Southwest Airlines Complaints and Reviews

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  • Customers like
    • Baggage policy4
    • Flight destinations3
    • Loaction1
  • Customers don't like
    • Customer service8
    • Policy6
    • Reward policy3

  • 1 day ago
  • Airlines
  • Seattle, Washington
  • Cancellation Policy
  • 6
  • REVIEW RATING 4/5

I purchased a ticket in June 2014 then cancelled the flight. Then I used the credit and money (more money than credit) to book a flight the following May 2015. Unfortunately, I had to cancel this flight too. What SW failed to mention that the entire cost of the May flight was a credit that expired in June 2015 even though the majority was paid in cash. They would only re-instate the credit... Read more

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Just very disappointed how many times flights are delayed nowadays. It never used to be like this. I switched from American to start flying Southwest and I think I will be changing back. I fly 170,000 miles a year. Add comment

  • Jun 24
  • Airlines
  • Ronkonkoma, New York
  • Flight
  • 32
  • REVIEW RATING 4/5

The worst treatment I ever got from airline company. Could not recognize Southwest company at all. We fly Southwest frequently and always were happy. However after today I strongly reconsider that and would not recommend others to use it as well. We were planning to take 6:10am Southwest flight #2111 at Long Island MacArthur Airport. My whole family was anticipating 5 days vacation in SC. There... Read more

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  • Jun 22
  • Airlines
  • Iola, Wisconsin
  • Flight Booking
  • 20
  • REVIEW RATING 4/5

I initally booked my daughters flight to return from Dallas on July 11th. Under some family circumstances I needed to Change her flight to July1st. I tried changing the reservation on line. It wouldn't let me complete the changes myself on line.. It errored out and told me to call southwest... I called was on hold for over 45minutes..finally got to talk to a Patricia and explained everything ro... Read more

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  • Jun 22
  • Airlines
  • Baltimore, Maryland
  • Departures
  • 33
  • REVIEW RATING 4/5

June 22, 2015. Early morning flight from BWI to Ft. Myers. Arrived at airport 75 min. prior to departure time. Lines for baggage check huge, at least 10 parallel/snaking lines. Similar length lines at each security checkpoint. Just 4 agents working to check in baggage. Curbside baggage check-in also very long lines. Mentioned to a couple of employees flight departing very soon. Shrugged... Read more

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  • Jun 21
  • Airlines
  • Salt Lake City, Utah
  • Arrivals
  • 18
  • REVIEW RATING 3/5

A flight was delayed but the website said it was on time, so we arrived on time to pick up. The flight ended up arriving 75 mins late but the status never changed from on time. The flight also disappeared from the monitors an hour before it even arrived. We wasted a lot of time, plus several dollars on parking fees due to you not informing the airport or posting the delays on your own website.... Read more

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  • Jun 19
  • Airlines
  • Phoenix, Arizona
  • Companion Pass
  • 22
  • REVIEW RATING 4/5

I called southwest to have my infant grand daughter added to my trip. I was put on hold. I waited 1 hour and 40 min. before i hung up. I used my husband phone while on was on hold because I didn't want to lose my place. I was on that phone for over 40 min. before I hung up. In the mean time my Niece called on her phone and had them to call her back as of today we are still waiting on Southwest... Read more

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  • Jun 18
  • Airlines
  • Baltimore, Maryland
  • Boarding Pass
  • 32
  • REVIEW RATING 4/5

I was at Baltimore airport flight 701 going Indianapolis. My flight was delayed 10:50 p.m. to 2:05 a.m. There was flight also delayed from 6:50 p.m. 8:50 p.m. June 18 I asked South Representative to book me on that flight. He gave the boarding pass and told me to hurry. I arrived at the gate A2 10 minutes of the departure. I was told that I can not get me on the plane because the person at... Read more

Was this review helpful? 0 0

I had a horrible time with Southwest. I had to endure two canceled flights, no standby were accepted on the flights, they overbooked every flight, the associates were undertrained, I was not accommodated and i was told in a nice way while being strained they would give me a refund. I never new Southwest was this bad but know I no. Add comment

  • Jun 12
  • Airlines
  • Cancellation Policy
  • 57
  • REVIEW RATING 4/5

I am in a wedding in Cancun and scheduled my flight around five months ahead of time through Southwest. I scheduled early due to a medical condition so other people traveling could schedule around me. (Others are traveling from different states.) I purposely scheduled my flight back to have a layover in Atlanta because other were flying in and out of ATL so I wouldn't be alone. I have medical... Read more

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