William H Itl

Took forever to get wheelchair from plane to baggage claim a

Then employee ask for a tip
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Reason of review:
Poor customer service
Bitkhoff

No love to deliver bags

Updated by user Apr 25, 2018

Now at my desk to write the review. Dallas Love Field Flight 1881 from Fort Lauderdale.

Arrived to Dallas on time. Took over hour to get bags. Had to go to three different carousels to get bags. First one nothing came up, and loud speaker had go to another carousel.

Half bags came up. After awhile loud speaker told us that driver had to go back to plane to get the remainder of baggage. After another 25 minute waiting loud speaker told us to move to another carousal. Bag finally came up.

SW needs to cut back on flights if the hometown terminal can not handle the load. Give those gates to Alaska or Delta so service will get better with competition. With such poor service you think you were at DFW. SW spend some dollars on more baggage carts or on tugs that can pull more than one or two carts.

Maybe hire some people or have management fill in. No doubt passengers at SW are not No 1!

Original review Apr 18, 2018
Now over an hour at Dallas. Southwest does not have equipment for fly 1881. One load deliveries. Told driver had to get second load southwest hire some people that can pull more than one load of bags or buy more tugs. Sw getting worse on the ground
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Reason of review:
Poor customer service
1 comment
Guest

I know Dallas has some pretty bad thunder and lightning and when that happens all baggage handleing will stop until the storms pass.Employees must go inside and find shelter.No loading or unloading of bags.Not sure if that's what happened

David S Rtd
map-marker Saint Louis, Missouri

Awful experience on Southwest Airlines

Flight was cancelled due to mechanical problems. no backup plane, no offer to put us on another airline to get us to San Juan on time for our cruise.

Gave us hotel vouchers in Fort Lauderdale that were useless, as when we arrived they did not have our reservation and the hotel was booked up. Arrived in San Juan 20 hours late, just in time to get on the ship. Lost sleep and vacation time. All they gave us was $200 per person in future flight vouchers, then another $100 later after we asked for more.

Never offered us meal vouchers, A boarding status, or anything. Refused to give us anything more.

Other airlines have partner agreements and put you on other airlines, Southwest does not. Southwest is generally not any cheaper, so why ever fly them again?

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Loss:
$650
Cons:
  • Cannot correct their own mistakes
  • Customer service on flight 1664
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Mila H Hku

Travel Funds

Wasn't able to use the flight and cancelled the flight due to medical reasons 3 months in advance. Of the travel funds, I can use the travel funds within a year but was not able to due to an illness in the family. Then when I wanted to extend the travel funds, SW said that they will have to subtract $100 from my original ticket. I spoke with Nancy/SWA in Chicago and she said she's a supervisor as I wanted to use the travel funds and she said I have to wait 30 days before they can grant me the exception. I told her, I have not received an email confirming that they will make an exception. They already used my money and then on top of that, they took $100 from my travel funds. There should be some type of regulation that the passenger should not loose any of the money they paid for their airfare. No wonder, SWA is making so much money. Nancy at the Chicago office said that she will have to get off the phone call and I can file a complaint wherever I want. Wow, what customer service!!! Considering she's a supervisor.
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Loss:
$270
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
Guest

Just another person who doesn’t understand how prepaid works. The ppl at the call center have more to do then just you to deal with.

They are not there for you you to threaten and abuse. Don’t you see they didn’t have to give you back money at all. You purchased the seat and if you don’t make it then that’s on you.

You can say you have medical issues but they can’t prove this even with a doctors note. Did you read the terms of your purchase or did you just assume you knew everything and clicked I agree without reading?

Orena Oja
map-marker Buffalo, New York

4 HOUR DELAY & FAILED TO CHECK LUGGAGE THOUGH !

Buffalo-Las Vegas-destination Ontario Ca. Flight information (#925 Buffalo 12:55pm) to Las Vegas, Vegas flight #1020 out of C-5 to Ontario Ca scheduled to board at 6:20pm.

Was going to be a long travel day if you included the three-hour drive from Toronto to Buffalo to flay back to Ontario Ca. Issues: 1) Landed in Las Vegas (Flight 925) was to Board next flight (#1029 with service to Ontario at 6:50pm was delayed out of Seattle due to mechanical issues. Delayed 2 hours. We started boarding at 8:30, halfway though the boarding they STOPPED BOARDING!

