Southwest Airlines Complaints and Reviews

2.2
  • Earlybird checkin1 votes
  • Customer service6 votes
  • Reward policy3 votes
  • Policy3 votes
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  • 13 hours ago
  • Airlines
  • Haines City, Florida
  • Bad Airline Service
  • 4

I'm technically a Southwest Rapid Rewards member, but I don't use this airline anymore. The only reason I flew with them last time was because I had a voucher and enough reward points to get a free roundtrip flight. I doubt that I would use them again, even for a free flight. First, I missed a connecting flight due to a flight attendant mistakenly announcing the wrong gate information. (I realize... Read more

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  • Mar 23
  • Airlines
  • San Antonio, Texas
  • Flight Cancellation Policy
  • 1
  • 1
  • 26
  • REVIEW RATING 3/5

I am surprised that my experiences match those of other folks for southwest airlines in the last year. I booked a flight for my son on southwest airlines in oct 2014, for him to come home during spring break from college in march 2015. He got sick at last minute and could not take the flight. I did not know they had a no show policy. we have been using southwest for several years in past was... Read more

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  • Mar 11
  • Airlines
  • Kansas City, Missouri
  • Direct Flight
  • 27
  • REVIEW RATING 4/5

I am really unhappy that you have dropped all nonstop flights from MCI to OAK or SFO….I don't want to fly south to go NW. I am really tired of you trying to fill every plane and fly it everywhere before you reach the customers destination. I have always loved SouthWest but I am wondering now. And you are planning on being a big partnership with MCI if we build a new airport. This doesn't set... Read more

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  • Mar 04
  • Airlines
  • Denver, Colorado
  • Boarding
  • 43
  • REVIEW RATING 4/5

I miss flight 117 at 0910 this morning. I get help from the lady at Gate29 who was rude & who told me to go to next flight at Gate28, which was leaving for Austin but headed to PHX first. She told me to wait until everyone boards & then see if there was room on the plane. I waited until everyone boarded the plane & asked if there was anymore room so that I could board. Then the lady... Read more

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  • Feb 15
  • Airlines
  • Fremont, California
  • Flight
  • 44
  • REVIEW RATING 4/5

I just flew a short flight from LAX to Oakland and my checked baggage came out damaged. There was a tear in the back of the suitcase and my handle can no longer be pulled out. This is considered normal wear and tear by Southwest. But I don't think a 1 hr flight where my suitcase in good condition to after the flight my baggage is no longer in usable condition is considered normal wear and... Read more

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  • Feb 12
  • Airlines
  • Tampa, Florida
  • Positive Experience
  • 1
  • 1
  • 32
  • REVIEW RATING 4/5

I recently flew from Chicago to Tampa. The crew was friendly and professional. the flight was on time on both ends. They dealt with a few rude customers with grace and humor. I recommend them to anyone booking a flight. The in-flight beverage service had a wide variety of choices as well as snacks. The in-flight movie and live streaming options were also enjoyable. My bags arrived where I... Read more

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  • Feb 11
  • Airlines
  • Connecting Flight
  • 1
  • 1
  • 37
  • REVIEW RATING 4/5

My connecting flight did not have sufficient time for my bag to make the flight....completely understand this. However, the handling of the bag and the total ineptness exhibited by Swest Airlines was very poor...no real information and now they want to FedEx my bag which will take another day to get to me....when I am only 50 miles from the airiport! PLEASE Swest....don't go out of your way!!! ... Read more

Was this review helpful? 2 1

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a problem. Add comment

Talked to Alissa and Gloria in customer service. They say customer service does not take complaints. You can only email them if there is a problem. Anyway, thanks for making me wait 1 plus hours for everyone's bags from baggage claim at Dallas love field. Thanks for the horrible customer service Gloria and Alissa Add comment

  • Jan 19
  • Airlines
  • Albuquerque, New Mexico
  • Flight Schedule
  • 2
  • 2
  • 70
  • REVIEW RATING 4/5

Today there was a weather delay due to fog. Southwest began rerouting passangers to meet connections. My flight destinations were changed in a goal to return me to the destination for which my ticket was purchased for. The agent provided me with boarding passes and a receipt for a protected ticket. The first mistake i can over look. When I boared the second of three flights, i was told it... Read more

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