Southwest Airlines Complaints and Reviews

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  • Customers like
    • Flight destinations2
    • Earlybird checkin1
    • Baggage policy1
  • Customers don't like
    • Customer service8
    • Policy4
    • Reward policy3

  • May 20
  • Airlines
  • San Antonio, Texas
  • Airplane Seat
  • 17
  • REVIEW RATING 3/5

I had a dissapointing experience flying back from baltimore to san antonio, I boarded in the c group, my husband and I wanted to sit together, so the only seats that were left, were the last row seat, which are a lot smaller, less leg room, needless to say I was so uncomfortable, couldn't move much, felt confined, couldn't relax or rest, and my muscles and back started hurting. Now it is the day... Read more

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Flight 2794 from AUS to SJC was delayed ~3 hours because of an equipment problem for a flight from AUS to OAK (they were given our plane). Told nothing more and contact Consumer Relations on Monday (not open on weekends, of course). Add comment

Waited for someone not even booked on a flight out of Chicago which is always late so this sick can get on the plane. Wtf! Door already closed and we waited 20 minutes for this clown. Add comment

  • May 14
  • Airlines
  • Bellflower, California
  • Flight Schedule
  • 17
  • REVIEW RATING 4/5

They lie to their customers. They have tons of delays for mechanical problems. Very few flights are anywhere near on time. You pay for early access to get on and then they either cancel your flight because it isn't full, falsely alleging mechanical problem, or make you late and miss your flight. A two hop trip turns into three or four hops. Your priority access gets you a middle seat because of... Read more

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It appears that "due to turbulent weather we can't serve beverages" is part of Southwest's business model. This is not an infrequent occurrence. It happened on both legs of my flight yesterday. Flew LOV to Hobby, then to JAX. Blue skies, no drinks. It's happened several times in the past. What about it SW? Really, really horrible customer service Add comment

  • May 06
  • Airlines
  • San Diego, California
  • Cancellation Policy
  • 2
  • 2
  • 39
  • REVIEW RATING 4/5

I booked a short low fare trip with Southwest. It was $97.80 San Diego to San Jose Ca. I canceled the flight and was told I could use the funds toward the purchase of another flight. I recently booked another flight. It was the same trip less than a year and a half later. Now the flight costs $275.00 even though it was booked well in advance. They would not allow me to use the 97.80 toward the... Read more

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  • May 04
  • Airlines
  • Glenwood, Illinois
  • Positive Experience
  • 29
  • REVIEW RATING 4/5

May 3, 2015,, I gave up my seat for another passenger at the Love Field Airport. I had a direct flight to Chicago from Dallas at about 8:35am. I was happy to meet the new passenger as I departed the plane and we exchange kind words of appreciation, and have both experienced favor with Jesus Christ our Lord. The people at the exchange desk were so kind to me and I really felt good. I was... Read more

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  • May 04
  • Airlines
  • San Diego, California
  • Staff
  • 33
  • REVIEW RATING 4/5

I was on flight #4124 out of San Diego, at 4:50 pm on 05/03/2015. As I boarded the jet there were three flight attendants. An older lady (very nice), a man very (very professional) and a lady who was the rudest, disrespectful flight attendant that I have ever met in my 39 years of flying. Who is this unprofessional, and what did I ever do to her. As I boarder the jet she singled my wife and I... Read more

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The absolute worst at checking passengers in at lovefield. Ridiculous how long the lines are. Male flight attendant especially rude refuse to let children go to bathroom next time will let them pee the seat . Add comment

  • Apr 17
  • Airlines
  • Washington, District Of Columbia
  • Departures
  • 21
  • REVIEW RATING 3/5

4 hour purposeful delay so far flight 137 april 17 was supposed to leave from baltimore to hartford. Tgey told us msintenance problem on our plane what they didnt tell us was they used our plsne to dubstitue for snother plane that was broken down. Then they told us wr would go in 3 1/2 hours on a flight comimg from nasdau. It is now the 3 1/2 hours Why they couldnt put us on tje 145 and have... Read more

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