It seems the mechanical issue that held up the flight was not fix correctly and now was leaking fuel. Piolet announced that the Plane is leaking fuel and is out of service and we had to de-boarding the plane. They sent us all down to gate C-1 like a free for all and the Attendant at the gate C-1 had know idea why we where there! After 30-40 mins, she scrambled and called everyone and was having a plane come in.

Regardless of the $53.00 upgraded boarding I paid didn’t matter any more so LOST OUT on that as wall! We Finally started boarding at 10:14pm ALMOST 4HOURS LATE! Speaking to the Flight attendant “Southwest will issue a credit or a voucher because it was over FOUR HOURS Late? She said talk to the Desk when we land.

Well at Ontario Ca. Airport there is NOBODY AT THE DESK AT 11:05PM when you land in this airport so who do I talk too? 2) Flight consultant at the counter in Buffalo failed to check my bags to my Destination they ended up staying in Las Vegas. a.

Was treated Rudely at the Ontario Lost Baggage Claim, like it was my fault that I left my bags in Vegas!? After Venting my FLUSTATIONS and the training of the airline staff preforming their job duties at the start of my trip back home. b. They explained “FOR MY INCONVEINETS” I WOULD RECIVE A $50 VOUCHER” for the miscommunication of where my bag needed to go?

I’m on a flight from Buffalo NY to Ontario Ca. YOU WOULD THINK I WOULD NEED MY BAG THE SAME PLACE I WAS TRAVELING TOO! c. Opened claim (Incident Number ONTWN0183****) d.

Bag arrived at the airport was called to come pick it up, I was told it would be delivered. Once the bag showed up the locks on the bag were cut off and my bag was rummage though nothing was neatly folded or packed as I had done the morning I was leaving Buffalo. 3) Will there be any compensation as promised your staff and crew? Or reimbursed for the cutting off my locks on my suit case?

Summery of my experience on your Southwest Airlines has been unacceptable service. 1) Failed to check bag to destination. 2) Failed to provide services paid for Upgraded boarding or promised compensation as announced by South West staff/crew/employees. 3) Failed to provide basic customer service in transitioning to other accommodations.

4) Failed to provide safe passage on bags with out them being broken/Rummaged though. Thank you.

View full review
Loss:
$1100
Pros:
  • Flight destinations
  • Low price
  • Size of the plane
Cons:
  • Lack of consideration for my situation
  • Completely unhelpful and rude
  • Customer service representatives professionalism
Reason of review:
Poor customer service

Preferred solution: Travel Voucher & just a simple appologie "sorry for casuing you a delay & lossing your luggage".

Anonymous

Funds applied without asking

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Southwest applied travel funds that had the same confirmation number as a change made to the flight automatically. The change was a work expense and the funds were personal but since it had the same confirmation number they were applied automatically. Southwest states their system doesn’t do that and can’t do anything about it. I even asked them to recreate the process and they would not.
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Reason of review:
Bad quality
Anonymous
map-marker Dallas, Texas

Lost Baggage Late Flights

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Flying from Dallas to Oakland with short layover in Burbank. As usual, flights are late (always late). Very rude flight attendant on flight from Dallas to Burbank. Missed connecting flight to Oakland. Southwest put us on the next flight to Oakland. This flight was late as well. (What a shock!!). Finally get to Oakland. You guessed it (NO BAGGAGE!!!) A nightmare trip. Southwest called 3 hours later and said our baggage had arrived and was ready for pickup. (REALLY!!) They would not deliver it except by Fedex. So we make a 1:45 drive back to the airport for our luggage. Let’s fast forward 7 days for our return trip. Long story short, all flights were late and your guessed it again, (NO BAGGAGE!!!). So I get to drive back to Dallas today for our luggage. 5 hours of my Sunday wasted. Southwest Airlines is absolutely right when they say “we know you have a choice when flying and thanks for choosing Southwest”. I do have many to choose from and will never spend my money with them again.
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Reason of review:
Poor customer service
Anonymous

FLIGHT DELAYED ALWAYS

I’ve flown with southwest a couple of times. Both times my flight was delayed by an hour or so due to problems with the plane. Very inconvenient, wouldn’t doubt the next time. If I wanted to fly a later time I would’ve chosen to do so. IF I were To fly with them again, they would delay my flight AGAIN.
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Reason of review:
Poor customer service
Anonymous

Snacks can kill someone with HBP

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Southwest Airlines - Snacks can kill someone with HBP

The snack “trailmix” given to passengers was super salty, when I checked the Nutrition Facts, there was nothing nutritional about the snack, Sodium is 200 mg...this can kill a hipertension person; then you can only have a sip of water, that’s all you get.

