Anonymous
map-marker Coral Springs, Florida

Checking on flight

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I love south west airlines. I only wish there was more direct routes I love how they changed my flight due to mother nature. They do work with you. I would only fly with them
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Audrey B Qms

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Verified Reviewer

I need to book another airline ticket

I have a airline ticket to travel on the 10th September 2023 to Montego Bay and would like to book another airline ticket to Montego Bay for 23 August 2023 but I am unable to do so please help me Audrey Broome
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Preferred solution: To book a airline ticket

Anonymous
map-marker Kingston, Kingston

Rebate on Airline Ticket

was informed by southwest airline that i am entitled to USD$200.00 refund. i purchase an airline ticket today and the refund was not given. approximtely USD$458.00 was taken from my credit card please investigate the matter for me Claudette
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Phil Y Svs

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Trying to help others avoid a horrible experience

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Southwest Airlines - Trying to help others avoid a horrible experience

I had SWA tickets from ONT to ATL with a connection in Dallas. Southwest clearly lost control of their operation on 1/30-31 and stranded me in vegas.

Ok, there was ice in Dallas, but I would have been happy to keep my hotel room and car another day to avoid being stranded. They kept telling me to come to the airport as they had rescheduled my flight. Instead they cancelled my flight FIVE times and promised me each time that I could reach my destination on time. I asked if there was any chance of missing my connection and SW said no.

I think they were fabricating stories because they got me to give up my hotel room, rental car. One time in ONT they pushed off from the gate and rode around on the runway and then parked right back at the gate. It was hot in the plane and full of fumes. I got sick on the plane.

Once parked again I got off the plane and tried to talk to some one, ANYONE, who could help but there was just one ticket person and a long line of angry customers. I never was able to schedule another connection in Ontario. At one point they said they would take my luggage off the plane and then said they wouldnt. So I got back on the plane prefering to be stranded with luggage rather than without.

These Southwest people are rude and crude and have no idea what they are telling people! Why do they feel they have to tell people things that aren't true? Is it just some power trip and they enjoy wrecking the plans of their customers? Anyhow, I eventually landed in Vegas and once again there was no one who knew what was going on.

No one could tell me how to get home to Atlanta. I had a boarding pass for the flight to Atlanta but when I tried to use it they said the boarding pass was no good. Some SWA jerk grabbed it out of my hands and said "Hmm, it says it's for Atlanta". Anyhow, they told me to go talk to customer service so I lost my seating assignment.

At "customer service" they printed out another ticket and said to go get on the plane. I tried and again the boarding pass was not working. The whole time they were acting as if this was my fault, even though it was their obvious flawed way of doing things. Any airline this bad should not be allowed to fly.

They are completely unsympathetic. Just rude and nasty if you express simple concerns about your schedule or luggage. In one breath they blame it on flight control, tell you what flight to get on, and then it all turns out to be bogus information. Keep in mind that Southwest perpetuated this mess over three days.

Maybe somewhere someone was working on it but you could have fooled me. They looked like idiots and no one had any confidence in what they were saying.The FAA needs to shut down this type of operation because a loss of control like this is not just a headache for travellers but also inherently unsafe. Southwest made a lot of people desperate for no reason. Ok, there was ice in Dallas but Southwest made the situation 10 times worse by telling people their flights were still taking off and convincing people to come to the airport.

This made some people a bit panicky for no reason other than a few airline people wanting to look like they had all the answers. In fact their systems were failing, their people were confused and untrained, and they reacted rudely and aggressively.

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Cons:
  • You will not get where you need to be on time

Preferred solution: Full refund

User's recommendation: Trying to help others avoid a horrible experience!

