Southwest Airlines Complaints and Reviews

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  • Customers like
    • Baggage policy5
    • Flight destinations4
    • Low price2
  • Customers don't like
    • Customer service11
    • Policy7
    • Reward policy3

  • 1 day ago
  • Airlines
  • Washington, Missouri
  • 7
  • REVIEW RATING 4/5

I paid extra to get A4 boarding position. Arrived at gate at Chicago Midway at 5:45 and found the flight more than half boarded already. For a 6:20 flight to Dallas. Boarding time on my boarding pass clearly stated 5:50. Now I not only have a crappy seat, but the pilot announced that we boarded so early that we now have to sit here at the gate, on a hot plane, for 25 minutes. This is ***. ... Read more

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  • Aug 27
  • Airlines
  • Air Travel Service
  • 22
  • REVIEW RATING 4/5

I had to book a flight today for my 87 year old mother from Tampa to Pittsburgh. We always fly Southwest between Tampa and Pittsburgh, but the flight was going to be more than $300 one way because the trip is unexpected and only 2 days away. I'd heard about Allegiant Air's cheaper flights, and they fly out of Clearwater, which is much closer to my mom's, so I thought I'd check them out, and... Read more

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  • Aug 27
  • Airlines
  • Los Angeles, California
  • 2
  • 2
  • 23
  • REVIEW RATING 4/5

The pathetic airline I have ever travelled in my life. rudely behaving cabin crew members.. do not know their own airlines rules that they take a full ticket for a 2 years old baby. didn't allow a 0.5 L of water in my bag when even I was telling him it's just for the sake of baby the security personal just trashed it and even not allowed me or my boy to drink it so not to be wasted and then in... Read more

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  • Aug 21
  • Airlines
  • San Diego, California
  • Southwest Airlines Staff
  • 5
  • 5
  • 52
  • REVIEW RATING 5/5

Copy of the last complaint filed against Southwest Airlines; August 21, 2015 To Whom It May Concern at Southwest; This is another follow up letter to the continuation of no responses or follow up to the egregious conduct by your employees on May 17, 2015 There have been 4 complaints trying to understand why this could happen. In the 4 months since this incident, we have not even received a formal... Read more

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  • Aug 20
  • Airlines
  • Chicago, Illinois
  • 18
  • REVIEW RATING 4/5

I'm A-list Preferred and have been flying for several years. This used to be the best airline because it was always on time and you could call and get a customer service attendant every time With no delay. Now planes are overbooked and late way too often. I can tell you this, Jet Blue has better seats and if they traveled the same places it would be no contest.you guys need to get your mojo... Read more

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  • Aug 20
  • Airlines
  • Kenner, Louisiana
  • 15
  • REVIEW RATING 4/5

I fly every 2 weeks with Southwest Airlines. I fly strictly business class every time and I am on the A list. I make at least 30 round trips from Dallas to New Orleans and back to Dallas. I pay top dollar for being able to board first and get aisle seats. It appears that the person at the counter let a lot of people on in wheel chairs I have know problem with that. But I do not appreciate when... Read more

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  • Aug 16
  • Airlines
  • Dulles, Virginia
  • Delayed Flight
  • 1
  • 1
  • 29
  • REVIEW RATING 4/5

11 am flight Aug 15 Dulles to Midway delayed 2 1/2 hrs because "crew needed a rest." This suggests that SW cuts costs by not hiring enough crew members, to their customers' detriment. When delay was almost up, FAA radar went down. After we waited 2 more hours, all SW flights were cancelled. Huge line for rebooking. No vouchers for anything. I'd been at airport 8 hrs by then; stress triggered... Read more

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My flight has been delayed in almost 3h! I am very unhappy with this company. I am very tired and just wanna come back home. I was supposed to arrive at 10:55 pm, but now I will just arrive at 1:30 am. Add comment

What happened in San Antonio today. From the people working the desks to the flight attendants, everyone seems short and barely tolerant of the customers. I almost feel like I'm at the DMV today. Add comment

They lost our luggage then blamed us costing us 45.00 to have them send it to us fed ex. They overbooked and then would only allow one of us to board saying the other was the cutoff. Mind you we had booked these flights 4 months prior and were there 2 hours before flight. We got no supervisor to call us back about problem even though we were assured they would. Add comment

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