Southwest Airlines
Reviews and Complaints
Trying to reschedule a flight
Trying to reschedule a flight
User's recommendation: I like it would recommend to be honest just have to go early at the airport n your good to go
I'm unable to log into my account#226********
- Direct flight & very friendly employee
- Free two checked bags
- Hard to get to speak to a live person
Resolved: Worst service ever unreasonable boarding agent caused me to miss my flight. Had a very negative attitude. Terrible customer service will never fly Southwest again.
Company fixed the issue and I have been provided with apology. Just wrote them a letter ,but they didn’t apologize !
- Terrible customer service
User's recommendation: Don’t fly Southwest
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cupertino, CaliforniaNeeded customer service to get my flight plan and times.
User's recommendation: Fly Southwest
Concerning voucher
I purchased 8 round trip tickets to Charlotte NC 08-09-23. One person Nina Martinez11-24-03 couldnt travel due to her mother having surgery.
I sent a email to Bob Jordan,requesting that I receive a voucher credit because Im the person who paid for all of the tickets on my credit card because I was informed that only one credit card could be used. Im a 75 year old female on a fixed income and cant afford to lose money. I never received any response from Mr.Jordan. Im pledging to you to grant me my request asap.
Please consider if I was your mother. I cant get my money back because Nina, doesnt have any money and no income to repay me. Im trying to visit my daughter and her family for Thanksgiving or February for our Family reunion. Please help me.
Thanks in advance for your time and assistance. Marjorie Parrott-mparrott0923@***.com
- Always felt safe and saved on our luggage
- Upset about my money being lost and voucher given to someone else
Preferred solution: A credit Voucher
No refund yet
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged twice for my dog
It's never been resolved
Never was refunded. The worst part is a year later I got another ticket for me and Gertie and I made sure over and over asking am I gonna be charged when I get to the airport I was told no.
I absolutely was charged again same exact thing I tried for months trying to get at least one tickets refund and to this day I have not . I absolutely will never fly with Southwest ever again and definitely would not recommend.no way
- Decent price for tickets
- Horrible customer service very rude and continued to be lied to
Preferred solution: Full refund
User's recommendation: No way
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCorporate Account
Preferred solution: Company Account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Airline
This is the worst Airline Ive ever flown with. Southwest Airlines should be ashamed of themselves for how bad they are doing business.
First of all we paid for our flight tickets and selected certain seats in certain areas. Now as usual before boarding the plane you have to wait until the attendant announces the zone area that you will be seated in. So if all that is the normal procedure then why on earth do I have to play musical chairs when I get on the plane. If I paid for a window seat than I expect a window seat not a middle seat for 4 hours.
That is a sad surprise for a customer and I couldnt even sit together with my wife. I purchased to seats that was together so what changed when we got on the plane? That was awful and terrible and no one had any clear answers for me.
I will never fly with this airline again. And I will make it my mission to tell as many people as I possibly can to avoid you as well.
- Not being able to sit together with your spouse
Preferred solution: Full refund
User's recommendation: Avoid
LUV vouchers
Thank you for taking the time to read my email. A couple of years ago when Southwest was struggling to fulfill its arrangement on flying due to Logistics no pilots and so forth covid we were detained in Florida for 2 weeks.
This cost us substantial income to stay there not to mention loss of work time. In an effort to ease the pain Southwest issued us 2- $250 worth of Love vouchers which expired a few months ago. Due to family issues and covid we just weren't able to do anything with the vouchers. I'm asking if you guys could reenact them.
I called the regular customer service line they said they could not do anything but that I should email you guys because they expired.
My son is getting married the first week of September and I would like to use them to get to him from one of my projects in Northern California . so I'm asking if they can be re-energized here are the numbers for all four of the vouchers two or $200 two are $50
Timothy Cantwell
9182 47** **19 9261 Code 8557
9182 47** **19 9600 Code 3950
Carol Cantwell
9182 47** **19 9584 Code 4377
9182 47** **19 9253 Code 6461
Thank you for your assistance in this matter.
User's recommendation: Know the airline you're flying!!!
Cancer patient. Msy/bna
User's recommendation: Walk a person through it
Customer Service Keeps Hanging up on me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhone call
Over the past month, we have made significant progress on the Southwest project. Our team has been working diligently to ensure that we meet all of the project milestones on time.
We have completed the initial design phase and are currently in the development phase.
The development team has been working hard to ensure that all of the features are working as expected, and we have identified and addressed several issues that arose during testing.
We have also made great strides in improving the user experience. Our design team has been collaborating closely with the development team to ensure that the interface is intuitive and easy to use. We have received positive feedback from our user testing sessions and are confident that the final product will meet the needs of our users.
In addition, we have been working on optimizing the performance of the application. Our development team has made several improvements to the codebase, which has resulted in faster load times and improved stability.
Overall, we are pleased with the progress we have made on the Southwest project.
We are on track to meet our deadlines, and our team is working seamlessly to ensure that we deliver a high-quality product. We will continue to keep you updated as we move forward with the project.
- Cheap
- Long wait tines
Preferred solution: Full refund
Someone stole my rewards points and sold them
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Once you purchase a ticket for someone under their name, it becomes their property. On the upside, your friend will have a voucher when she is ready to fly.