Southwest Airlines Complaints and Reviews

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Southwest Airlines
Main address: P.O. Box 36647-1CR 75235 Dallas Texas
214-932-0333, 1-800-435-9792, ,
  • 79+11 mobile complaints
  • $26.2K claimed losses
  • $292 average
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  • 13 hours ago
  • Airlines
  • Plano, Texas
  • Air Ticket Refund
  • 4

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to California. Since then, we as in north Texas has had multiple scares with the Ebola. I asked for southwest to cancel and refund my ticket. Right now we are in the beginning of a serious epidemic, I really do prefer not to fly. The 3 reps I spoke with including customers relations have me... Read more

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Sitting on a ramp at Hobby Airport because they dont have a gate for us, was it a suprise for the airline we were coming, can they not switch us to another gate, total bull ***!!! Add comment

I am complaining regarding southwest commercial and the reason why there are know African American people in the commercial. I am an African American woman who always use southwest and I find it very offensive that there is not one African American on the commercial. Add comment


  • Oct 02
  • Airlines
  • Houston, Texas
  • Connecting Flight
  • 1
  • 1
  • 35

I’ve never submitted a complaint like this before, but I’m fed up with Southwest/ Airtran. I have connecting flights every week in Atlanta and they just can’t get their act together. The two airlines are not putting any effort into working together during this merger and the customers pay the price. I’m fed up with them (miscommunication, missing information, issues on nearly half the trips... Read more

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  • Sep 30
  • Airlines
  • Los Angeles, California
  • Bad Airline Service
  • 39

Ok, so I missed my flight. The money that I paid is forfeited for both the outbound and inbound flights. That means that even though the return flight is days away, it is canceled and you lose the money. It has got to be unlawful to take money for a service that is never rendered. I should have my return flight costs credited to my account. But what will happen is Southwest will get paid by two... Read more

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  • Sep 28
  • Airlines
  • San Diego, California
  • Flight Purchase
  • 59

I have been traveling Southwest for over 25 years and it is one of the few airlines I will travel. It was only logical that when I purchased a ticket for my daughter who wanted see her 80 year old ailing grandmother, I would purchase her flight on Southwest. I must say that I am extremely disappointed and saddened by their lack of compassion. Though it is not the airlines fault that the fires in... Read more

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  • Sep 18
  • Airlines
  • Las Vegas, Nevada
  • Room Booking
  • 21

I book a 1 bedroom Queen suite in Vegas with jackpot at Polo Towers. When I got there I received a room no bigger than my walk in closet with a Murphy bed that folded out of the wall into the sofa. When I told jackpot about they were very rude and refused to give me any money back. The supervisor was very rude as well. Lesson learned! Don't do business with Southwest jackpot deals. I also... Read more

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  • Aug 20
  • Airlines
  • Baltimore, Maryland
  • Delayed Flight
  • 75

Flew to Ft Meyers on Flight 2513 on 8/13. Flight delayed multiple times with an overall delay of almost 3 hours. Flight from Ft Meyers to Baltimore on 8/19. Flight was on-time - we actually landed about 20 minutes early - but a few of the flight attendants need a refresher on how to make the customer happy. Asked for a drink - met with a scowl; asked for a bag of peanuts - met with a scowl. ... Read more

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  • Aug 18
  • Airlines
  • New York, New York
  • Flight Cancellation
  • 52

I had to cancel flights for medical reasons and was given six months to use the funds. Must fly within six months...not book. I called a few months ago to ask for an extension and was told it can be done but had to wait forbthem to expire. I called again a few weeks later to confirm...was again told the same thing. I called on the ecpiration date and was told i have to wait until 11:59pm. ... Read more

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  • Aug 11
  • Airlines
  • Uncredited Reward Points
  • 59

here is the letter sent to Southwest - they owe us THOUSANDS of points and have not issued my companion pass! Too whom it may concern; I am writing to express our continued dissatisfaction with your service in regards to obtaining my companion pass for 2014 and being rightfully credited for reward points that I have legitimately earned and entitled to. Both my husband and I are extremely loyal... Read more

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