Southwest Airlines Complaints and Reviews

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Southwest Airlines
Main address: P.O. Box 36647-1CR 75235 Dallas Texas
214-932-0333, 1-800-435-9792, , https://www.southwest.com/contact-us/contact-us.html
  • 81+11 mobile complaints
  • $26.5K claimed losses
  • $288 average
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  • Oct 22
  • Airlines
  • Doylestown, Pennsylvania
  • Cancelled Flights
  • 14

I travel 2-3 weeks a month, spending about 12-15k a year on flights alone for business. Over the past 120 days southwest has cancelled or delayed my flights about 50% of the time. I have 2 more trips booked with them, and once I've taken those, I'll be finding a new carrier. My only regret is I'll have to fly them for personal travel until the mass amount of reward points are used up. I wouldn't... Read more

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  • Oct 22
  • Airlines
  • Los Angeles, California
  • Flight Refund
  • 1
  • 1
  • 19

Worst experience ever. Forgot to cancel flight, did not know they had "no show policy", since it just started last year. I guess not cancelling the flight is my flight, but SW is not issuing rapid reward points saying they cannot issue because trip wasn't flown. This is messed up. SW is not jut keeping the money (not refunding any portion of flight) for the full flight, they are also neglecting... Read more

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  • Oct 20
  • Airlines
  • Plano, Texas
  • Air Ticket Refund
  • 31

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to California. Since then, we as in north Texas has had multiple scares with the Ebola. I asked for southwest to cancel and refund my ticket. Right now we are in the beginning of a serious epidemic, I really do prefer not to fly. The 3 reps I spoke with including customers relations have me... Read more

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Sitting on a ramp at Hobby Airport because they dont have a gate for us, was it a suprise for the airline we were coming, can they not switch us to another gate, total bull ***!!! Add comment

I am complaining regarding southwest commercial and the reason why there are know African American people in the commercial. I am an African American woman who always use southwest and I find it very offensive that there is not one African American on the commercial. Add comment

     

  • Oct 02
  • Airlines
  • Houston, Texas
  • Connecting Flight
  • 1
  • 1
  • 39

I’ve never submitted a complaint like this before, but I’m fed up with Southwest/ Airtran. I have connecting flights every week in Atlanta and they just can’t get their act together. The two airlines are not putting any effort into working together during this merger and the customers pay the price. I’m fed up with them (miscommunication, missing information, issues on nearly half the trips... Read more

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  • Sep 30
  • Airlines
  • Los Angeles, California
  • Bad Airline Service
  • 44

Ok, so I missed my flight. The money that I paid is forfeited for both the outbound and inbound flights. That means that even though the return flight is days away, it is canceled and you lose the money. It has got to be unlawful to take money for a service that is never rendered. I should have my return flight costs credited to my account. But what will happen is Southwest will get paid by two... Read more

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  • Sep 28
  • Airlines
  • San Diego, California
  • Flight Purchase
  • 69

I have been traveling Southwest for over 25 years and it is one of the few airlines I will travel. It was only logical that when I purchased a ticket for my daughter who wanted see her 80 year old ailing grandmother, I would purchase her flight on Southwest. I must say that I am extremely disappointed and saddened by their lack of compassion. Though it is not the airlines fault that the fires in... Read more

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  • Sep 18
  • Airlines
  • Las Vegas, Nevada
  • Room Booking
  • 25

I book a 1 bedroom Queen suite in Vegas with jackpot at Polo Towers. When I got there I received a room no bigger than my walk in closet with a Murphy bed that folded out of the wall into the sofa. When I told jackpot about they were very rude and refused to give me any money back. The supervisor was very rude as well. Lesson learned! Don't do business with Southwest jackpot deals. I also... Read more

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  • Aug 20
  • Airlines
  • Baltimore, Maryland
  • Delayed Flight
  • 81

Flew to Ft Meyers on Flight 2513 on 8/13. Flight delayed multiple times with an overall delay of almost 3 hours. Flight from Ft Meyers to Baltimore on 8/19. Flight was on-time - we actually landed about 20 minutes early - but a few of the flight attendants need a refresher on how to make the customer happy. Asked for a drink - met with a scowl; asked for a bag of peanuts - met with a scowl. ... Read more

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