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2.2 Based on 136 reviews
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  • Customers like
    • Baggage policy 8
    • Flight destinations 5
    • Low price 5
  • Customers don't like
    • Poor customer service 17
    • Policy 9
    • Rude flight attendant 8

1- Flying from Denver to PDX on 9/26/16 I felt the attendants were not very friendly, nor was there much service. After snacks delivered and garbage picked up once, that was the end of it. I did not enjoy holding a cup of ice for an hour. Fake smiles too. Seems over all service is going down. Also was suppose to get a credit on early bird fee from June for a plane that was delayed 4 hours. Flight from PDX to Sacramento. I was put on... Read more

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I went to ask customer service agent a question at the desk, As soon as I spoke excuse me, she proceeded to yell at me''Not Right Now Go Away"". I mean yell from the top of her lungs. The whole airport next to me was starring along with my four year old son. So i walked away and went to another flight desk and asked to speak with supervisor. The lady there already knew why as she had heard. So when the supervisor comes out she basically says... Read more

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My cousin died in a horrible explosion and although I tried to cancel a flight, the cancellation didn't process. No one at southwest has a heart or cares or are willing to help us- we have record of the computer history showing we tried to cancel the flight- we have death certificate and we have tv and news coverage- yet they refuse to give us a $200 credit- seriously- this airline who says they provide great customer service - what a farce Read more

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Just lost 80,00 Rapid Rewards points from Southwest because they do not allow any changes to hotel or car rental reservations. Why is it that we can cancel/change flights within 24 hours but no changes are allowed for hotel or car. Travel plans change all the time and if we need to make changes within 24 hours, we should not be penalized for it. Customer Service did nothing to assist with the changes and could care less if customers cancelled... Read more

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SW needs to follow googles lead and invest in self flying aircraft. Sitting in Denver airport waiting on my connection and they dont have any pilots, no idea when they will, and cant get me out until the following day.

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I used to think Southwest was the best airlines out there. Now I will not fly them any more after today. I bought a ticket a month ago for a business meeting. At the last minute the client moved the meeting up one day. I tried to move my reservations by one day and was told the fare would increase by 350%!! I expected some change but not that much. I was over a barrel so I made the change. I made the trip and got back to the airport 5 hours... Read more

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I booked a flight for this upcoming Oct 2016 in April '16 which I applied a $50 credit toward a $319 flight. Unfortunately I had to cancel this reservation. Since the $50 credit was from an Oct '15 booking, my expiration date for the entire $319 expires in Oct '16. I would understand if only the $50 expired since it was from a year ago however the remaining $269. is also part of that expiration. Buyer beware... the agent told me it's in the... Read more

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Frequent flyers and customer, Wanna get away, choose other airline! However, when you wanna get away, you think Southwest Airlines are the best airlines and they take care of you. Think again, check this these complaints about your beautiful and awesome airlines. Overall, they are cheap but they are rip off and not great airlines to fly with! https://www.consumeraffairs.com/travel/southwest.html

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We are long-time SW users and credit card holders. Flight 135 from Baltimore to NOLA on 9/4/16 was delayed for several hours. Watching and listening: pilot didn't show up, had to call in new pilot who said he was called back from vacation. Ground crew utterly sweet, though totally confused/one said he was given three different sets of orders. Plane boarded and we sat at gate for a long spell because one of the alarms for fire in the hold wasn't... Read more

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I'm A-list Preffered. Boarding A19. Traveling with a minor she got a B6. While boarding, I was asked to wait until all A's had board...what is my benefit for being a preferred customer???

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