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2.3

My connecting flight did not have sufficient time for my bag to make the flight....completely understand this. However, the handling of the bag and the total ineptness exhibited by Swest Airlines was very poor...no real information and now they want to FedEx my bag which will take another day to get to me....when I am only 50 miles from the airiport!

PLEASE Swest....don't go out of your way!!! So...I called to complain. The person I spoke with was clueless.....they thought they were doing ME a favor by Fed Ex'ing my bag such that I had to wait another full day to receive it!!!

Inconsiderate, poor handling, lack of appreciation of the customer, bad policy,...I can go on. I no longer have Swest at the top of my list.

Reason of review: Poor customer service.

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Why was there not sufficient time to transfer the baggage during the flight? Did you chose a close connection time that made this event more likely?

What is in your luggage that is so important that you must have it immediately.

If you need it that fast, drive back to the airport and get it. I think it is nice they are offering to send it to you. Yet, you think they should have someone drive for 2 or 3 hours (100 miles) so you can get your bag when YOU WANT IT.

If a hundred persons' bags missed the connection, do you think Southwest should drive to each persons home, or is Fed Ex'ing only inadequate for you? [With your attitude, you are probably not at the time of South West's list for customers they would like to have.]

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