filters
state:
Show
city:
Show
category:
Show
product:
Show
Monday 18 Sep 2017 evening flight from New Mexico to Houston. Destination never reached due to weather and left to find a room, find a cab, find food out of my pocket and told to wait for morning flight to Houston and find a connecting flight to San Antonio and who...
Read more
Anonymous
Anonymous

Southwest owes you nothing if the cancellation was for weather. You speak of breaking a contract, a contract that I may remind you that you agreed to.You know, the terms of se...

I didn't like
  • Customer satisfaction
#1102583
Reply to reviews
Booked a vacation package which went pretty good but then I learned that my son was getting deployed and was asked to go to his going away party. That's when things went real bad as I tried to move my fight up one week. What should of been a simple thing became a...
Read more
Anonymous
Anonymous

"use on a vacation package "Hold up, I thought the big thing here was to see your boy off. Not a vacation. IF you wanted to see him off why not just book the flight out to see...

1.9
#1101351
Reply to reviews
I tried to move my wife's flight (T9SYNT) up a few days and was willing to pay any difference in the ticket price. I was denied on Sunday the 20th and again on Monday the 21st to change because your folks tell me I supposedly booked the ticket incorrectly the first...
Read more
Anonymous
Anonymous

Define booked incorrectly."no notice sent that there was a problem "IF you booked it incorrectly as in times, dates etc. but those dates correspond to actual flights, why woul...

I didn't like
  • That i was not allowed to change my flight
#1096501
Reply to reviews

Southwest Airlines - Poor Customers Service

Southwest Airlines
#1046308
2.4
Details
I called to add early bird check in to my tickets, the agent said they were added to both tickets and they were not. Glad i caught it since now i have to check in with the other ticket. But when i called to get this resolved they told me there was nothing they could do and a supervisor hung up on me.
Comment
Show
Customer service
Discounts and Special Offers
Level of Comfort
Price Affordability
Product or Service Quality
Quality of Food
Staff
Website

Southwest Airlines - Always over booking and flights delayed

Southwest Airlines
#1043580
1.0
Details
I'm tired of southwest always over booking and causing so many delays we where suppose to leave at 6:50 and its 7:28 and were still here in san Diego it's always about the money with them and not customers service will no longer fly southwest like they say you get what you pay for bull sh*t
Comment
Show
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website

Southwest Airlines Flight Review

Southwest Airlines
#1031528
LATE, LATE, LATE!!!!!!!! Very frustrating, bought round trip, both ways were late!
Comment
Show
Southwest Airlines - Simple Review #1490474332
1/1

Southwest Airlines Website Review

Southwest Airlines
#1025535
I pre checked into flight.. It did not give me a precheck notice boarding pass. website told me to go to kiosk to get boarding pass.. Never had this problem with any other airlines.. Why couldnt it give me a boarding pass for my mobile phone.. I even have the SW App.
Comment
Show
I have traveled on Southwest for many years. I do not mind lining up like "cattle". I have adapted over the years. When airline came to Long Island Islip Airport, you could only check in 4 hours before flight, so we got to the airport early. Then SW gave out plastic...
Read more
5.0
I liked
  • All my dealings with southwest
#1093618
Reply to reviews
Southwest had me at the airport for 7 hours... Flight was delayed seven times and never announced that the flight was cancelled.. I had to go to a boarding agent and ask about the flight.. He lies and tell me that they announced on the overhead that the flight was...
Read more
Anonymous
Anonymous

"I had to go to a boarding agent and ask about the flight.."Here's a quick test to see if the agent was lying. Other than yourself, how many people were standing in line sayin...

#1083355
Reply to reviews
My daughter works with a brother of your employees,He took 600 dollars from us and said his brother who works for you can get us to Kansas for 200 dollars each.Brian Stevens works for you in Colorado.My daughter inboxed him and told him what his brother did.He said he...
Read more
Anonymous
Anonymous

Are you trying to get this message to Southwest? Because this isn't a Southwest complaint forum, it's a general forum. Southwest will never see your message here.

Anonymous
Anonymous

Lost your message here. This relates to Southwest exactly HOW?

#1083333
Reply to reviews
On July 28th, I left my Ipad on a SWA flight from Vegas to Reno. The flight attendant found it on the next flight leg to LAX. He notified me, gave me his name, and said he would give it to SWA baggage at LAX, even gave me the name of the baggage contact. In trying to...
Read more
Anonymous
Anonymous

"On July 28th, I left my Ipad"Next time don't leave your stuff on the plane. I care nothing for your plight. My concern is when and how an unattended piece of electronic equip...

3.0
#1082185
Reply to reviews
Purchased a round trip ticket for Memorial service in Boston. This was a connecting flight and the poor service was on the return home trip from Boston to Baltimore, and Baltimore to Norfolk VA. Flight delayed for several hours with constant confusing texts, ( Plane...
Read more
Anonymous
Anonymous

Flights get cancelled. Deal with it or don't fly. And I don't believe you that "Sherry" refused to help you. What does that even mean? You called and she said "Hi my name...

1.2
I didn't like
  • Policy regarding canceling flights
  • Rude flight attendant
#1074365
Reply to reviews
Today I arrived at Boston's Logan Airport at just after 3:30am for a 5:45 am flight to drop my sister off . We lugged 2 very heavy suitcases to the curbside checkin. When the attendant tried to check her in we were informed that the flight had just been cancelled. The...
Read more
4.5
I liked
  • Handicap friendly
  • Bags fly free
  • Earlybird checkin
#1073036
Reply to reviews
They were my favorite airline, were fun, friendly, customer focused and helpful. Now they are all about pleasing themselves, making money (corporate greed - horrible), and being just like most other airlines which is deplorable. This presents an opportunity for another...
Read more
h.kitchener
h.kitchener

Have you considered how long they or any business would be solvent if they didn't care about money? Rather than Southwest, perhaps it is you whose head is up in the sky.

1.0
I didn't like
  • Poor customer service
  • Cannot correct their own mistakes
#1071168
Reply to reviews