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2.2 Based on 130 reviews
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Awful 4 hour wait LAX to SFO Had us board, disbord, rebord and wait hoursthisvwas to consolidate 2 half empty flights NO customer service- manager Stood off to the side laughing with another agent while one miserable agent boatded us using oir driver's license Awful- Nobexcises

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We were treated very badly by Southwest baggage and in Albuquerque. After a long day of delays, we arrived late at our hotel. As we began to unpack, we discovered our clothes were absolutely soaked. Apparently out bags had been left outside in the rain for five hours. Several of our things were ruined. We raced back to the airport to find a passive aggressive baggage person whose response was "I'm sorry, but doesn't your hotel have a dryer?"... Read more

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Terrible customer service by Donna at RDU at approx. 4:30pm est on today August 16. Extremely rude. I mistakenly thought I was an A lister because I paid for early bird. Once i completed checking my bags on the kiosk she LOUDLY said you are not sn A lister go to the end of the line and come to me ehen you get to the front. I apologized and did what she barked for me to do. When I got to the front of the line another customer service person... Read more

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I was booked to fly fr Washington Reagan to Austin TX on July 30 2016. Because of thunderstorms in the area the flight was delayed 2 hrs before we were boarded. After sitting in the plane for a further 2 hrs, we were asked to disembark. an hour later, we were put back on the plane, which then taxied towards the runway, then came back to the gate whereupon the captain announced he had gone beyond his time limit for working - why he didn't realize... Read more

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We began our journey with the greatest expectations and found out that the trust we gave in purchasing services from what we thought was a great airline would cause so many of us extreme discomfort, both emeotionally and financially. As we began to board in Orlando on July 22, 2016 our names were called to step out of line. We had paid extra to get the spots we had. We were told that we could get to San Antonio but they did not know if we would... Read more

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From reading the multiple reviews here dated between July 21 and August 3 Southwest has really been milking that computer glitch that happened on July 20. We were scheduled to fly from Raleigh, NC to San Juan, PR on 7/21 with a layover in Tampa. 30 minutes before boarding they told us that they had to give our flight crew to another flight and were looking for a crew for our flight so we'd be delayed. An hour later they told us that they... Read more

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Hi, my name is Nai Luang Saechao, I took the flight from Los Vegas airport to Oakland air on 8/06/2016, when I got my luggage back it was damage a lot. I have the picture to prove it. My flight number is 6303. My email is nailsaechao@yahoo.com

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The stewardess on flight 1421 on July 18,2016 was very rude. I injured my leg and was in a wheelchair and able to board first. I took the first seat on the right side. She immediately started speaking unprofessionally to me about my purse. Stating "you can't hold your purse", I made an attempt to put it under my seat. She further stated "it won't fit under your seat, it has to go in the overhead compartment". My husband complied. As she... Read more

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I arrived at the airport 2 hours early for my flight to Missouri on August 3. I checked in and my ticket said "check with gate for your place in line to board". When I got to my gate the check in person said "well, this is a full flight and your last to board." Would you like to pay 40.00 to upgrade and then you can get on sooner. Since I am traveling on a 635.00 ticket, I asked if charging more money to upgrade is really fair. The person... Read more

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The steward was observed tonight by another passenger drinking small bottles of alcohol, when he turned around and realized she had saw him he started to scream for her to sit down . I told the passenger this needed to be reported to the captain , hearing this he started threatening both of us. Going to Southwest personal at the airport price to be pointless we were given various numbers to contact . No one took the complaint Read more

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