1.9
  • Customer Service4 votes
  • Policy3 votes
  • Reward policy2 votes
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Talked to Alissa and Gloria in customer service. They say customer service does not take complaints. You can only email them if there is a problem. Anyway, thanks for making me wait 1 plus hours for everyone's bags from baggage claim at Dallas love field. Thanks for the horrible customer service Gloria and Alissa Add comment

  • Jan 19
  • Airlines
  • Albuquerque, New Mexico
  • Flight Schedule
  • 2
  • 2
  • 22
  • REVIEW RATING 4/5

Today there was a weather delay due to fog. Southwest began rerouting passangers to meet connections. My flight destinations were changed in a goal to return me to the destination for which my ticket was purchased for. The agent provided me with boarding passes and a receipt for a protected ticket. The first mistake i can over look. When I boared the second of three flights, i was told it... Read more

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  • Jan 16
  • Airlines
  • Edmond, Oklahoma
  • Disability Assistance
  • 21
  • REVIEW RATING 4/5

I have always been satisfied with Southwest. So it saddens me to share this poor experience. Southwest knows that consumers are busy during the holiday season and they are aware that we will make most of our mistakes during this time. We have flown exclusively with them for 10 years. I am handicapped and have used their wheel chair services and have tipped extremely well. We also use their... Read more

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Checked in for my flight on shitwest in Orlando, entrusted then with my checked bag, arrived in Indianapolis in sub zero temperatures, to claim a bag full of soaking wet clothes! ***! Add comment

  • Jan 09
  • Airlines
  • New York, New York
  • Airplane Seats
  • 2
  • 2
  • 50
  • REVIEW RATING 5/5

To start, the only way to check-in for your flight is 24 hours before actual flight which is inconvenient if you fly very early and it will cost you extra to check-in (if you are going to foreign country or on a cruise). We fly from Newark, NJ to Houston, TX (for cruise). For domestic flights is recommended (by airline) to arrive 90 min prior. My flight was at 6am, so day before I get online... Read more

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  • Dec 19, 2014
  • Airlines
  • Pittsburgh, Pennsylvania
  • Flight Attendant
  • 61
  • REVIEW RATING 4/5

The "unorthodox approach to boarding" is something to cringe at. When questioned, the flight attendant assured me that this method was faster. I ended up having to wait for everyone to disembark the plane to retrieve my backpack from the rear. In a poor attempt at humor, the attendant giving the safety briefing made quips about adultery and choosing which child should die in case of an... Read more

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Worst airline ever - rude staff. Play the game of flight schedules. US Air far superior. Will ban southwest from a travel option for my company and would suggest all to do the same. By flight delays they waste my companes productive staff time. What if it was a reverse - ypu dont think they would complain? Add comment

  • Dec 13, 2014
  • Airlines
  • Baltimore, Maryland
  • Rapid Rewards
  • 41
  • REVIEW RATING 4/5

Warning, thieves at SW Air , I just for off the phone with their customer service group after I discovered hard earned 5 round trip certificates were missing from my account. After investigating I was informed that SW decided to appropriate them (steal) and not replace them with points or any consideration in exchange. I was told that a mass communication had gone out in one of their news... Read more

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I had not flown SW for a long time. Had a choice between American and SW so thought I would try SW. I only thought American was the worst airline for service. SW = rude, unfriendly and not helpful. Add comment

  • Nov 23, 2014
  • Airlines
  • Kentwood, Michigan
  • Flight
  • 95
  • REVIEW RATING 4/5

I tavelled in south west with my 5 months baby girl. As it is her first journey in flight she is crying a lot and I had 1 stop journey. After my one stop my baby girl is literally crying and my boarding has started . I requested the gate employee who checks the tickets to board me first as my baby girl is crying but she refused and asked me to wait until my zone comes .... Due to her my baby girl... Read more

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