My father just died unexpectedly/suddenly. He was caregiver for my elderly mother who has cancer. They had tickets to fly to MD Anderson the following week for her cancer treatment. Obviously another family member would have to escort her in my fathers place. Very sad...Read more
I didn't like
- Customer service in presidential escalation group
Friday June 9 2017. Phoenix to Portland flight departed 10:10 am We travelled with our cat, paid the $95 fee, had the right size cat carrier, etc.. We were boarded close to last and asked to go to the back of the plane. My wife and I made it to the back with our carry...Read more
I took my husband to Las Vegas for his 60th birthday, we wanted to stay one more night and was charges full price of $700.00 dollars. I have changed multiple flights from airlines and was charged a fee but was never full price. This is not an American business that's...Read more
Southwest Airlines Flight Attendant Review
Special treatment . Why some customers need coupon or credit card and other didn't. Racist my conclusion. I fly almost weekly. And this flight attendent is a racist.
Southwest Airlines Customer Care Review
Very nasty and disrespectful to my mother who is in a wheelchair and myself....told me to put my bags down and assist my mother myself in a very nasty tone....I was so upset and i wouldnt want anyone to experience this with there handicapped love one....I wanted to cry
Southwest Airlines Flight 4300 Review
Southwest is worst airline in USA, delay, delay, 15 minutes at a time for 6 hours instead of the truth...
Southwest Airlines Flight Review
I am a frequent flyer and love SW however recently have experienced flight delays etc It's especially frustrating when you have to be somewhere abs first the flight delayed then changed to on time and then again delayed for 3 hours This seems to be happening with more and more frequently
I WAS IN ST LOUIS AT THE AIRPORT I DID NOT KNOW MY TICKET DID NOT HAVE A BOARDING PASS. I WAS THROWN OUT OF LINE 4 TIMES. THIS IS NOT ACCEPTABLE. I WAITED A LONG TIE IN LINE TO BOARD THE PLANE ONLY TO BE THROWN OUT OF LINE. THIS WAS MAY 29TH 2017. SINCERELY CLAUDIA J,...Read more
Flew from Denver to Laguardia Airport in New York City. The flight out of Denver had a 1 hour 50 minute delay, and the flight out of New York was delayed 1 1/2 hours. Blue skies! Ridiculous, frustrating, unnecessary!!Read more
I wish to relate a most disturbing incident regarding SOURTWEST I recently experienced. On May 12 my wife and I flew flight 791 Philadelphia to Denver. Let me begin by relating I am 83 years old with acute hearing so I stuff tissue in my ears. On this flight the...Read more
Taking a flight from midway chicago b9. While the plane holds 150+ passengers, there is seating for about 30 at the gate. We aren't all young and functional enough to stand for an hour waiting on a flight. While the new chairs look nice, they take up too big of a...Read more
Took a flight out of Indianpoilis April 30th I believe it was a early flight around 7:00 am to Las Vegas, as soon as I was seated I could tell just by observing the flight attendants it wasnt going to be pleasant and I was right. All three attendants seemed to have a...Read more
I am a contracted employee for Southwest for NAS at kci airport in Kansas City, MO. I clean the gates that belong to Southwest as well as bathrooms. KCI doesnt have enough bathrooms for southwest customers. Today i was cursed out and had women jump in my face because I...Read more
Two of us traveling Seattle (SEA) to San Diego (SAN). We go hung up on the freeway to SEA so I called SWA about 30 minutes prior to flight time to advise that we would not make the flight... it's called a "courtesy" and was informed that I could re-book for around $100...Read more
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