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Traveling on flight 6956 from MCO to STL out of gate 121. Our inbound equipment was coming from STL flight 5442 into gate 121, a turn around back to STL. Meanwhile outbound BWI flight 2086 had been delayed since 4pm. They just announced that BWI flight 2086 will now...
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1.0
I didn't like
  • Ground ops and customer service
#1274723
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Southwest Airlines - They're commuting fraud!

If you find a flight online, Southwest may increase the price of the flight in the time it takes you to enter your payment information and hit confirm. Just happened to me, a $90 increase. How is this legal?
1.0
Details
Billing Practices
Website
#1274350
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Good customer service on the back end. Thanks
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Anonymous
Mr. Brooks

Been in Baltimore Airport all day. Flying to hartfort was the worst flying experience i have ever had in 27 years... the employees for Southwest Airlines in Baltimore are the ...

#1267363
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Southwest Airlines - Left stranded part 2

Just called customer service number in Texas, not a 800 number. LMAO refunds take up to 60 (Sixty) days. Also my wait time was 38 minutes. I will wait to record the whole conversation for "Quality Assurance" and posted on the internet. I hope they do the right thing and refund the last leg, we had to rent a car drive 9 hrs so I wouldnt get fired and my kids starve.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Staff
#1264226
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We were left stranded at BWI, after flight attendents said they had us covered. " the southwest team knew we were arriving a little late and they would have us on our flight." ...but that was a lie. Once we got to the counter I noticed the suttle " I can't guarantee it...
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2.2
#1264203
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I purchased two tickets. I realized within minutes I purchased wron ticket. Went back to SW.com changed tickets. Since it was within 24 hours they said they would refund my card for the difference. Waited a week and nothing. Called them they said they wait a few more...
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Anonymous
Anonymous

The tickets are nonrefundable..even if you make a mistake or your plans change you only revive a credit.Most airlines will charge you a $200 to $300 dollar fee to make any cha...

1.4
#1262611
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Checked in for my flight from Baltimore to Lax an hour and ten minutes equally. Sat at gate for sixty five minutes and at boarding time trying to scan my ticket I was told to go to Customer service because I was not on the flight....(what?) The ticket agent printed out...
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#1261312
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South West airlines on 05/20/18 to KC MO, had taken off from the airport and then turned back around to pick up a pilot that wanted to go to KC Missouri, leaving the passengers waiting on the plane for hours. Absolutely ridiculous. The pilot should have been forced to...
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Anonymous
Anonymous

I'm sure it wasn't his choice to be on that flight but rather he needed to be on it .He was probably sent there to work a flight.Not the pilots fault he's just doing his job

3.0
I liked
  • Price
I didn't like
  • Making other passengers suffer because of poor planning by one
#1260539
Reply to reviews
I flew into DC on May 9th because my daughter was going to birth to my first granddaughter however there first was almost an hour delay then they say there bad weather in the DC area which in fact that was an outright lie checked my radar called my son-in-law what do...
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Anonymous
Anonymous

1-Just because your cute little weather app didn't show storms at your destination doesn't mean there isn't bad weather enroute or somewhere in the system delayed flight acros...

h.kitchener
h.kitchener

Airlines do not delay/cancel flights for no reason. That would be silly and not only costs them money but messes schedules up up and down the line. As for the unprofessional f...

#1259008
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Southwest Airlines - Horrible Experience

Just arrived in Newark to be told there is only one gate open...for three planes...and we are number three...terrible service...we have been sitting for at least a half hour...it's 1:42 in the am ...never again!!!
1.0
Details
Customer service
Level of Comfort
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1256918
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