
Southwest Airlines
Reviews and Complaints
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Verified Reviewer |Great airline!
I mistakenly opened this message. I have no complaints with Southwest Airlines. Please ignore any negative feedback from me You're 5 star in my opinion.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Great Airline! No complaints...
Nothing happened. I mistakenly opened this message up.
Didn't mean to infer I had an issue. Southwest has been good to me.
User's recommendation: Great airline!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheated me out of over $711.
On 9/30/24, I bought a ticket for my mom to accompany me on a trip. After purchasing the ticket, I realized I had inadvertently purchased a duplicate ticket for myself.
It was my mistake. I can't fathom how I missed entering her details. I subsequently cancelled that ticket and immediately proceeded to buy her ticket. So, I applied for a flight credit.
I then inserted her information and everything was running smoothly until the payment step. I was unable to use the flight credit to pay for her ticket because the flight credit was under my name. I discovered that the credit was transferable. As a result, we created an account for her, transferred the credit, and subsequently purchased her ticket.
On Oct 2nd, we cancelled the ticket. As the 24-hour grace period for free cancellation and a refund had expired, she received a flight credit to transfer back to me, considering that I was the one who initially paid for the ticket. However, she was unable to do this because a credit can only be transferred once. As a new user with Southwest Airlines, I was unaware that when you receive a flight credit, you can only use it for a flight in your name.
I assumed that I would have a credit to use as needed given it was my money. When we cancelled the flight and she was issued a credit, I expected that I could have it transferred back to me. I'm certain that others also missed this one-time rule. Consequently, it seems that Southwest doesn't care if they trick you out of your own money.
Primarily by issuing you a flight credit that you can't utilize as you desire, and secondly by only enabling a one-time credit transfer. I understand that it was initially my mistake for not registering the ticket in her name, but it was an honest error. Despite this, Southwest had an opportunity to rectify this when I reached out to them and when I filed a complaint. I didn't ask for a refund, I merely wanted the flight credit restored to my name.
Due to this simple mistake, I have incurred a loss of over $711. If I had purchased the first ticket in her name and she cancelled and received a flight credit, she would've been able to transfer it to me with no issues, being the one and only transfer. To people who would suggest that my mom give me $711 and she keeps the flight credit, she cannot afford that. This was precisely why I was buying her ticket initially.
There would be no detriment to Southwest if they simply returned the flight credit to me. They would still retain the $711 revenue. The evidence is clear. They can clearly discern the mistaken duplicate ticket and they apparently know how their 'rules' manipulate this error to defraud me of $711.
I will never use Southwest again. Buyer, beware!
Preferred solution: $711.40 flight credit returned to my account.
User's recommendation: Stay away!
Change flight and airport and day
I just wanted to speak with a ticketing agent about changing my flight date time and airport. Im not angry or upset. The phone did not work for me.
Need to verify flight 2146 departure time today
I was on hold for 45 mins and gave up. I wasnt pissed off was just wanting information and feel like most people probably arent pissed when they call but after 45 mins without any response .I believe anyone would have the right to be pissed off.
User's recommendation: Don’t depend on this site to be able to answers basic concerns or questions.
Personal
I was traveling from Jamaica to St Louis MO and I tried to check in. Your website only asks for PR card number and nothing from US citizens,yet it refused to allow me to check in.
I had to call customer service to be checked in.
That's unfair to me,I should be able to check in without having to call your service. Maybe next time I'll try another airline.
You also need to fly into Kingston from St Louis.
Baggage
I have never written in before. I am so sad!!!
Do you not know your clientele? We are the people who cannot afford to fly other airlines. We are ordinary people. We are willing to sacrifice our comfort to get to see our loved ones or to travel on a budget.
We are extremely loyal!!! I only fly Southwest, but with todays announcementthat will be no longer. I cant afford to pay extra for larger seats and I REALLY cant afford to pay for luggage!!! Why would you change the one thing that sets you apart?
Do you have any idea how many loyal customers you are going to lose? Free bags was important to me (and to all I know who fly Southwest). I knew my fare would always come out better with Southwest because I wasnt going to nickel and dimed with extra fees. I wouldnt even check other airlines.
Now one of two things will happen with the majority of your customers. They will either shop all the airlines for the best deal (which means to compete you will have to lower prices) or many of us (including me) will have to take fewer flights. I always felt like Southwest stood for the common person and that you cared about the customer. Now I feel like you are like every other big company.
How can you make the most money? It is a sad day for your customers!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem making reservation
The website didn't accept my credit card. I called SW, spoke with a pleasant representative, and she made my reservation over the phone.
She said the SW website was having some problems. I am not a pissed customer - I understand computers sometimes have problems.
- Sw is great
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Travel information
Im just want to know if my dad came from mexico with his passport and visa, he can fly from sacramento to Boise?
Horrible to my daughter.
We were waiting in line at the PHX airport getting ready to board and my daughter was C61. She was only 9 years old and they wanted her to wait all by herself while the rest of my family boarded.
I understand the policy however the gate agent was extremely rude and wasnt even nice about it. My daughter was crying and it was a horrible mess. The manager did nothing and could not even calm us down. I am a A-list preferred member and even have the credit card and my family was treated horribly.
If I was the only one flying with my daughter then she (9 years old) wouldve had to sit next to some stranger. My advice is only fly this airline if it your last resort, its not even affordable most times.
User's recommendation: Only fly if last resorts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTravel issues
flight was delayed 3.5 hours and dealt with dogs that were not bagged or paid for.
I paid for my dog and had him properly bagged. Another gentleman was bragging about not paying, making up a lie about his dog being a service dog and not putting him in his bag.
TSA nor SWA staff did anything.
Upon boarding I spoke with a flight attendant and she ignored the situation twice. I want a refund of my $250 pet fee for the inconvenience at minimum.
- Certain low fairs
- Fees
- Untrained staff
- Communication
Preferred solution: Full refund
User's recommendation: Don't fly SWA they don't give a *** and just take your money
Changed flights with no warning. Never contacted us.
They wrecked our Vacation. changed flights with no warning.
Never contacted us.
Don't use Southwest they left thousands of us stranded 2 years ago do to a computer glitch on Christmas. ^%%$$##@@!!)(*&^^%$#@!
User's recommendation: don't use Southwest
Need to change name
The service representative was wonderful. She helped me out with my problem and had it solved in mere minutes. It was a pleasure to speak with someone whom I could understand and understood me.
User's recommendation: I hope you all have the same wonderful experience with customer service that I did.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I paid my booking by Apple Pay but without any confirmation.
Hello Southwest Airlines, I just paid for my flight booking, but I did not receive confirmation and flight numbers.
I have pay for 3 pax flights from Los Angeles to Houston on 19th January 2025 at around 12.50pm.
And our names are: Anh Tran, Tan Ngo, Anh Ngo, respectively.
Anyway, Im waiting for your response. Thanks you so much!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund and complaint
Someone canceled my flight and I had to come up with over a hundred dollars on the spot. I'm an amputated cancer patient. I was very embarrassed and nervous, and I had no one in that entire airport to actually take the time to straighten this issue out.
- No comment
- No comment
Preferred solution: Full refund
User's recommendation: I comment
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SouthWest was drowning in debt. They had to do something to stay afloat. Would you have preferred them to fold completely?