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I wish to relate a most disturbing incident regarding SOURTWEST I recently experienced. On May 12 my wife and I flew flight 791 Philadelphia to Denver. Let me begin by relating I am 83 years old with acute hearing so I stuff tissue in my ears. On this flight the...
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Anonymous
anniemouse

What is SOURTWEST? Is that some sort of gummy candy?!

#1050900
Reply to reviews
Took a flight out of Indianpoilis April 30th I believe it was a early flight around 7:00 am to Las Vegas, as soon as I was seated I could tell just by observing the flight attendants it wasnt going to be pleasant and I was right. All three attendants seemed to have a...
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Anonymous
Anonymous

"not one snack was ever offered."What is it with people like you and the need for a snack and ba ba of wa wa? My 6 year old can go 3 1/2 hours without a "snack."

Anonymous
Anonymous

Flying today is nothing like it was prior to 9-11. Imagine getting on a plane every day and thinking it could be the last time you did. Not excusing their behaviour, however...

#1042813
Reply to reviews
I am a contracted employee for Southwest for NAS at kci airport in Kansas City, MO. I clean the gates that belong to Southwest as well as bathrooms. KCI doesnt have enough bathrooms for southwest customers. Today i was cursed out and had women jump in my face because I...
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#1035977
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Short Review for May 14, 2017, Pc_service

Southwest Airlines
#1047086
Taking a flight from midway chicago b9. While the plane holds 150+ passengers, there is seating for about 30 at the gate. We aren't all young and functional enough to stand for an hour waiting on a flight. While the new chairs look nice, they take up too big of a footprint. I know southwest is a cattle call but you could at least try to avoid the actual appearance of a cattle corral.
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Southwest Airlines Customer Care Review

Southwest Airlines
#1046308
2.4
I called to add early bird check in to my tickets, the agent said they were added to both tickets and they were not. Glad i caught it since now i have to check in with the other ticket. But when i called to get this resolved they told me there was nothing they could do and a supervisor hung up on me.
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Southwest Airlines Flight Review

Southwest Airlines
#1043580
1.0
I'm tired of southwest always over booking and causing so many delays we where suppose to leave at 6:50 and its 7:28 and were still here in san Diego it's always about the money with them and not customers service will no longer fly southwest like they say you get what you pay for bull sh*t
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Southwest Airlines Flight Review

Southwest Airlines
#1031528
LATE, LATE, LATE!!!!!!!! Very frustrating, bought round trip, both ways were late!
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Two of us traveling Seattle (SEA) to San Diego (SAN). We go hung up on the freeway to SEA so I called SWA about 30 minutes prior to flight time to advise that we would not make the flight... it's called a "courtesy" and was informed that I could re-book for around $100...
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Anonymous
Anonymous

Take responsibility for your actions.

Anonymous
anonymous

Be on time, keep the terms of the contract, then there will be no problems. You brought this on yourself by not allowing enough time to get to the airport. (I assume like all...

1.5
#1023317
Reply to reviews
Same thing happened to me. I even had two SWA employees tell me that Customer Service can authorize that I fly using funds from a previous trip within days of my next trip. They were all buttons and bows about how great SWA is about these things. WRONG!! They expired...
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Anonymous
Anonymous

Really people need to realize an expiration date is exactly that. It expires on that date. Just like a coupon expires you wouldn't be able to use it after that date either

Anonymous
Anonymous

Such problems arise only when people keep purchasing and cancelling flights that they do not want. This only occurs when you purchase a THIRD flight using credit from TWO prio...

1.4
I didn't like
  • Policies do not protect the customer
  • Policies are not well communicated and financially benefit swa
#1018789
Reply to reviews
Tried to book a fleight to SFO and their web site was broken or had problems, so I called their 800 number. After five tries and being in hold four times I told the last person who also wanted to transfer me to someone else to forget it. I booked on American Airlines....
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Anonymous
Anonymous

" I will short your stock"Yawnnnnnnnnnnnnnnnnnnnnn. Do you think anyone cares if your short your pitiful few shares? IF you a major share holder, you wouldn't be here whining ...

Anonymous
Anonymous

Maybe the trouble is that you tried to book a "fleight" when you should have been trying to book a "flight." Perhaps this lack of attention to detail created the website prob...

1.0
I didn't like
  • Terrible customer service
#1016058
Reply to reviews
We traveled an average of one round trip every 2 weeks with southwest airline lately. There is one trip that we made multiple changes in departure times due to schedule conflicts. We forget to cancel this particular trip when we could not make it. Southwest airline...
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Anonymous
Anonymous

So you flew with them for years, but on this one occasion YOU MADE A MISTAKE and you want to quit using them. You have an inflated sense of self-importance and entitlement. ...

Anonymous
Anonymous

"The travel spending with them in the past means nothing to them"No Rockefeller it does not unless the little tick button you hit saying you understood how this thing works pr...

#1012686
Reply to reviews
First of all, I would encourage anyone who cares about getting their points through various Rapid Rewards programs to be diligent in order to actually get their points. I have been a loyal member of SW Airlines for years and I am amazed, as in this case, when they are...
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1.0
#1010791
Reply to reviews
This was on flight #575 on February 8th, 2017 from Oakland airport to Santa Ana (departure time ~1:45 pm). This clown African-American male flight attendant kept making an extra effort in turning his face away and deliberately not being nice when I (of Indian origin)...
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Anonymous
Anonymous

"Funny how some people with such little worth think that they know it all". What a jerky thing to say. If that is the kind of attitude you have towards people I am not at all ...

Anonymous
Anonymous

Look snowflake, perhaps this person was doing what flight attendants are on board to do. Contrary to what you think, they're not there to serve drinks or peanuts, they're not ...

3.6
I didn't like
  • Some flight attendants appear racist
#1008444
Reply to reviews
Yeah they check your bags for free! And steal anything they want! Not the first time it has happened at Dallas Love Field for me! Flyers beware! Ridiculous! You get nothing but runaround! All these years of hearing how freaking fabulous Southwest is ... and get behind...
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Anonymous
Anonymous

All airlines say they will not cover missing or damaged electronics or other valuable items in checked bags.They don't inventory bags .so if they did people could just say thi...

#1007734
Reply to reviews