Southwest Airlines Complaints and Reviews

2.0
  • Customer Service4 votes
  • Policy3 votes
  • Reward policy2 votes
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  • Feb 15
  • Airlines
  • Fremont, California
  • Flight
  • 24
  • REVIEW RATING 4/5

I just flew a short flight from LAX to Oakland and my checked baggage came out damaged. There was a tear in the back of the suitcase and my handle can no longer be pulled out. This is considered normal wear and tear by Southwest. But I don't think a 1 hr flight where my suitcase in good condition to after the flight my baggage is no longer in usable condition is considered normal wear and... Read more

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  • Feb 12
  • Airlines
  • Tampa, Florida
  • Positive Experience
  • 12
  • REVIEW RATING 4/5

I recently flew from Chicago to Tampa. The crew was friendly and professional. the flight was on time on both ends. They dealt with a few rude customers with grace and humor. I recommend them to anyone booking a flight. The in-flight beverage service had a wide variety of choices as well as snacks. The in-flight movie and live streaming options were also enjoyable. My bags arrived where I... Read more

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  • Feb 11
  • Airlines
  • Connecting Flight
  • 1
  • 1
  • 14
  • REVIEW RATING 4/5

My connecting flight did not have sufficient time for my bag to make the flight....completely understand this. However, the handling of the bag and the total ineptness exhibited by Swest Airlines was very poor...no real information and now they want to FedEx my bag which will take another day to get to me....when I am only 50 miles from the airiport! PLEASE Swest....don't go out of your way!!! ... Read more

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One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a problem. Add comment

Talked to Alissa and Gloria in customer service. They say customer service does not take complaints. You can only email them if there is a problem. Anyway, thanks for making me wait 1 plus hours for everyone's bags from baggage claim at Dallas love field. Thanks for the horrible customer service Gloria and Alissa Add comment

  • Jan 19
  • Airlines
  • Albuquerque, New Mexico
  • Flight Schedule
  • 2
  • 2
  • 44
  • REVIEW RATING 4/5

Today there was a weather delay due to fog. Southwest began rerouting passangers to meet connections. My flight destinations were changed in a goal to return me to the destination for which my ticket was purchased for. The agent provided me with boarding passes and a receipt for a protected ticket. The first mistake i can over look. When I boared the second of three flights, i was told it... Read more

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  • Jan 16
  • Airlines
  • Edmond, Oklahoma
  • Disability Assistance
  • 39
  • REVIEW RATING 5/5

I have always been satisfied with Southwest. So it saddens me to share this poor experience. Southwest knows that consumers are busy during the holiday season and they are aware that we will make most of our mistakes during this time. We have flown exclusively with them for 10 years. I am handicapped and have used their wheel chair services and have tipped extremely well. We also use their... Read more

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Checked in for my flight on shitwest in Orlando, entrusted then with my checked bag, arrived in Indianapolis in sub zero temperatures, to claim a bag full of soaking wet clothes! ***! Add comment

  • Jan 09
  • Airlines
  • New York, New York
  • Airplane Seats
  • 2
  • 2
  • 68
  • REVIEW RATING 5/5

To start, the only way to check-in for your flight is 24 hours before actual flight which is inconvenient if you fly very early and it will cost you extra to check-in (if you are going to foreign country or on a cruise). We fly from Newark, NJ to Houston, TX (for cruise). For domestic flights is recommended (by airline) to arrive 90 min prior. My flight was at 6am, so day before I get online... Read more

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  • Dec 19, 2014
  • Airlines
  • Pittsburgh, Pennsylvania
  • Flight Attendant
  • 75
  • REVIEW RATING 4/5

The "unorthodox approach to boarding" is something to cringe at. When questioned, the flight attendant assured me that this method was faster. I ended up having to wait for everyone to disembark the plane to retrieve my backpack from the rear. In a poor attempt at humor, the attendant giving the safety briefing made quips about adultery and choosing which child should die in case of an... Read more

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