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2 comments
Guest

What is someone holding a gun to your head and forcing you to eat this snack?

If you're concerned about sodium content, read the label, come prepared with a snack you can eat, and stop moaning about stupid *** like this.

Guest

Thankfully you can read and chose not to eat the "snack."

What is it with you people? What happen to rugged Americans?

Now for a 2-3 hour flight we need snacks and a ba ba of wa wa like a four year old.

You get what you pay for. If you want more, be prepared to pull out a credit card and you can get all the water and drinks your want.

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susan m Jiq
map-marker Austin, Texas

Rude flight attendants

548 was flight number. Totally understand the flight was full but there is no need for flight attendant to clap her hands in face of young mother with two kids trying to get them settled in.

When I got up to help the mother as in hold baby while she settles other ones in I was told in very rude voice to sit down that it was not my job. So I informed the her that in today's world kindness needs to be given she asked if I would like to stay on my flight?. Really?

Never once had attitude issue with 20 yrs flying Southwest. But I can promise you from now on my secretary will book all the company flights with United.

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Reason of review:
Poor customer service
1 comment
Guest

" full but there is no need for flight "I'm sure there was plenty of reasons including other passengers affected by this little litter.Pro-Tip: Little kids aren't as cute as you think when people have places to go.Speaking of go, they plane has to leave and doesn't have time to wait for a brood to be seated or another person in the aisle.Tell me, was this little show holding things up?Yeah, I thought so.

Anonymous

Flight attendant

I had to go to the restroom on a flight and while i was walking to the back, a male airline worker was in my way getting the drink orders. I understood and was polite saying “excuse me” but he didn’t hear me about 3x. I stood behind him patiently for a few minutes but i had to go to the bathroom badly, so i couldn’t wait forever. Finally, i tapped him on his shoulder saying “excuse me i need to go to the bathroom.” Immediately the worker turned around, gave me the rudest look and said “do not ever touch me on the back” and didn’t move for me to go to he bathroom. I was extremely set back. I understand that they wouldn’t want to be in a position of harm and maybe a touch on the back could mean a number of things. However, the way he handled the situation was inappropriate. When i finally got to the restroom after asking him to move once again, i was still shocked at his short temper. While i was walking back he gave me a rude face again when i passed him. I am a college student and maybe my age gave me a disadvantage in the situation. I am traveling from Oregon to Panama City, FL and this happened on March 28th. The worker was the only male. I hope he sees this and remembers me- please be polite to everyone, your rude attitude ruined the flight for me.
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Reason of review:
Poor customer service
5 comments
Guest

"do not ever touch me on the back"1-Not sure where you're from but no, you don't touch people you don't know period. You don't know their culture or what they have been through.2- What did you expect this person to do, stop serving and shove the cart to the back because you can't hold your water and needed to take a whiz? #NotHappeningDontFlyAgain if this is how you are.

Guest
reply icon Replying to comment of Guest-1455376

Same can be said to the male Flight attendant who squeezed my shoulder and told me how cute I am. My skin is still crawling.

Guest
reply icon Replying to comment of Guest-1551034

or the male flight attendant who thought it was ok to lay across my three year old grandson to pick up a napkin on the floor under the seat by the window. His groin was in his face and when my husband commented he got very defensive.

Guest
reply icon Replying to comment of Guest-1553750

So what. Planes are tight spaces.

It wasn’t sexual. Don’t be so uptight.

Guest
reply icon Replying to comment of Guest-1551034

My skin crawls every time one of the *** passengers on the Greyhound Bus even looks at me, let alone brushes up against me or is squashed up next to me. You should consider yourself lucky to flying on the airplane.

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Susan V Jmk

Your bad service and bad planes

It was awful ! Bad turbulence and cracks in the interior of the plane ! Will never use them again
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Reason of review:
Bad quality
Resolved
Joseline Sep

Resolved: Southwest refused make adjustment to ticket purchase

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Updated by user Dec 01, 2017

I was able to apply my previous credit to the current ticket

Original review Nov 17, 2017
I have a credit with SWest for $214.50 since 8/16/2017. While I was overseas visiting my elderly and sick parent on 11/7/2017 I went online using an Apple phone to book a new reservation.

