Southwest Airlines Complaints and Reviews

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Southwest Airlines
Main address: P.O. Box 36647-1CR 75235 Dallas Texas
214-932-0333, 1-800-435-9792, ,
  • 76+9 mobile complaints
  • $24.5K claimed losses
  • $288 average
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  • 1 day ago
  • Airlines
  • New York, New York
  • Flight Cancellation
  • 5

I had to cancel flights for medical reasons and was given six months to use the funds. Must fly within six months...not book. I called a few months ago to ask for an extension and was told it can be done but had to wait forbthem to expire. I called again a few weeks later to confirm...was again told the same thing. I called on the ecpiration date and was told i have to wait until 11:59pm. ... Read more

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  • Aug 11
  • Airlines
  • Uncredited Reward Points
  • 10

here is the letter sent to Southwest - they owe us THOUSANDS of points and have not issued my companion pass! Too whom it may concern; I am writing to express our continued dissatisfaction with your service in regards to obtaining my companion pass for 2014 and being rightfully credited for reward points that I have legitimately earned and entitled to. Both my husband and I are extremely loyal... Read more

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  • Aug 11
  • Airlines
  • Companion Pass
  • 10

I DO WRITE reviews or compaints but the Internet world must hear this one.... BEWARE - if your an owner of a company and plan to get the Southwest Airlines card to make all your purchases and then reap the benefits of the companion pass and A list then keep reading.... As the president of two companies we make about 100k in purchases...and in return we pay off the southwest card before the 30... Read more

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  • Aug 10
  • Airlines
  • Minneapolis, Minnesota
  • Rapid Rewards
  • 14

I had booked a one-way trip from Twin Cities to Milwaukee. The total trip cost was $72.10. I had $28.30 in my account as a balance from old travel funds. Its expiring on 08/27/2014, so I thought I would use that too. So after using it, I paid the rest of the amount $43.80 from my credit card. After a couple of days, I did cancel my ticket since I won't be able to make that trip. I was under the... Read more

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  • Aug 03
  • Airlines
  • Rude Flight Attendants
  • 2
  • 41

I was on flight 392 from Orlando to Chicago. The flight attendents were rude not helpful and seemed agitated. They were dressed very inappropriately and looked trashy.This was disturbing since the airlines has complained about dress code with passengers. With the high cost of flying it is upsetting to have such poor customer service. Jean Nagel I'm seventy five and needed help with my carry on... Read more

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  • Aug 01
  • Airlines
  • Atlanta, Georgia
  • Flight Attendant
  • 1
  • 49

This is a complaint about an incident that occurred in Southwest flight from San Francisco to Tampa on July 31st. I originally boarded this flight in San Francisco, and since Southwest flights give the freedom to grab first seat available, I sat at an emergency row. The flight arrived in Atlanta around 9 pm eastern time, and only the passengers going to Tampa stayed in the flight. As all the... Read more

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  • Jul 24
  • Airlines
  • Baltimore, Maryland
  • Bad Airline Service
  • 37

Delayed again tonight in Baltimore. I just count on it these days. SWA text alert system is a joke. I'd say its inaccurate 80% of the time. This has caused me to miss flights on business trips and miss important meetings. Very frustrating to say the least. Flight attendants used to outshine the industry and seemed endlessly happy compared to all other major carriers. Not any more. What happened?... Read more

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I flew for the first time in my life period and I took southwest and I couldnt believe how rude the flight attendants were everytime. I can honestly say I wont ever take southwest airlines again and I dnt blame anyone who feels the same way I do!!!!!! Add comment

Stuck in Baltimore...again. Miranda (supervisor) saunters over conveniently as they lined us up for boarding and yes, we are boarding AFTER the flight was supposed to arrive in Hartford. 38% of my 40 flights YTD late average of 50 minutes. What's happened to Southwest? Add comment

  • Jul 17
  • Airlines
  • Denver, Colorado
  • Check-In Line
  • 13

Don't fly Southwest out of the Denver airport. Their mobile webpage didn't work so I couldn't get a boarding pass on my phone so I had to check in at the airport. Imagine the longest line you've ever stood in at an airport and then double it. The line was sooooooo long it was unbelievable. Then my luggage didn't arrive and I had to pick it up later at the airport because I didn't check in on... Read more

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