Southwest Airlines
Reviews and Complaints
Southwest Airlines Flight Attendant Review from Jackson, Mississippi
Worst business travel experience ever
- Ticket agent and customer service professionalism
- Completely unhelpful and rude
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Baltimore, MarylandSouthwest will not refund my money
- Unprofessional employees
- Seating
- Ticket agent and customer service professionalism
Preferred solution: Full refund
Southwest Airlines - Flight Review from Naperville, Illinois
Short Review on May&nbs-04:00;16,&nbs-04:00;2016
Incompetent service for connecting international flight
- Incompetent customer service
Southwest Employees Need Customer Service Training
- Priority boarding
Preferred solution: Let the company propose a solution
Beware of booking Southwest online!
- Website that generates errors
Preferred solution: Let the company propose a solution
Short Review on May&nbs-04:00;30,&nbs-04:00;2016
Southwest Made Me Cry
- Flight destinations
- Ticket agent and customer service professionalism
- Ticket agent professionalism
Preferred solution: Let the company propose a solution
Problem at RSW
Southwest Airlines Customer Care Review
Southwest Airlines Flight Attendant Review from Boston, Massachusetts
SouthWest Rapid Rewards Card
- Good airline but rewards issues frustrating
Preferred solution: Deliver product or service ordered
SOUTHWEST CUSTOMER SERVICE SUCKS!
Preferred solution: Price reduction
- Prev
- 1
- ...
- 39
- 40
- 41
- 42
- 43
- ...
- 57
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
You forgot a couple details in your little rant. What kind of ticket did you purchase.
Was it non-refundable?
If so, you have your answer as to why you're not getting your money back.
When you purchased your ticket, did you bother to read the terms of service? I'm guessing not.
Southwest Airlines lets you change or cancel a fare within the 24 hour window without penalty, but it also allows you to change or cancel a reservation anytime before flight time and get a credit for the full amount of your fare, applicable to future travel within a year of the original reservation
Since you replied anonymously, you are must work for Southwest Airlines. The details were included in my initial comment and the yes I read everything in the terms of service!!
Southwest Airlines is a horrible company, and I am not the only one that thinks so. If you read the other comments on this site, you would know that.
The disclaimer that you provided above is incorrect.
Hence, that's why I wrote my original remark.