Southwest Airlines - Boarding Process
On my return flight from PBI to ISP reservation # JG7K15 I purchased the early Boarding at a cost of $45.We ended up with B4,5,6.After all the A's boarded and all the Pre- boarding was completed we followed.The desk then allowed B boarding from the rear of the plane causing me & my family & my dogs to stand still and unable to move to the rear of the plane causing us to sit in different rows.I only pay the additional charge so the 3 of us and our pets can sit together.So the people with higher B & C's were able to get better seating .As a raped reward member I expect at a minimum a $45 refund. I would also like to complain about the rude Ticketing Agent and her BS about the one emotional dog my wife travels with. If your agents have a problem with pets then I would be happy to fly JetBlue.Gus Toffales
Reason of review: Poor customer service.
Location: 1000 James L Turnage Blvd, West Palm Beach, FL 33406, USA
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