Southwest Airlines Complaints and Reviews

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  • Customers like
    • Baggage policy5
    • Flight destinations4
    • Low price2
  • Customers don't like
    • Customer service10
    • Policy7
    • Reward policy3

Delayed flight arrived at the next gate to connecting flight. You wouldn't wait five minutes resulting in missing the flight and therefore missing a concert that cost $300. Add comment

  • 2 hours ago
  • Other
  • Miami, Florida

I experienced a layover in Tampa, Florida on Wednesday, July 29th to Ft. Lauderdale, delayed due to weather (Flight 149). I have flown Southwest exclusively and understand delays are necessary during bad weather. However, upon retrieving my suitcases (canvas), it was immediately evident that they were soaking wet. When I reached my hotel and opened my suitcases, all my clothes inside were... Read more

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  • 23 hours ago
  • Airlines
  • San Antonio, Texas
  • Check-In Line
  • 6

I have an issue with Southwest Airlines that should be discussed with people who are looking for airlines with good reputations and helpful employees. I had a couple of problems with my flight from Cancun so I called Southwest customer service to discuss my displeasure and concerns. The customer service person was rude and unwilling to help and said that I had the wrong number, after waiting for... Read more

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  • 1 day ago
  • Airlines
  • Pittsburgh, Pennsylvania
  • 9
  • REVIEW RATING 4/5

After my flight from Midway-Chicago to Pittsburgh got delayed several times (not for weather), they loaded us into a super hot plane, and had us sit there for 40 minutes. They finally made an announcement that there were mechanical issues with the cargo door. We arrived in pittsburgh, and my luggage was lost. I called all night and finally at 7am, found out my luggage was in los angeles, and that... Read more

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Flight to seattle, cancelled after boarding, return to san diego delayed for 6 hours..horrible service..heartless company.. Add comment

Flight to seattle, cancelled after boarding, return to san diego delayed for 6 hours..horrible service..heartless company.. Add comment

  • Jul 20
  • Airlines
  • San Mateo, California
  • Southwest Airlines Refund Policy
  • 19
  • REVIEW RATING 4/5

I purchased the $12.50 priority boarding for both legs of my trip. I am disabled and wanted to be able to get on board early to pick a seat. My only child was graduating from Air Force Boot camp in San Antonio, TX. I was really anticipating this trip as he had never been away from home for more than two weeks. By this time it was a month and a half since I had seen him. I was having trouble... Read more

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Greeted by grumpy employees at check in counter in Dallas. Then sat 45 minutes on my plane at the gate before *** today. Now sitting in Denver with a 4 hour delay for the next lev home. Not cool. Add comment

It is ridiculous that a 0650 flight is delayed and then combined with a 0915 flight just to make it convenient for southwest airlines. Some of us have to work, and now I have missed a day of work. To say I am pissed off is an understatement! Add comment

  • Jul 16
  • Airlines
  • Southwest Airlines Policy
  • 1
  • 1
  • 22
  • REVIEW RATING 3/5

Know this...if for some reason there is a glitch in your flight itinerary Southwest Airlines will not work with you to get to your destination. Southwest will not help you get on another airline. That is against policy. Southwest will not give you a refund so you can fly on another airline to get to your destination EVEN IF THAT MEANS YOU HAVE TO WAIT IN THE AIRPORT FOR 24 HOURS. Southwest... Read more

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