Monday 18 Sep 2017 evening flight from New Mexico to Houston. Destination never reached due to weather and left to find a room, find a cab, find food out of my pocket and told to wait for morning flight to Houston and find a connecting flight to San Antonio and who...Read more
I didn't like
- Customer satisfaction
Booked a vacation package which went pretty good but then I learned that my son was getting deployed and was asked to go to his going away party. That's when things went real bad as I tried to move my fight up one week. What should of been a simple thing became a...Read more
I tried to move my wife's flight (T9SYNT) up a few days and was willing to pay any difference in the ticket price. I was denied on Sunday the 20th and again on Monday the 21st to change because your folks tell me I supposedly booked the ticket incorrectly the first...Read more
I didn't like
- That i was not allowed to change my flight
Southwest Airlines - Poor Customers Service
I called to add early bird check in to my tickets, the agent said they were added to both tickets and they were not. Glad i caught it since now i have to check in with the other ticket. But when i called to get this resolved they told me there was nothing they could do and a supervisor hung up on me.
Southwest Airlines - Always over booking and flights delayed
I'm tired of southwest always over booking and causing so many delays we where suppose to leave at 6:50 and its 7:28 and were still here in san Diego it's always about the money with them and not customers service will no longer fly southwest like they say you get what you pay for bull sh*t
Southwest Airlines Flight Review
LATE, LATE, LATE!!!!!!!! Very frustrating, bought round trip, both ways were late!
Southwest Airlines Website Review
I pre checked into flight.. It did not give me a precheck notice boarding pass. website told me to go to kiosk to get boarding pass.. Never had this problem with any other airlines.. Why couldnt it give me a boarding pass for my mobile phone.. I even have the SW App.
I have traveled on Southwest for many years. I do not mind lining up like "cattle". I have adapted over the years. When airline came to Long Island Islip Airport, you could only check in 4 hours before flight, so we got to the airport early. Then SW gave out plastic...Read more
Southwest had me at the airport for 7 hours... Flight was delayed seven times and never announced that the flight was cancelled.. I had to go to a boarding agent and ask about the flight.. He lies and tell me that they announced on the overhead that the flight was...Read more
My daughter works with a brother of your employees,He took 600 dollars from us and said his brother who works for you can get us to Kansas for 200 dollars each.Brian Stevens works for you in Colorado.My daughter inboxed him and told him what his brother did.He said he...Read more
On July 28th, I left my Ipad on a SWA flight from Vegas to Reno. The flight attendant found it on the next flight leg to LAX. He notified me, gave me his name, and said he would give it to SWA baggage at LAX, even gave me the name of the baggage contact. In trying to...Read more
Purchased a round trip ticket for Memorial service in Boston. This was a connecting flight and the poor service was on the return home trip from Boston to Baltimore, and Baltimore to Norfolk VA. Flight delayed for several hours with constant confusing texts, ( Plane...Read more
I didn't like
- Policy regarding canceling flights
- Rude flight attendant
Today I arrived at Boston's Logan Airport at just after 3:30am for a 5:45 am flight to drop my sister off . We lugged 2 very heavy suitcases to the curbside checkin. When the attendant tried to check her in we were informed that the flight had just been cancelled. The...Read more
- Handicap friendly
- Bags fly free
- Earlybird checkin
They were my favorite airline, were fun, friendly, customer focused and helpful. Now they are all about pleasing themselves, making money (corporate greed - horrible), and being just like most other airlines which is deplorable. This presents an opportunity for another...Read more
I didn't like
- Poor customer service
- Cannot correct their own mistakes
Do you have something to say about Southwest Airlines? What happened? What can we help you with?