Southwest Airlines
Reviews and Complaints
Took forever to get wheelchair from plane to baggage claim a
No love to deliver bags
Now at my desk to write the review. Dallas Love Field Flight 1881 from Fort Lauderdale.
Arrived to Dallas on time. Took over hour to get bags. Had to go to three different carousels to get bags. First one nothing came up, and loud speaker had go to another carousel.
Half bags came up. After awhile loud speaker told us that driver had to go back to plane to get the remainder of baggage. After another 25 minute waiting loud speaker told us to move to another carousal. Bag finally came up.
SW needs to cut back on flights if the hometown terminal can not handle the load. Give those gates to Alaska or Delta so service will get better with competition. With such poor service you think you were at DFW. SW spend some dollars on more baggage carts or on tugs that can pull more than one or two carts.
Maybe hire some people or have management fill in. No doubt passengers at SW are not No 1!
Awful experience on Southwest Airlines
Flight was cancelled due to mechanical problems. no backup plane, no offer to put us on another airline to get us to San Juan on time for our cruise.
Gave us hotel vouchers in Fort Lauderdale that were useless, as when we arrived they did not have our reservation and the hotel was booked up. Arrived in San Juan 20 hours late, just in time to get on the ship. Lost sleep and vacation time. All they gave us was $200 per person in future flight vouchers, then another $100 later after we asked for more.
Never offered us meal vouchers, A boarding status, or anything. Refused to give us anything more.
Other airlines have partner agreements and put you on other airlines, Southwest does not. Southwest is generally not any cheaper, so why ever fly them again?
- Cannot correct their own mistakes
- Customer service on flight 1664
Preferred solution: Let the company propose a solution
Travel Funds
Preferred solution: Full refund
4 HOUR DELAY & FAILED TO CHECK LUGGAGE THOUGH !
Buffalo-Las Vegas-destination Ontario Ca. Flight information (#925 Buffalo 12:55pm) to Las Vegas, Vegas flight #1020 out of C-5 to Ontario Ca scheduled to board at 6:20pm.
Was going to be a long travel day if you included the three-hour drive from Toronto to Buffalo to flay back to Ontario Ca. Issues: 1) Landed in Las Vegas (Flight 925) was to Board next flight (#1029 with service to Ontario at 6:50pm was delayed out of Seattle due to mechanical issues. Delayed 2 hours. We started boarding at 8:30, halfway though the boarding they STOPPED BOARDING!
It seems the mechanical issue that held up the flight was not fix correctly and now was leaking fuel. Piolet announced that the Plane is leaking fuel and is out of service and we had to de-boarding the plane. They sent us all down to gate C-1 like a free for all and the Attendant at the gate C-1 had know idea why we where there! After 30-40 mins, she scrambled and called everyone and was having a plane come in.
Regardless of the $53.00 upgraded boarding I paid didn’t matter any more so LOST OUT on that as wall! We Finally started boarding at 10:14pm ALMOST 4HOURS LATE! Speaking to the Flight attendant “Southwest will issue a credit or a voucher because it was over FOUR HOURS Late? She said talk to the Desk when we land.
Well at Ontario Ca. Airport there is NOBODY AT THE DESK AT 11:05PM when you land in this airport so who do I talk too? 2) Flight consultant at the counter in Buffalo failed to check my bags to my Destination they ended up staying in Las Vegas. a.
Was treated Rudely at the Ontario Lost Baggage Claim, like it was my fault that I left my bags in Vegas!? After Venting my FLUSTATIONS and the training of the airline staff preforming their job duties at the start of my trip back home. b. They explained “FOR MY INCONVEINETS” I WOULD RECIVE A $50 VOUCHER” for the miscommunication of where my bag needed to go?
I’m on a flight from Buffalo NY to Ontario Ca. YOU WOULD THINK I WOULD NEED MY BAG THE SAME PLACE I WAS TRAVELING TOO! c. Opened claim (Incident Number ONTWN0183****) d.
Bag arrived at the airport was called to come pick it up, I was told it would be delivered. Once the bag showed up the locks on the bag were cut off and my bag was rummage though nothing was neatly folded or packed as I had done the morning I was leaving Buffalo. 3) Will there be any compensation as promised your staff and crew? Or reimbursed for the cutting off my locks on my suit case?
Summery of my experience on your Southwest Airlines has been unacceptable service. 1) Failed to check bag to destination. 2) Failed to provide services paid for Upgraded boarding or promised compensation as announced by South West staff/crew/employees. 3) Failed to provide basic customer service in transitioning to other accommodations.
4) Failed to provide safe passage on bags with out them being broken/Rummaged though. Thank you.
- Flight destinations
- Low price
- Size of the plane
- Lack of consideration for my situation
- Completely unhelpful and rude
- Customer service representatives professionalism
Preferred solution: Travel Voucher & just a simple appologie "sorry for casuing you a delay & lossing your luggage".
Funds applied without asking
Lost Baggage Late Flights
FLIGHT DELAYED ALWAYS
Snacks can kill someone with HBP
The snack “trailmix” given to passengers was super salty, when I checked the Nutrition Facts, there was nothing nutritional about the snack, Sodium is 200 mg...this can kill a hipertension person; then you can only have a sip of water, that’s all you get.
Rude flight attendants
548 was flight number. Totally understand the flight was full but there is no need for flight attendant to clap her hands in face of young mother with two kids trying to get them settled in.
When I got up to help the mother as in hold baby while she settles other ones in I was told in very rude voice to sit down that it was not my job. So I informed the her that in today's world kindness needs to be given she asked if I would like to stay on my flight?. Really?
Never once had attitude issue with 20 yrs flying Southwest. But I can promise you from now on my secretary will book all the company flights with United.
Flight attendant
Your bad service and bad planes
Resolved: Southwest refused make adjustment to ticket purchase
I was able to apply my previous credit to the current ticket
I only understood that my refund would be applied to a trip that my family was planning for my dad’s 90the birthday that would be on 2/17/18. I was not given a specific stipulation only that I need to travel by 8/17/2018. I tried to call SWest from Jamaica on 11/8 /17 and 11/9/17, because I observed the total cost of the ticket seems to be more than what it should be AFTER the deduction. I was not able to get any results,I decided to call the first chance I get when I returned to the USA.
On 11/15/17 i made many calls from the airport while waiting for my second flight home. I spoke to : Mary (#33) , Chuck, Merita and Angela, they all advised me I will have to take another trip by 8/17/18 because using a cell phone to make my reservation online wouldn’t offer the option to use my previous credit. I need to speak to Customer Relations On 11/17/17 I spoke to Macy (#x237405) who kept me on the phone while she went through the process step by step as to what I would see while making my reservation precious - I was told this area would have my travel funds applied to my current ticket, then issue the refund. Ms Macy said the only thing she can do is cancel my reservation.
I then asked her what would be the results of her action she then told me I would have two credits that I would use within one year of each. I did not give her permission to do so .
I requested a supervisor which she responded he (Matt) was not in today . The solution for me to work with is a refund of the $214.50 , because I am with out a job and going on two trips next year will not be an option.
- Southwest as the first airline for travel
- Unwilling to work with customer
- Customer service in presidential escalation group
Preferred solution: Let the company propose a solution
Ripoff price
Items missing from suitecases
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I know Dallas has some pretty bad thunder and lightning and when that happens all baggage handleing will stop until the storms pass.Employees must go inside and find shelter.No loading or unloading of bags.Not sure if that's what happened