Southwest AirlinesComplaints and Reviews

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This is not about the money. It’s about the concept and the disrespect. I went on and paid the $550 to make sure I got my father there, but take a moment to read this again and realize what happened from my point of view. Southwest Airlines does not care about their clients and have no problem screwing me for a few hundred more dollars. Those were my thoughts after hanging up with Terese. I also... Read more

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I had a connected flight from Akron Ohio to Atlanta Georgia today flight # 1558.i arrived at gate c 13 when I approached a south west black male employee first name starts with f, I asked him a question about the flight and I was given the cold shoulder by him. He wouldn't even look at me which I found was really odd because of the earlier experience I had with the other southwest... Read more

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If you want to try and redeem your hard earned points on gift cards from SWA, stay away from Ihotelgiftcard.com. It is not dollar for dollar. If you buy a $100 dollar gift card and try to book a hotel, the price from Ihotel is jacked up. In other words a $129.00 a night stay booked direct with a hotel is around $189 on Ihotel. when I asked Southwest about it, they just said, sorry no refunds on... Read more

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Tried to get a customer service representative today at Southwest - a live person. I was told 17 min wait time and I could leave my phone number and they would call me back. An hour later, no phone call. When I called them back, the wait time was 25 minutes. They said I would not lose my place in line but I'm thinking I did...not happy! I have never had this bad of customer service on the... Read more

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Flight 819 from Phoenix to Austin on 8/13/2016. Couldn't believe what I saw and heard. Male flight attendant "Kirk" completely humiliated and bullied a passenger during boarding. Southwest has a gate-to-gate acceptable use policy for personal electronic devices like tablets. Those items must be 2 pounds or less to be out during takeoff and landing. Passenger was using his Surface Tablet. ... Read more

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I took a trip to Las Vegas on one of SWA's vacation deals. Even though the return flight doesn't leave until 10:35, the shuttle service insisted we be picked up at 7:15. My return flight was not nonstop and being at LAS so early gave us time to eat so I checked to see if there were earlier flights to Sacramento. There was one that was nonstop. So even though SWA had empty seats on the nonstop... Read more

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Very poor experience in Baltimore. Flight left early and I had difficulty getting through the lines because of wrong information given to me by Southwest employees. All I got was sarcastic remarks from the counter personnel read treatment and a real I don't care kind of attitude. Add comment

Routine flight had two hips, both got off over one hour late, final destination was aborted due to fog that just came in. The next move was divert to a city on the west coast(Oakland) at 1 am and dump us in baggage claim. " maybe we'll get you a flight out at 5:30 am.. We are trying Add comment

SOUTHWEST AIRLINES SUCKS AND IT IS NOT WORTH ANY SAVINGS YOU MAY GET BY FLYING WITH THEM. BETWEEN LATE AND CANCELLED FLIGHTS AND THE POOR CUSTOMER SERVICE OF THEIR EMPLOYEES - PAY THE EXTRA MONEY AND GO WITH SOMEONE DEPENDABLE. I LOVE JETBLUE!! THEY ARE ABSOLUTELY THE WORST AIRLINE IN THE US. IT IS WORTH THE EXTRA FEW DOLLARS TO STEER CLEAR OF THESE JOKERS. THIS IS THEIR ORDER OF IMPORTANCE... Read more

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seriously, the southwest travel fund(for cancellation) is a a nutshell. i had to purchase a ticket and cancel it within 24 hours of the purchase, and did the travel fund instead of credit card refund. myself being in the military, i travel in gov contracted travel plans and had to loose the travel funds. called the southwest customer service and found out that that there is nothing that she can... Read more

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