Southwest Airlines
Reviews and Complaints
Bad ground ops and customer service
- Ground ops and customer service
Preferred solution: Full refund
Ruined my trip because they lost my bag. Ive been home and still don't have it.
- Wasted time and money
- Lost bag
- Money for value
Preferred solution: Full refund
Awful
Didn’t refund my money after they said they were.
Really!!!
Returning from California, sitting in Bob Hope Airport, 20 minutes before scheduled boarding time, Ground crew set-up a bean bag toss game on floor, passing around boxes of candy. I should have realized something was up when we were offered $150 vouchers for participating.
then, two minutes to board time, everyone's phone started going off with a text, our flight had been cancelled. Quite a shenanigan, to cover up what SWA had already knew was about to happen. Of course, we were all booked on later flights. Our original flight was a non-stop to Chicago, SWA Hadn't filled the plane.
What happened next, new board passes, only this time, instead of the "A" seating I paid for, now we were the "C" and the last of four to board a FULL plane. When I explained this to supervisor handing out new passes, Reply was "I should have read the fine print" WOW... this from SWA??? Stay tuned gets even better.
Before this trip had purchased new luggage, checked SWA site to make sure luggage would qualify within their published carry-on size, took tape measure when shopping new luggage. As we handed over boarding passes, the latino lady, barely able to utter in English, grabbed my luggage, stating "you fit, me fit, bag no fit!" ( Funny, it fit on both planes as carry on trip out, real issue, plane's overheads were full! I begun to reply as she tagged my bag to belly of plane, Stating "will be at destination. Well, our plane's cargo doors were closed as plane had been boarding for at least 20 minutes, so not our plane, but a later plane.
She would not allow me to reply or that my medicines, my truck key to get into my truck at destination, my jacket (85 in Burbank, 16 in Flint,) and my month old Surface 4 Tablet ($1000.00.) No concerns over meds or that I would be plunged into bitter cold, and that now, I would have to take a cab home from airport in the wee morning hours, as SWA sent my stuff to Dallas, to their baggage claims depot!!!!! Didn't find out until we hit Chicago. This cost me a huge amount of cash, not only for the cab, but another days parking in airport lot, plus having to take two cars out to get my truck. No sooner get back from airport, my luggage is here, another trip to airport.
The counter person could care less, as I checked luggage, sure enough case tablet was in there, Tablet is GONE! Official reply is "we don't have anyway of knowing if you had a tablet." I flew exclusively on SWA for a good 25 years, no more they can shove their brand of crap right up where the Sun doesn't shine!
Preferred solution: Full refund
Credit for unused travel expired and they did not extend it
My mother who is now 75 decided she no longer wants to travel so I had to cancel her flight. I did it in plenty of time to receive the allowed credit. So when I went to use the money it was gone. So I started to correspond with the Airline to see if I could recoup the $350 I spent. Here is what they said.....
Thank you for contacting us. When plans change, we allow our Customers to have full use of the travel funds for 12 months from the original purchase date as long as the reservation is canceled at least 10 minutes prior to departure. The expiration date of the funds is included at the top of every itinerary, which is emailed each time a reservation is created, changed, or canceled. We also include an advisory that all travel involving the funds must be completed by the expiration date. At this point, the funds associated with confirmation number FAB38D is no longer available. We regret that you were unable to use your travel funds prior to their expiration. We hope you’ll continue looking to us when your travel plans include the cities we serve—your business is important to us.
Sincerely,
Augusta, Southwest Airlines
Preferred solution: Reinstate my credit so I can use it on a future flight
Left stranded part 2
Overcharge
- Being overcharges and then dismissed
Southwest Flyers BEWARE!!!!
Complain on steward and customer care
Lost and Found
I left my Ipad on the plane on a flight to Ft. Lauderdale.
I realized that evening it was missing and filed a lost claim report. When I was leaving Ft. Lauderdale, a Southwest employee checked the computer and informed me that it appeared my Ipad had been found and had been sent to their main Lost and Found terminal. To date, I have not received any indication that they have my Ipad and when I speak to a Customer Relations employee, they state that Lost and Found is a separate vendor, they do not have anyway of getting in touch with someone from Lost and Found, and they have my complaint on file.
After thirty days, if the item is not located, I'm out of an Ipad. So much for their helpfulness.
Preferred solution: return of Ipad
Never again
Mall Cop Flight Attendant
Poor customer service
Upset pissed off
I flew into DC on May 9th because my daughter was going to birth to my first granddaughter however there first was almost an hour delay then they say there bad weather in the DC area which in fact that was an outright lie checked my radar called my son-in-law what do know no bad weather Fly to Des Moines then to St. Louis then onto DC making me miss my granddaughter birth thank you southwest then on my return flight home on the12th was even more upsetting there was a flight attendant that was so unprofessional flight 5727 back to Chicago his shirt was unbuttoned 2 or 3 buttons had on a white tee shirt and a big gold handed me my drink by the rim of the cup with out a napkin around it how gross the sad thing is my husband and I may be flying another Carrier after this experience that sad because we always fly southwest David&Donna Lucas
Preferred solution: Full refund
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The operations teams at every airline have to make tough desicion when problems arise.they try to inconvience the least amount of people as possible.also there's many factors to think about.it could be your crew would have timed out if they would have continued with your delayed flight.or it could be an issue with crewmembers and aircraft types.pilots and flight crews can only be certified for one aircraft type so if the other airplane was different they would néed a new crew.there are many factors