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Flying from san antonio tx to el paso tx and have to say theres a group of kids traveling with a school and kids boarded and the coaches tolr us paying customers we were not allowed to sit next to any kids!! Really???? Were are we suppose to sit i paid for this flight afterall right??!!! Add comment

Flight attendent was rude to me on Flight to Boston. We were talking to the couple next to us about going to Boston Marathon and our pets etc. and she said we were too loud. When I asked her if anyone had complained, she said she could hear us in the rear galley (we were the 2nd seat from there) and if she could hear us it might be bothering other people. We complied, but I will never fly Southwest again after this trip. She was rude and demeaning and it embarrassed me. Read more

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Our flight was scheduled to leave at 12:50pm on Saturday April 9 2016 from Las Vegas to Chicago. We checked in at the airport at approx. 10:30am. and were told there was a delay. From that point on the delays were approx. every hour until we finally took off at approx. 6:30pm. We were told that the delays were because of weather (excessive rain) and that we had to wait for our plane to be able to arrive from Arizona and that depended on the weather. We certainly understood being delayed because of the weather however that is not my... Read more

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The good thing about acute myeloid leukemia was realizing that I have a great support network of friends and family. The bad thing is dealing with Customer Service at Southwest Airlines. The story in a nutshell is that out of the blue I was diagnosed with ALM on August 2, 2015. I was in hospital from August 2, 2015 to August 24 2015, I was released the 24th, but then returned to the hospital almost daily for transfusions and blood draws. I was back in the hospital on and off since August including a stem cell transplant in November 2015... Read more

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Just landed at Burbank airport. There is no ramp space so here we are wasting our time because of there poor facilities management. Add comment

I am looking for fellow travelers who have had problems with booking flights on the Southwest Airlines online and then requesting changes and being charged twice for the same flight. I never received any emails on the duplicate booking and even though we traveled on the the date we booked, I was charged for a no show on the duplicate booking. Southwest has a very stringent "no show" policy (even though we actually flew that day. This seems like very bad customer service policy due to an inadequate booking site and I just can't believe I'm the... Read more

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I requested a refund of my money and customer service told me that I was not entitled to a refund. However, if I could provide paperwork about my hardship that my money would be returned. I'm puzzled at this action because if I have paperwork or not my circumstances don't change. Yet I did not use my ticket and the request was made one day after the purchase of the ticket. The customer service representatives were very rude!! I asked to speak to a supervisor and was denied that option. I repeatedly asked for my money to be returned and was... Read more

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I arrived at the airport 4 hours early on Tuesday March 29 for a flight from RSW to BWI. It was raining in Florida and there were flights that were backed up, my gate was changed but I didn't realize until the plane was boarding. I ran down two gates and showed Jean at Gate B8 at 6:17PM she was in the process of boarding people, I was frantic and showed her my texted boarding pass but the bar code didn't show up because of wifi not working. Jean told me to step aside and go to the counter to get a new boarding pass, which I knew I had, in my... Read more

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Man!!!! This company is such a rip off!!! Im so upset!!! First, we used our 37,000 points rewards to a hotel and it didnt go through, the hotel ended up charging us. I called SW several times and they've told me they'll give me back my points w/in 30 days but it's already more than 6months now 6X30? Grrrr!!!..... I still havent gotten it back yet! And now i used 30,000 points for giftcards, they put a tracking number that is invalid or not found in USPS Tracking site! How can this company be such a BIG FRAUD! I just cant believe this! If i... Read more

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My ticket name was switched from my son's name to my name when I tried to use rapid rewards. I didn't notice the switch. The company refused to switch the name back to my son's name. Instead they offered an "exception" to their policy which would cost me $100 of the ticket purchase price for "taxes and liabilities". The customer service representative refused to tell me what the "taxes and liabilities" were for which raises my suspicions, because had I noticed during the grace period or if I cancel the ticket and apply the funds to a... Read more

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