Submit ›
or
2.2 Based on 120 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Baggage policy 7
    • Flight destinations 5
    • Low price 5
  • Customers don't like
    • Poor customer service 16
    • Policy 9
    • Rude flight attendant 8

They called it a computer glitch . Flight cancellation 45 minutes before boarding... Next flight out was in 15 hours... That was canceled too with no notice. My luggage is shown on their computer, but is no where to be found.. The computers don't work so any information there is incorrect. I gave up and asked for a refund since I never even got off the ground... I was told my payment would be refunded in 60 days... Computers down ... Will I... Read more

Was this review helpful? 0 1

Don't bother trying to book thru Southwest Vacations if you want to use either a gift certificate or fare credit. Neither is accepted. Why does Southwest lend its name to what is evidently nothing more than another travel agency? I made other arrangements. Dollars out of your pocket, Southwest.

Add comment

I usually fly southwest because i have a hub close to my house in houston . But everytime i have to fly to atlanta with southwest i have the worst experiance. Every flight is delayed 2 3 maybe 4 gate swiches and every employee has major attitudes. I have given southwest many many chances . But today will be my last flight .

Add comment

I am so *** off with this airline. Schedule flight on 7/22/2016 cancel. No justified reason why and no provisions for money loss. (car rental & hotel fees). I am still struck in Little Rock, Arkansas trying to get to Chicago. Southwest Airlines STUCKS

Add comment

Wow sw going down hill. Last 5 flights I booked, 4 were late departure by an hour to two hours. Need to look for and alternative airline. Can't rely on sw anymore sadly.

Add comment

On July 21 2106, my boys and I was flying to Orlando Florida to catch a cruise ship. When I got to the airport they took my bags, and I check the screen it said the flight was on time. The representative welcome us, told us how to board, we all was in line to board then the representative says sorry the flight has been cancelled, I went to the service desk she got us on another flight, the same thing happened we all was ready to board then the... Read more

Was this review helpful? 0 0

Lost my luggage on my flight to Norfork VA. On the way back they lost my luggage again. In both incidents we received our luggage the next day. The hotel we were staying was located over 60 miles away. The bad thing was that my Insulin and medications were in my luggage. I am a frequent flyer and have used SouthWest airlines for many years and have never had an incident where I have lost my luggage. It appears that the competence of your baggage... Read more

Was this review helpful? 0 0

they need at least one more non stop to IslipNY what they have now can be a bit in convenient. service itself great attendants very supportive of me and handicapped put up bag in over head as a short ole lady, some of attendants were fun telling jokes just love this airline Thank you for caring and helping with my needs will be seeing you on25 aug at Islip. Needless to say my experience e with SW has been good as it is closer to where I need... Read more

Was this review helpful? 0 0

On the flight I took from MAF to Love Field on 7/10/16 (boarding at 10:50a) we were not offered any snacks. I had my grandchild with me, first time to fly and she was excited about getting drinks and pretzels. The attendants served snacks on both sides of us but not our row. We were on row 8 D E F. I have flown on SWA for over 25 years and never has this happened. To be honest the attendants were less than friendly and acted like they would... Read more

Was this review helpful? 0 4

I was on flight 771 on7/14/16 from Raleigh to Nashville. As I boarded the plane the flight attendant did not even make eye contact or say welcome aboard. He was not busy doing anything else at all! As I entered the plane none of the all male flight crew made any attempt to welcome me aboard or assist in any way. It was more like we were inconveniencing their day. The plane was hot as *** and did not begin cooling off well past 10,000 feet. ... Read more

Was this review helpful? 0 5
Did not find what you were looking for?
 
×
You are reading about Southwest Airlines.
Filing a new complaint about
×