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My father just died unexpectedly/suddenly. He was caregiver for my elderly mother who has cancer. They had tickets to fly to MD Anderson the following week for her cancer treatment. Obviously another family member would have to escort her in my fathers place. Very sad...
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Anonymous
Anonymous

That's extremely frustrating. Most airlines are willing to make exceptions when the person who had the original ticket has passed away. So sorry you had to deal with this. ...

Anonymous
Anonymous

I get it... you already had paid for two seats. Seems like they could honor those two seats at same price. That doesnt cost them or anyone else anything. Sad :(

Comment 3 comments
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1.0
Product
Southwest Airlines Customer Care
I didn't like
  • Customer service in presidential escalation group
#1066070
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Friday June 9 2017. Phoenix to Portland flight departed 10:10 am We travelled with our cat, paid the $95 fee, had the right size cat carrier, etc.. We were boarded close to last and asked to go to the back of the plane. My wife and I made it to the back with our carry...
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Anonymous
Anonymous

"We got the cat in and my wife was forced to walk back forward"Forced to walk a few meters/yards? Get out of here with that noise. How would that walk be humiliating unless yo...

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Product
Southwest Airlines Flight Attendant
#1060003
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I took my husband to Las Vegas for his 60th birthday, we wanted to stay one more night and was charges full price of $700.00 dollars. I have changed multiple flights from airlines and was charged a fee but was never full price. This is not an American business that's...
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Anonymous
Anonymous

You're kidding, right? So you decide at the last minute to stay an additional night and expect them to give you the change for free or cheap? What rock have you been living ...

Anonymous
Kathy Powers

I'd rather walk! I cannot abide disrespect and overcharges. I think that if I have to say more than 50 words it might get monotonous. Now that I'm retired, I have multiple dis...

Comment 2 comments
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Product
Southwest Airlines Flight Booking
#1056041
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Southwest Airlines Flight Attendant Review

Southwest Airlines
#997353
4.7
Details
Special treatment . Why some customers need coupon or credit card and other didn't. Racist my conclusion. I fly almost weekly. And this flight attendent is a racist.
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Southwest Airlines Customer Care Review

Southwest Airlines
#983746
3.2
Details
Very nasty and disrespectful to my mother who is in a wheelchair and myself....told me to put my bags down and assist my mother myself in a very nasty tone....I was so upset and i wouldnt want anyone to experience this with there handicapped love one....I wanted to cry
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Southwest Airlines Flight 4300 Review

Southwest Airlines
#979963
1.0
Details
Southwest is worst airline in USA, delay, delay, 15 minutes at a time for 6 hours instead of the truth...
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Southwest Airlines Flight Review

Southwest Airlines
#974596
4.2
Details
I am a frequent flyer and love SW however recently have experienced flight delays etc It's especially frustrating when you have to be somewhere abs first the flight delayed then changed to on time and then again delayed for 3 hours This seems to be happening with more and more frequently
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I WAS IN ST LOUIS AT THE AIRPORT I DID NOT KNOW MY TICKET DID NOT HAVE A BOARDING PASS. I WAS THROWN OUT OF LINE 4 TIMES. THIS IS NOT ACCEPTABLE. I WAITED A LONG TIE IN LINE TO BOARD THE PLANE ONLY TO BE THROWN OUT OF LINE. THIS WAS MAY 29TH 2017. SINCERELY CLAUDIA J,...
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Anonymous
Anonymous

Anyone this incompetent should be put on the "do not fly" list.

Anonymous
Anonymous

This is a board to posts complaints so other consumers can see them. Nothing you put here will go to Southwest and you will not get a response.

Comment 2 comments
Helpful? Yes 1 No 1
Product
Southwest Airlines Customer Care
#1055305
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Flew from Denver to Laguardia Airport in New York City. The flight out of Denver had a 1 hour 50 minute delay, and the flight out of New York was delayed 1 1/2 hours. Blue skies! Ridiculous, frustrating, unnecessary!!
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Anonymous
Kathy Powers

I'd rather walk! I cannot abide disrespect and overcharges. I think that if I have to say more than 50 words it might get monotonous. Now that I'm retired, I have multiple dis...

Comment 2 comments
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2.8
Product
Southwest Airlines Flight
#1054146
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Southwest Airlines Most Helpful Reviews

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I wish to relate a most disturbing incident regarding SOURTWEST I recently experienced. On May 12 my wife and I flew flight 791 Philadelphia to Denver. Let me begin by relating I am 83 years old with acute hearing so I stuff tissue in my ears. On this flight the...
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Anonymous
anniemouse

What is SOURTWEST? Is that some sort of gummy candy?!

Comment 4 comments
Helpful? Yes 1 No 0
Product
Southwest Airlines Flight Attendant
#1050900
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Taking a flight from midway chicago b9. While the plane holds 150+ passengers, there is seating for about 30 at the gate. We aren't all young and functional enough to stand for an hour waiting on a flight. While the new chairs look nice, they take up too big of a...
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Anonymous
Kathy Powers

People are not cattle! I'd rather walk! I cannot abide disrespect and overcharges. I think that if I have to say more than 50 words it might get monotonous. Now that I'm retir...

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#1047086
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Took a flight out of Indianpoilis April 30th I believe it was a early flight around 7:00 am to Las Vegas, as soon as I was seated I could tell just by observing the flight attendants it wasnt going to be pleasant and I was right. All three attendants seemed to have a...
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Anonymous
Anonymous

"not one snack was ever offered."What is it with people like you and the need for a snack and ba ba of wa wa? My 6 year old can go 3 1/2 hours without a "snack."

Anonymous
Anonymous

Flying today is nothing like it was prior to 9-11. Imagine getting on a plane every day and thinking it could be the last time you did. Not excusing their behaviour, however...

Comment 3 comments
Helpful? Yes 1 No 1
Product
Southwest Airlines Flight Attendant
#1042813
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I am a contracted employee for Southwest for NAS at kci airport in Kansas City, MO. I clean the gates that belong to Southwest as well as bathrooms. KCI doesnt have enough bathrooms for southwest customers. Today i was cursed out and had women jump in my face because I...
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#1035977
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Two of us traveling Seattle (SEA) to San Diego (SAN). We go hung up on the freeway to SEA so I called SWA about 30 minutes prior to flight time to advise that we would not make the flight... it's called a "courtesy" and was informed that I could re-book for around $100...
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Anonymous
Anonymous

Take responsibility for your actions.

Anonymous
anonymous

Be on time, keep the terms of the contract, then there will be no problems. You brought this on yourself by not allowing enough time to get to the airport. (I assume like all...

Comment 2 comments
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1.5
Product
Southwest Airlines Customer Care
#1023317
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