Southwest Airlines
Reviews and Complaints
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Verified Reviewer |
Turlock, California
Travel information
Im just want to know if my dad came from mexico with his passport and visa, he can fly from sacramento to Boise?
Bel Air, Maryland
Horrible to my daughter.
We were waiting in line at the PHX airport getting ready to board and my daughter was C61. She was only 9 years old and they wanted her to wait all by herself while the rest of my family boarded.
I understand the policy however the gate agent was extremely rude and wasnt even nice about it. My daughter was crying and it was a horrible mess. The manager did nothing and could not even calm us down. I am a A-list preferred member and even have the credit card and my family was treated horribly.
If I was the only one flying with my daughter then she (9 years old) wouldve had to sit next to some stranger. My advice is only fly this airline if it your last resort, its not even affordable most times.
User's recommendation: Only fly if last resorts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTravel issues
flight was delayed 3.5 hours and dealt with dogs that were not bagged or paid for.
I paid for my dog and had him properly bagged. Another gentleman was bragging about not paying, making up a lie about his dog being a service dog and not putting him in his bag.
TSA nor SWA staff did anything.
Upon boarding I spoke with a flight attendant and she ignored the situation twice. I want a refund of my $250 pet fee for the inconvenience at minimum.
- Certain low fairs
- Fees
- Untrained staff
- Communication
Preferred solution: Full refund
User's recommendation: Don't fly SWA they don't give a *** and just take your money
Colorado Springs, Colorado
Changed flights with no warning. Never contacted us.
They wrecked our Vacation. changed flights with no warning.
Never contacted us.
Don't use Southwest they left thousands of us stranded 2 years ago do to a computer glitch on Christmas. ^%%$$##@@!!)(*&^^%$#@!
User's recommendation: don't use Southwest
Phoenix, Arizona
Need to change name
The service representative was wonderful. She helped me out with my problem and had it solved in mere minutes. It was a pleasure to speak with someone whom I could understand and understood me.
User's recommendation: I hope you all have the same wonderful experience with customer service that I did.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ho Chi Minh City, Ho Chi Minh
I paid my booking by Apple Pay but without any confirmation.
Hello Southwest Airlines, I just paid for my flight booking, but I did not receive confirmation and flight numbers.
I have pay for 3 pax flights from Los Angeles to Houston on 19th January 2025 at around 12.50pm.
And our names are: Anh Tran, Tan Ngo, Anh Ngo, respectively.
Anyway, Im waiting for your response. Thanks you so much!
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Verified ReviewerRefund and complaint
Someone canceled my flight and I had to come up with over a hundred dollars on the spot. I'm an amputated cancer patient. I was very embarrassed and nervous, and I had no one in that entire airport to actually take the time to straighten this issue out.
- No comment
- No comment
Preferred solution: Full refund
User's recommendation: I comment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Delhi, National Capital Territory Of Delhi
How Good is Southwest Airlines Customer Service?
Southwest Airlines offers friendly, responsive customer service +1-(83*)-(****)-(* * *) USA, with helpful staff, quick resolutions, and a hassle-free, supportive experience.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConfused
I haven't flown for 20 years, so I had questions. For example, how to get a boarding pass.
I was told to check in 24 hours ahead of the flight. They said they 'might' text or email me a boarding pass. If not, I could get it at the airport. I asked how do I get my connecting flight pass?
I received the same answer. Apparently, only the computer knows the final answer to my question.
- Many
Preferred solution: Answers to my wuestions0
User's recommendation: Ask questions
"Answers to my wuestions0" It looks like you can access the internet. If you can come here to whine, go to the Airline's site and get all the answers you'll ever need. Stop being a pain.
Houston, Texas
I bought two tickets at the same time for reasons I was issued love vouchers one I can have extended the other ones got a check marked by saying that I cannot extend it why only one can be extended
LUV Voucher# (Isaiah)
(Isaiah)918247****536180
LUV Voucher # (Josephine)
918247****534946
I just need to know why one voucher can be redeemed, and the other one cannot.
User's recommendation: I have no recommendations I just need to know why one love about you can be redeemed and the other one cannot
Winchester, Virginia
Change flight
I am not "pissed" with Southwest Airlines - at all! Southwest is actually my favorite airline!
I was hurrying when I signed on to change my flight and didn't realize I wasn't contacting Southwest and, instead, was putting information into your portal until I had clicked send.
Thanks for providing the customer service number though! Have a blessed weekend!
User's recommendation: Choose Southwest!
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Verified ReviewerSWA $500 Unusable Flight Gift Card
Hello,
I purchased a $500 SWA gift card from Costco in September 2024. I tried to use it in early October, and the 4-digit pin code was illegible. I contacted both Costco and Southwest, and SWA is refusing to give me the pin code even though the card still has the original $500 balance on it and remains unused. It is unfortunate that I have been treated this way and that SWA has my $500 and I am not able to use it on a flight. I am a teacher and work very hard for my money and have chosen to use SWA for the majority of my US flights and some flights to Mexico as well. Unless this can be resolved, I will not be using SWA in the future and I will tell everyone my story and how SWA has treated me. On top of it, it has been a huge waste of my time. Can you please help me with this?
Sincerely,
Cynthia Reed
cynthia2maui@***.net
661-993-****
SWA Rapid Rewards Number: 43433****
- Refundable fares
- Poor customer service
Preferred solution: Full refund
User's recommendation: Do not recommend
What did you do, scratch the card too hard? Why anyone would buy a SW card from Costco just to save a few bucks is beyond me. If you do not fly again, I don't think you will be missed.
Replying to
Atlanta, Georgia
Flight changes
Great, great job! With the storm warning and booked flights, I was in a panic until calling customer support.
A SW representative was beyond helpful. Thank you SW!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
Flight Credit
I went online to buy my mom a ticket to accompany me to Hawaii. After I completed the purchase I realized to my horror that I didn't get her a ticket, I bought a duplicate ticket in my name.(3ME6YT) I didn't request a refund because I was cancelling and immediately buying her ticket.
When I tried to pay for her ticket I was unable to because the flight credit was in my name. I then saw that I could transfer the flight credit. I transferred the credit and bought her ticket.(3MGMXM) We cancelled the ticket I had purchased and were going to transfer the flight credit back to me since I paid for the ticket and found that it wasn't transferable. I'm not asking for a refund, I would just like the flight credit returned to my account.
I'm just trying to explain that I made a mistake buying a duplicate ticket for myself. Had I known I couldn't use the flight credit to pay for her ticket, I would've asked for a refund. Then I would've bought the ticket in her name and when we cancelled she would've been able to transfer my money back. It was a horrible oversight, but I don't see why that mistake should cost me over $700.
I realize it's policy not to allow more than one transfer, but this was just an inexperienced mistake.
I am new to Southwest and thought that if I had a credit I could use it for whatever I purchased. Thank you for your consideration.
User's recommendation: Read everything!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Blanchard, Oklahoma
Resolved: Location of confiscated item I paid to have sent back to my home
I have not been able to contact anyone at the airport who can help or is even interested in trying to help! Corporate seems to be of no help either!
Once upon a time, Southwest was a great airline for shorter hops and flights between many cities around the country. Right now, I would not recommend them at all!
User's recommendation: Find an alternative (if you can) that will fill your requirements and work with you if needed!!
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So, you were too cheap to buy an early bird for your precious daughter and just thought that they would let you through? You didn't value your child. This is your fault idiot.
Why didn't you just wait and board with her?