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  • Dec 13
  • Airlines
  • Baltimore, Maryland
  • Rapid Rewards
  • 15
  • REVIEW RATING 4/5

Warning, thieves at SW Air , I just for off the phone with their customer service group after I discovered hard earned 5 round trip certificates were missing from my account. After investigating I was informed that SW decided to appropriate them (steal) and not replace them with points or any consideration in exchange. I was told that a mass communication had gone out in one of their news... Read more

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I had not flown SW for a long time. Had a choice between American and SW so thought I would try SW. I only thought American was the worst airline for service. SW = rude, unfriendly and not helpful. Add comment

  • Nov 23
  • Airlines
  • Kentwood, Michigan
  • Flight
  • 58
  • REVIEW RATING 4/5

I tavelled in south west with my 5 months baby girl. As it is her first journey in flight she is crying a lot and I had 1 stop journey. After my one stop my baby girl is literally crying and my boarding has started . I requested the gate employee who checks the tickets to board me first as my baby girl is crying but she refused and asked me to wait until my zone comes .... Due to her my baby girl... Read more

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  • Nov 19
  • Airlines
  • Savannah, Georgia
  • Luv Voucher
  • 19
  • REVIEW RATING 5/5

I added cash ($158.88) to the remaining bit of a LUV voucher ($67) for travel right near the end of the LUV voucher validity dates. Then I couldn't travel on the flight reserved before the LUV voucher expired. I expected that the $67 unused LUV voucher funds were gone, expired, per the terms. No sweat on my $158 cash, I figured, because Southwest always has been good about letting me use funds... Read more

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  • Nov 18
  • Airlines
  • Air Ticket Refund
  • 27
  • REVIEW RATING 5/5

My cousin and I were booked on the same flight from New York to Texas. I was unable to make it to the airport. My cousin was at the airport and informed South West personnel that my taxi was in a accident so they can cancel my ticket. They wouldn't cancel the ticket because she didn't have my confirmation number (FC4G05) although we had the same confirmation number until she extended her stay.... Read more

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Southwest Airliines - Bottom Feeders of honesty & customer service - they lost my bag, then found it just after I left LAX, then SW gave it to a contract company (LA World Wide Express)...over 6 hours and I still don't have the bag. SW refused to check on the bag, so I called their contractor only to get the "the driver has it and it could be several hours" runaround. Add comment

  • Nov 14
  • Airlines
  • Cuyahoga Falls, Ohio
  • Carry-On Luggage
  • 1
  • 1
  • 33
  • REVIEW RATING 4/5

Left my carry on bag behind. Ticketing lady said that once it's found, it'll be sent out on the next flight. Took her word for it and now they say they can't do it. I would have stayed behind to retrieve my bag, had I known it wouldn't have came in because I have an important prescription that I need in the bag. I was lied to and now without necessary medicTion. I am never flying Southwest again... Read more

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  • Nov 10
  • Airlines
  • Los Angeles, California
  • Rapid Rewards
  • 29
  • REVIEW RATING 4/5

I had 4 Southwest reward tickets in the past, and I was told that I could pay $50 per one to restate them if they were expired. I even called in 2 month ago, and still was told the same. Today I called again, and they said they were gone, and could not restate them. Then I asked them why they did not tell me when I called in, they said this was the policy, and policy was changed. I can not... Read more

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  • Nov 04
  • Airlines
  • San Francisco, California
  • Rewards Program
  • 25
  • REVIEW RATING 4/5

I have traveled the last 2 times using Southwest points (one trip last mo.) and assumed this would be considered activity that would keep my points rewards active: NOT THE CASE. They steal them if no activity within 2 years but also, do not notify you like some other airlines when they are taking the points from your account. I contacted Southwest and is all they could say is this is their... Read more

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  • Nov 03
  • Airlines
  • Pet Policy
  • 24
  • REVIEW RATING 4/5

I think SWA is a rip off charging $95 for a pet in a carrier that must be counted as either a carryon or personal item and stored under the seat at your feet that is space paid for and included in your original seat purchase. I can see the charge if SWA had to make room for the pet carrier or considered it an extra carryon. However, SWA does nothing for this $95 pet fee each way. This is such a... Read more

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