Southwest Airlines Complaints and Reviews

2.6
  • Baggage policy1 votes
  • Earlybird checkin1 votes
  • Flight destinations1 votes
  • Customer service7 votes
  • Policy4 votes
  • Reward policy3 votes
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  • 1 day ago
  • Airlines
  • Washington, District Of Columbia
  • 4
  • REVIEW RATING 4/5

4 hour purposeful delay so far flight 137 april 17 was supposed to leave from baltimore to hartford. Tgey told us msintenance problem on our plane what they didnt tell us was they used our plsne to dubstitue for snother plane that was broken down. Then they told us wr would go in 3 1/2 hours on a flight comimg from nasdau. It is now the 3 1/2 hours Why they couldnt put us on tje 145 and have... Read more

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More delays, could have connected if boise idsho southwest personal would have had there *** together Add comment

Flight from austin to hartford today. Scheduled to leave at 4:10 than 5:25. 5:10 now and plane has deplaned passengers but no flight crew (attendants) available. Southwest deaparting on time is SO MUCH WORSE than it used to be, what happened. ... Add comment

  • Apr 13
  • Airlines
  • Auburn, California
  • Alcohol Policy
  • 112
  • REVIEW RATING 5/5

Flying back from Las Vegas to Sacramento there were three women seated near me who were very clearly NOT intoxicated. When they were approached by flight attendant, "Thomas", one of the women asked for two mini-bottles of vodka and a can of Sprite. Thomas refused her request and told the woman, "Southwest has a policy of one alcoholic drink per passenger per hour." He then gave her one... Read more

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Rude flight attendants Seats broken Herd you on like cattle I can keep going....... Add comment

  • Apr 10
  • Airlines
  • Seat Saver
  • 17
  • REVIEW RATING 4/5

I like flying Southwest but, how hard would it be to fix a few problems with seat savers and oversized bags? A simple announcement at boarding, "No savings seats." would solve this problem. They tell people to line up according to their boarding pass number, but then allow people in groups to go on regardless of their numbers. Also, having the gate attendant do their job and deny passengers... Read more

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  • Apr 09
  • Airlines
  • Pittsburgh, Pennsylvania
  • Flight Cancellation
  • 27
  • REVIEW RATING 4/5

I made flight reservations June 6th 2014 for myself and my daughter for November 27th 2014 from Pittsburgh PA to Orlando Fl. Due to a family emergency, I had to cancel the flight and request a travel credit in the original amount of $586 in September of 2014. When I spoke to the Southwest Airlines Customer Service rep to ask what my options were for reusing the travel credit I was told that as... Read more

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  • Apr 07
  • Airlines
  • Charleston, South Carolina
  • Lost And Found Department
  • 22
  • REVIEW RATING 4/5

I left my I pad in magazine pocket in front of my seat. Realized just as I walked off the plan. They would not let me walk back and get it nor would one the employees go back and get it. Told me it as my problem and to file a complaint. The plain Andy leaving again for another hour but NO EMPLOYEE would check the plane so after the hour I watched the plan *** with my iPad in it never to be seen... Read more

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I am not pissed, on the contrary, My flight attendant, Victor, on Southwest flight 2364 from Orlando to Buffalo departing at 8:20 pm on Sat. April 4th, was the most professional and curtious attendant I have ever encountered in all my years of flying, Keep up the good work Southwest. Add comment

  • Apr 04
  • Airlines
  • Phoenix, Arizona
  • Positive Experience
  • 19
  • REVIEW RATING 4/5

My Aunt, aged 91 traveled to Kansas City from Phoenix via Southwest. A wheelchair was requested on both ends. The request was met, with a smile.. Southwest went beyond perfect! They wheeled my Aunt to the baggage claim area and delivered her bag to her (while she was still in the wheelchair), as well as a couple more who were wheelchair bound. My hat is off to Southwest Airlines! Thank you... Read more

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