LaVerle T

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Verified Reviewer

Why can’t I get a rrply

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A sister is in seriously Ill and if get hospitalized I am her appoint representative. I need to go from Chicago to Phoenix. Asap I need to take my 33-34 lb border collie. Trained. Vaccines. Dr approved for travel. I will pay for Her seat she would prefer under my seat! LaVerle E Tucker laverle7385@***.com
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Loss:
$1
Pros:
  • Maybe allowed
Cons:
  • Might get told no

Preferred solution: Communication

User's recommendation: Ask

Featured
Anonymous

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Verified Buyer
| map-marker Washington, District Of Columbia

Full refund &reimburse field all extra expensive and paid for time miss from work. Not to mention a free two way ticket If I decide to ever use them again

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Southwest Airlines - Full refund &reimburse field all extra expensive and paid for time miss from...
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Southwest Airlines - Full refund &reimburse field all extra expensive and paid for time... - Image 3
I would not recommend anybody never was able to talk to the customer service at the flights being canceled and standing in line for our hours hours not to mention calling 36 times and being hung up on five and never talk to nobody as of today
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User's recommendation: This is what I had to go they to get my lugaage after hours waiting for a airplane ride that never mhaopen

Gisele S Gbo

Needed to reschedule

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Was so happy to hear our tickets dont expire! My husband had surgery and we need to extend. So very grateful!!!
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Anonymous
map-marker Encinitas, California

I thought I was calling a regular customer service line

I missed my flight because I got the time wrong. The woman who helped me was amazing and I have no complaints only praise!
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User's recommendation: Fly Southwest

LaVerle T

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Verified Reviewer
| map-marker Chicago, Illinois

I want to fly with my dog

My well trained border collie & I must be together. I will pay for seat if required, she has all requirements for flight. I can get a Dr/ vet request for health.
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User's recommendation: Walk into the airport. No way to communicate. No one answered phone. Text went unanswered!

Anonymous
map-marker Columbus, Ohio

Email sent to me from southwest

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I received an email from Southwest Airlines which was that true. It indicated that I had won a $500 gift card from Southwest airlines. All I had to do was fill out a survey submit it with $1 which I did there was a place later to email back to Southwest Airlines which I did and it was undeliverable it was not an address it was a scam...
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Adam S Qmy

The status on my credit card

I did application on a credit card for Southwest airlines about three weeks ago and I have not received any mail or anything on the email. I appreciate if somebody would let me know. The status of it. thank you.
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Tayon Imw

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Verified Buyer
| map-marker Aliquippa, Pennsylvania

Flight status

Southwest Airlines - Flight status
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So I had a flight. 1312 to Nashville then was taking flight 1401 to Tampa and it switched to flight 692 then back to 1312 so I missed the flight. Meanwhile its still saying my confirmation number is still linked to the flight 692 itinerary!! I want an immediate refund. What a shame. Glad to spend Christmas alone now!!!
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User's recommendation: Don’t fly around the holidays

Yohannes R

Complain

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I buy ticket for mom my mom passed away two weeks prior to her flight I paid using my credit card I amtrying to get credit in my name so I can use it for later date. Flight reservation 2293OL
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Loss:
$251

Preferred solution: Credit

Resolved
Hollie A Ryx

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Resolved: Info on delayed flight

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Southwest Airlines - Info on delayed flight
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Updated by user Jan 25, 2023

Company fixed the issue and I have been provided with full refund. I emailed all receipts and was fully reimbursed.

Original review Dec 26, 2022
My flight has been delayed multiple times because of lack of staff which is unacceptable. I won't fly this airline again.
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Loss:
$924
Pros:
  • 2 free checked bags
Cons:
  • Not enough staff

Preferred solution: They should reimburse for the hotel stays I've had to pay for as well as transportation to and from the airport VIA lyft.

User's recommendation: Don't fly with this airline

1 comment
Guest

If only you had done what every person in Europe knows to do: purchase travel insurance.

Kalyse Hlu

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Verified Reviewer
| map-marker North Hollywood, California

PSD or Psychiatric Service Dog policy

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I spoke to someone in Customer Service who was very helpful and immediately answered my questions and concerns.
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