Southwest Airlines Complaints and Reviews

Had an experience with Southwest Airlines?   Submit review ›
Southwest Airlines
Main address: P.O. Box 36647-1CR 75235 Dallas Texas
214-932-0333, 1-800-435-9792, , https://www.southwest.com/contact-us/contact-us.html
  • 87+12 mobile complaints
  • $30.1K claimed losses
  • $304 average
Had an experience with Southwest Airlines?
Submit review › Submit review ›

     

  • 23 hours ago
  • Airlines
  • Savannah, Georgia
  • Luv Voucher

I added cash ($158.88) to the remaining bit of a LUV voucher ($67) for travel right near the end of the LUV voucher validity dates. Then I couldn't travel on the flight reserved before the LUV voucher expired. I expected that the $67 unused LUV voucher funds were gone, expired, per the terms. No sweat on my $158 cash, I figured, because Southwest always has been good about letting me use funds... Read more

Was this review helpful? 0 0

     

  • 2 days ago
  • Airlines
  • Air Ticket Refund
  • 7

My cousin and I were booked on the same flight from New York to Texas. I was unable to make it to the airport. My cousin was at the airport and informed South West personnel that my taxi was in a accident so they can cancel my ticket. They wouldn't cancel the ticket because she didn't have my confirmation number (FC4G05) although we had the same confirmation number until she extended her stay.... Read more

Was this review helpful? 0 0

Southwest Airliines - Bottom Feeders of honesty & customer service - they lost my bag, then found it just after I left LAX, then SW gave it to a contract company (LA World Wide Express)...over 6 hours and I still don't have the bag. SW refused to check on the bag, so I called their contractor only to get the "the driver has it and it could be several hours" runaround. Add comment

     

  • Nov 14
  • Airlines
  • Cuyahoga Falls, Ohio
  • Carry On Bag
  • 1
  • 1
  • 15

Left my carry on bag behind. Ticketing lady said that once it's found, it'll be sent out on the next flight. Took her word for it and now they say they can't do it. I would have stayed behind to retrieve my bag, had I known it wouldn't have came in because I have an important prescription that I need in the bag. I was lied to and now without necessary medicTion. I am never flying Southwest again... Read more

Was this review helpful? 0 1

     

  • Nov 10
  • Airlines
  • Los Angeles, California
  • Rapid Rewards
  • 20

I had 4 Southwest reward tickets in the past, and I was told that I could pay $50 per one to restate them if they were expired. I even called in 2 month ago, and still was told the same. Today I called again, and they said they were gone, and could not restate them. Then I asked them why they did not tell me when I called in, they said this was the policy, and policy was changed. I can not... Read more

Was this review helpful? 1 0

     

  • Nov 04
  • Airlines
  • San Francisco, California
  • Rewards Program
  • 20

I have traveled the last 2 times using Southwest points (one trip last mo.) and assumed this would be considered activity that would keep my points rewards active: NOT THE CASE. They steal them if no activity within 2 years but also, do not notify you like some other airlines when they are taking the points from your account. I contacted Southwest and is all they could say is this is their... Read more

Was this review helpful? 1 0

     

  • Nov 03
  • Airlines
  • Pet Policy
  • 14

I think SWA is a rip off charging $95 for a pet in a carrier that must be counted as either a carryon or personal item and stored under the seat at your feet that is space paid for and included in your original seat purchase. I can see the charge if SWA had to make room for the pet carrier or considered it an extra carryon. However, SWA does nothing for this $95 pet fee each way. This is such a... Read more

Was this review helpful? 0 0

     

  • Oct 22
  • Airlines
  • Doylestown, Pennsylvania
  • Cancelled Flights
  • 30

I travel 2-3 weeks a month, spending about 12-15k a year on flights alone for business. Over the past 120 days southwest has cancelled or delayed my flights about 50% of the time. I have 2 more trips booked with them, and once I've taken those, I'll be finding a new carrier. My only regret is I'll have to fly them for personal travel until the mass amount of reward points are used up. I wouldn't... Read more

Was this review helpful? 0 0

     

  • Oct 22
  • Airlines
  • Los Angeles, California
  • Flight Refund
  • 1
  • 1
  • 31

Worst experience ever. Forgot to cancel flight, did not know they had "no show policy", since it just started last year. I guess not cancelling the flight is my flight, but SW is not issuing rapid reward points saying they cannot issue because trip wasn't flown. This is messed up. SW is not jut keeping the money (not refunding any portion of flight) for the full flight, they are also neglecting... Read more

Was this review helpful? 0 0

     

  • Oct 20
  • Airlines
  • Plano, Texas
  • Air Ticket Refund
  • 41

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to California. Since then, we as in north Texas has had multiple scares with the Ebola. I asked for southwest to cancel and refund my ticket. Right now we are in the beginning of a serious epidemic, I really do prefer not to fly. The 3 reps I spoke with including customers relations have me... Read more

Was this review helpful? 0 1
 
×
You are reading about Southwest Airlines.
Filing a new complaint about
×