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I have traveled on Southwest for many years. I do not mind lining up like "cattle". I have adapted over the years. When airline came to Long Island Islip Airport, you could only check in 4 hours before flight, so we got to the airport early. Then SW gave out plastic...
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5.0
I liked
  • All my dealings with southwest
#1093618
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Southwest had me at the airport for 7 hours... Flight was delayed seven times and never announced that the flight was cancelled.. I had to go to a boarding agent and ask about the flight.. He lies and tell me that they announced on the overhead that the flight was...
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Anonymous
Anonymous

"I had to go to a boarding agent and ask about the flight.."Here's a quick test to see if the agent was lying. Other than yourself, how many people were standing in line sayin...

#1083355
Reply to reviews
My daughter works with a brother of your employees,He took 600 dollars from us and said his brother who works for you can get us to Kansas for 200 dollars each.Brian Stevens works for you in Colorado.My daughter inboxed him and told him what his brother did.He said he...
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Anonymous
Anonymous

Are you trying to get this message to Southwest? Because this isn't a Southwest complaint forum, it's a general forum. Southwest will never see your message here.

Anonymous
Anonymous

Lost your message here. This relates to Southwest exactly HOW?

#1083333
Reply to reviews

Southwest Airlines Flight Attendant Review

Southwest Airlines
#997353
4.7
Details
Special treatment . Why some customers need coupon or credit card and other didn't. Racist my conclusion. I fly almost weekly. And this flight attendent is a racist.
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Southwest Airlines Customer Care Review

Southwest Airlines
#983746
3.2
Details
Very nasty and disrespectful to my mother who is in a wheelchair and myself....told me to put my bags down and assist my mother myself in a very nasty tone....I was so upset and i wouldnt want anyone to experience this with there handicapped love one....I wanted to cry
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Southwest Airlines Flight 4300 Review

Southwest Airlines
#979963
1.0
Details
Southwest is worst airline in USA, delay, delay, 15 minutes at a time for 6 hours instead of the truth...
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Southwest Airlines Flight Review

Southwest Airlines
#974596
4.2
Details
I am a frequent flyer and love SW however recently have experienced flight delays etc It's especially frustrating when you have to be somewhere abs first the flight delayed then changed to on time and then again delayed for 3 hours This seems to be happening with more and more frequently
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On July 28th, I left my Ipad on a SWA flight from Vegas to Reno. The flight attendant found it on the next flight leg to LAX. He notified me, gave me his name, and said he would give it to SWA baggage at LAX, even gave me the name of the baggage contact. In trying to...
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Anonymous
Anonymous

"On July 28th, I left my Ipad"Next time don't leave your stuff on the plane. I care nothing for your plight. My concern is when and how an unattended piece of electronic equip...

3.0
#1082185
Reply to reviews
Purchased a round trip ticket for Memorial service in Boston. This was a connecting flight and the poor service was on the return home trip from Boston to Baltimore, and Baltimore to Norfolk VA. Flight delayed for several hours with constant confusing texts, ( Plane...
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Anonymous
Anonymous

Flights get cancelled. Deal with it or don't fly. And I don't believe you that "Sherry" refused to help you. What does that even mean? You called and she said "Hi my name...

1.2
I didn't like
  • Rude flight attendant
  • Policy regarding canceling flights
#1074365
Reply to reviews
Today I arrived at Boston's Logan Airport at just after 3:30am for a 5:45 am flight to drop my sister off . We lugged 2 very heavy suitcases to the curbside checkin. When the attendant tried to check her in we were informed that the flight had just been cancelled. The...
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4.5
I liked
  • Bags fly free
  • Handicap friendly
  • Earlybird checkin
#1073036
Reply to reviews
They were my favorite airline, were fun, friendly, customer focused and helpful. Now they are all about pleasing themselves, making money (corporate greed - horrible), and being just like most other airlines which is deplorable. This presents an opportunity for another...
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h.kitchener
h.kitchener

Have you considered how long they or any business would be solvent if they didn't care about money? Rather than Southwest, perhaps it is you whose head is up in the sky.

1.0
I didn't like
  • Cannot correct their own mistakes
  • Poor customer service
#1071168
Reply to reviews
My father just died unexpectedly/suddenly. He was caregiver for my elderly mother who has cancer. They had tickets to fly to MD Anderson the following week for her cancer treatment. Obviously another family member would have to escort her in my fathers place. Very sad...
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Anonymous
Anonymous

That's extremely frustrating. Most airlines are willing to make exceptions when the person who had the original ticket has passed away. So sorry you had to deal with this. ...

Anonymous
Anonymous

I get it... you already had paid for two seats. Seems like they could honor those two seats at same price. That doesnt cost them or anyone else anything. Sad :(

1.0
I didn't like
  • Customer service in presidential escalation group
#1066070
Reply to reviews
Friday June 9 2017. Phoenix to Portland flight departed 10:10 am We travelled with our cat, paid the $95 fee, had the right size cat carrier, etc.. We were boarded close to last and asked to go to the back of the plane. My wife and I made it to the back with our carry...
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Anonymous
Anonymous

"We got the cat in and my wife was forced to walk back forward"Forced to walk a few meters/yards? Get out of here with that noise. How would that walk be humiliating unless yo...

#1060003
Reply to reviews
I took my husband to Las Vegas for his 60th birthday, we wanted to stay one more night and was charges full price of $700.00 dollars. I have changed multiple flights from airlines and was charged a fee but was never full price. This is not an American business that's...
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Anonymous
Anonymous

You're kidding, right? So you decide at the last minute to stay an additional night and expect them to give you the change for free or cheap? What rock have you been living ...

Anonymous
Kathy Powers

I'd rather walk! I cannot abide disrespect and overcharges. I think that if I have to say more than 50 words it might get monotonous. Now that I'm retired, I have multiple dis...

#1056041
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