I only understood that my refund would be applied to a trip that my family was planning for my dad’s 90the birthday that would be on 2/17/18. I was not given a specific stipulation only that I need to travel by 8/17/2018. I tried to call SWest from Jamaica on 11/8 /17 and 11/9/17, because I observed the total cost of the ticket seems to be more than what it should be AFTER the deduction. I was not able to get any results,I decided to call the first chance I get when I returned to the USA.

On 11/15/17 i made many calls from the airport while waiting for my second flight home. I spoke to : Mary (#33) , Chuck, Merita and Angela, they all advised me I will have to take another trip by 8/17/18 because using a cell phone to make my reservation online wouldn’t offer the option to use my previous credit. I need to speak to Customer Relations On 11/17/17 I spoke to Macy (#x237405) who kept me on the phone while she went through the process step by step as to what I would see while making my reservation precious - I was told this area would have my travel funds applied to my current ticket, then issue the refund. Ms Macy said the only thing she can do is cancel my reservation.

I then asked her what would be the results of her action she then told me I would have two credits that I would use within one year of each. I did not give her permission to do so .

I requested a supervisor which she responded he (Matt) was not in today . The solution for me to work with is a refund of the $214.50 , because I am with out a job and going on two trips next year will not be an option.
View full review
Loss:
$215
Pros:
  • Southwest as the first airline for travel
Cons:
  • Unwilling to work with customer
  • Customer service in presidential escalation group
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

6 comments
Guest

Even Val Plath of Santa Fe New Mexico who worked for the Glenna Goodacre Gallery on Canyon Rd. fell for the scam of the ticket credits. She is a former Texan who complains like a Red Neck!

Guest

I do not like SouthWest policy of Residual Travel when you cancel a flight. Many travelers make mistakes when booking and SouthWest takes advantage of those mistakes by locking the customer into their business. Not good business if you ask me.

Guest

"The solution for me to work with is a refund of the $214.50 , because I am with out a job and going on two trips next year will not be an option."

Did you buy a refundable ticket?

If not, why would you expect a refund? If there are no special provisions for life's event, do not agree to the terms.

Simple as that.

Take the lump and remember what was and is important is you got to see your folks.

Joseline Sep
reply icon Replying to comment of Guest-1393954

The issue is the system : from my cell phone showed no indication that would allow me to apply my previous credit. Do you work for Southwest ?

Guest
reply icon Replying to comment of Joseline Sep

" Do you work for(insert company)"

The loser's little violin solo played whenever they're told they agreed to something and should act like a Man or Woman and honor their commitment rather than a petulant little entitled snowflake child.

IF you can show something that in what you agreed to that gave exception for your issue then you're entitled to special treatment.

If not deal with it and don't try and cheap out the next time.

Non-refundable tickets work nearly all the time until something happens and they don't.

Go cheap and belly up to the table, put your money down and let the dice roll.

Thanks for showing people who REAL MEN and WOMEN DO Not act. Thanks for showing people how some people act when they don't want to honor their commitments and want special treatment as a way to whine and weasel their way out.

You banal whine will help others in the future make up their minds as to what kind of ticket they should by. Thanks for sharing....

Joseline Sep
reply icon Replying to comment of Guest-1394858

REAL MEN and WOMEN Do act, Do under the issue, most of All NOT Anonymous

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Anonymous

Ripoff price

I was booking a flight from hou to harligen 14 days out rt wsa around 200 bucks without 14 days it was 486 dollars it cost no more fuel to fly me today than14days southwest is a ripoff
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Reason of review:
Pricing issue
Veronica W Gix

Items missing from suitecases

A good airline and I enjoyed my flight, however, this is the first time I have problem with my luggage. On my two (2) suitecases that I checked was the tag "late check in' . I was wondering why is it late when I was on time for all my flights. I was traveling from Atlanta with a connecting flight in florida on to montego bay. the flight 583 arrived on time at 4 pm on March 6, 2018. However, upon checking my suitcases I found items missing such as packages herbal green teas, body wash etc. I am disappointed with this type of customer service. Regards Passenger: Veronica Wellington, MBA,B..Ed,Dip Phone: 1876-46****
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Reason of review:
missing items from luggage
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