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I have a credit with SWest for $214.50 since 8/16/2017. While I was overseas visiting my elderly and sick parent on 11/7/2017 I went online using an Apple phone to book a new reservation. I only understood that my refund would be applied to a trip that my family was...
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Anonymous
Anonymous

"The solution for me to work with is a refund of the $214.50 , because I am with out a job and going on two trips next year will not be an option."Did you buy a refundable tic...

1.5
I liked
  • Southwest as the first airline for travel
I didn't like
  • Customer service in presidential escalation group
  • Unwilling to work with customer
#1133095
Reply to reviews
I purchased a ticket on SWA within the two year time frame in order to preserve my frequent flyer points. SWA cancelled my flight due to Hurricane IRMA. The e mail said I could get a refund for the trip. I rescheduled my trip to the next time my work schedule allowed...
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Anonymous
Anonymous

"The e mail said I could get a refund for the trip."Then why didn't you just take the refund and be done with it?

2.0
I didn't like
  • Unwilling to work with customer
  • Unwilling to reinstate points
#1129051
Reply to reviews
Flight from CMH to MDW 1 hour delay, arrived after boarding for my connection was done as a result. We finally made it to MCI, 2 days later, and already done with SW in the future. Our flight from MCI to MDW got cancelled without warning, cause, or notification. As a...
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#1126746
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Southwest Airlines - Poor Customers Service

Southwest Airlines
#1046308
2.4
Details
I called to add early bird check in to my tickets, the agent said they were added to both tickets and they were not. Glad i caught it since now i have to check in with the other ticket. But when i called to get this resolved they told me there was nothing they could do and a supervisor hung up on me.
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Customer service
Discounts and Special Offers
Level of Comfort
Price Affordability
Product or Service Quality
Quality of Food
Staff
Website

Southwest Airlines - Always over booking and flights delayed

Southwest Airlines
#1043580
1.0
Details
I'm tired of southwest always over booking and causing so many delays we where suppose to leave at 6:50 and its 7:28 and were still here in san Diego it's always about the money with them and not customers service will no longer fly southwest like they say you get what you pay for bull sh*t
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website

Southwest Airlines Flight Review

Southwest Airlines
#1031528
LATE, LATE, LATE!!!!!!!! Very frustrating, bought round trip, both ways were late!
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Southwest Airlines - Simple Review #1490474332
1/1

Southwest Airlines Website Review

Southwest Airlines
#1025535
I pre checked into flight.. It did not give me a precheck notice boarding pass. website told me to go to kiosk to get boarding pass.. Never had this problem with any other airlines.. Why couldnt it give me a boarding pass for my mobile phone.. I even have the SW App.
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I was in an accident on my way to the airport on Oct. 24th and when I realized that I would not make my flight I asked George Hamilton to call and let Southwest know and to get another reservation. I was charged more than $200. for the change. and to add insult to...
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Anonymous
Anonymous

"I am 80 years old and on a set income."Way to try and flash the "age" card.I'm not 80 but like everyone else, I'm on a set income as well and now that I roll the dice when I ...

2.5
I liked
  • Low price
  • Friendly staff
I didn't like
  • No refund on priority board fees
  • Policy regarding canceling flights
#1125224
Reply to reviews
I have just finished for over 1hr trying to solve my situation. I have Flt 1742 confirmation# k29tfn and return flt 1028 confirm#k2mu9l. I have been scheduled for back surgery and it conflicts with my Flights. I called to check on cancelling my flight and postponing it...
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Anonymous
Anonymous

"Lack of consideration for my situation"I'm with you. When you clicked that button saying you understood the terms of service and they would take your situation in considerati...

3.0
I didn't like
  • Lack of consideration for my situation
#1114678
Reply to reviews
I booked a flight to Atlanta and a Hotel for a three day business trip. The business matter concluded one day early. The flight was easily changed but I was charges for the entire three day hotel stay even though I checked out the morning of the second day. Southwest...
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Anonymous
Anonymous

You obviously didn't confirm the cancellation policies before booking. Simple as that.

3.1
I liked
  • Flight portion of my reservation
I didn't like
  • Hotel reservation through southwest via booking dot com
#1113475
Reply to reviews
Returning from Atlanta to LAX, flight 204 on 9/26/17. I'm sitting at the bulkhead middle seat and the as stewardess walks up to the front, I ask for some tea. She responds with "yes, I'll get that for you, oh I'll get that for you in a few minutes. She turns around...
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Anonymous
Anonymous

"I am clueless as to why this stewardess decided"Oh I have a clue based on your quirky all over the place time line. Please tell me you weren't asking for tea before the fligh...

#1106577
Reply to reviews
Monday 18 Sep 2017 evening flight from New Mexico to Houston. Destination never reached due to weather and left to find a room, find a cab, find food out of my pocket and told to wait for morning flight to Houston and find a connecting flight to San Antonio and who...
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Anonymous
Anonymous

Just admit that you made this post because YOU THINK that you should be compensated for your time. Since you can't get any freebies out of the weather, you instead then turn y...

Anonymous
Anonymous

No airline will pay for hotel or compensate for weather diversions or any other reason out of the airlines control.

I didn't like
  • Customer satisfaction
#1102583
Reply to reviews
Booked a vacation package which went pretty good but then I learned that my son was getting deployed and was asked to go to his going away party. That's when things went real bad as I tried to move my fight up one week. What should of been a simple thing became a...
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SixReigningManes
SixReigningManes

If you are seriously still going on vacation instead of seeing off your son, then you are the one with the problem. Apparently money is more important to you than your child.

Anonymous
Anonymous

"use on a vacation package "Hold up, I thought the big thing here was to see your boy off. Not a vacation. IF you wanted to see him off why not just book the flight out to see...

1.9
#1101351
Reply to reviews

Contact Southwest Airlines

Mailing Address:
Southwest Airlines
P.O. Box 36647-1CR
Dallas, Texas 75235
Phone:
(214) 932-0333
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I tried to move my wife's flight (T9SYNT) up a few days and was willing to pay any difference in the ticket price. I was denied on Sunday the 20th and again on Monday the 21st to change because your folks tell me I supposedly booked the ticket incorrectly the first...
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Anonymous
Anonymous

Define booked incorrectly."no notice sent that there was a problem "IF you booked it incorrectly as in times, dates etc. but those dates correspond to actual flights, why woul...

I didn't like
  • That i was not allowed to change my flight
#1096501
Reply to reviews