to be stick to in the plain.

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