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Southwest Airlines lost not 1 but 2 of our checked bags out of 4 (my bag and my mother- in- law's bag) with 4 paid passengers with a checked bag for each passenger. I recently flew to CA in Oct to attend my brother's wedding. I checked in at the Oakland Airport 4-5...
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1.0
#1149432
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After making a roundtrip reservation in October for my daughter to return to Seattle in December, she wanted to return earlier than on her rountrip ticket. So, I called SWA and spoke to one of their representatives and I made a purchase of an additional one-way ticket....
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Anonymous
Anonymous

You did agree to the terms.it clearly says if you fail to cancel 10 min prior all trips on the reservation will be canceled and forfeited.

Anonymous
Anonymous

All of this could have been avoided if you had followed the rules and cancelled on time. I don't feel sorry for you in the least.

#1146808
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Family emergency forced me to miss outgoing flight. SW automatically cancelled return flight and refused refund!!!!! Customer service with them is a joke! I wasn't even scheduled for return flight and lost entire fare. I have routinely traveled with them on business...
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Anonymous
Anonymous

I fly SW all the time. This is clearly stated when you purchase a ticket. Miss your outbound, they cancel the inbound unless you advise not to. They want to sell that seat ...

Anonymous
Anonymous

"W automatically cancelled return flight and refused refund!!!!!"How did they automatically cancel a flight because of a family emergency? Were the scanning the air waves and ...

1.0
#1142084
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Southwest Airlines - Total Incompetance on flight # 5 from Midway to Denver.

Southwest Airlines
#1151135
Boarding agents couldn’t figure out how to match boarded passengers with ticked confirmations. Then 1/2 dozen SW staff stood around looking very dazed and very confused. Meanwhile.... we are 40 minutes past takeoff without a solution in sight. SW agents and flight attendants keep looking at us and walking around aimlessly .... hope we get home tonight.....
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Southwest Airlines - Poor Customers Service

Southwest Airlines
#1046308
2.4
Details
I called to add early bird check in to my tickets, the agent said they were added to both tickets and they were not. Glad i caught it since now i have to check in with the other ticket. But when i called to get this resolved they told me there was nothing they could do and a supervisor hung up on me.
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Southwest Airlines - Always over booking and flights delayed

Southwest Airlines
#1043580
1.0
Details
I'm tired of southwest always over booking and causing so many delays we where suppose to leave at 6:50 and its 7:28 and were still here in san Diego it's always about the money with them and not customers service will no longer fly southwest like they say you get what you pay for bull sh*t
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Southwest Airlines Flight Review

Southwest Airlines
#1031528
LATE, LATE, LATE!!!!!!!! Very frustrating, bought round trip, both ways were late!
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A Southwest employee broke my anonymity by checking the flight manifest and divulging my travel schedule with my close family members. I'll never fly Southwest again - especially knowing that nothing is confidential! My family did not need to know I was flying, when I...
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Anonymous
Anonymous

Please ask your doctor for another .25mg of whatever you're taking. That should take the edge off that paranoia. I'm sure you family calling the airline was probably for the g...

#1138481
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I have a credit with SWest for $214.50 since 8/16/2017. While I was overseas visiting my elderly and sick parent on 11/7/2017 I went online using an Apple phone to book a new reservation. I only understood that my refund would be applied to a trip that my family was...
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Anonymous
I loath Southwest

Even Val Plath of Santa Fe New Mexico who worked for the Glenna Goodacre Gallery on Canyon Rd. fell for the scam of the ticket credits. She is a former Texan who complains lik...

Anonymous
James R Wilkins

I do not like SouthWest policy of Residual Travel when you cancel a flight. Many travelers make mistakes when booking and SouthWest takes advantage of those mistakes by lockin...

1.5
I liked
  • Southwest as the first airline for travel
I didn't like
  • Unwilling to work with customer
  • Customer service in presidential escalation group
#1133095
Reply to reviews
I purchased a ticket on SWA within the two year time frame in order to preserve my frequent flyer points. SWA cancelled my flight due to Hurricane IRMA. The e mail said I could get a refund for the trip. I rescheduled my trip to the next time my work schedule allowed...
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Anonymous
Anonymous

"The e mail said I could get a refund for the trip."Then why didn't you just take the refund and be done with it?

2.0
I didn't like
  • Unwilling to work with customer
  • Unwilling to reinstate points
#1129051
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Flight from CMH to MDW 1 hour delay, arrived after boarding for my connection was done as a result. We finally made it to MCI, 2 days later, and already done with SW in the future. Our flight from MCI to MDW got cancelled without warning, cause, or notification. As a...
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Anonymous
Anonymous

I have flown every airline, and these guys are the best.

#1126746
Reply to reviews
I was in an accident on my way to the airport on Oct. 24th and when I realized that I would not make my flight I asked George Hamilton to call and let Southwest know and to get another reservation. I was charged more than $200. for the change. and to add insult to...
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Anonymous
Anonymous

"I am 80 years old and on a set income."Way to try and flash the "age" card.I'm not 80 but like everyone else, I'm on a set income as well and now that I roll the dice when I ...

2.5
I liked
  • Low price
  • Friendly staff
I didn't like
  • No refund on priority board fees
  • Policy regarding canceling flights
#1125224
Reply to reviews
I have just finished for over 1hr trying to solve my situation. I have Flt 1742 confirmation# k29tfn and return flt 1028 confirm#k2mu9l. I have been scheduled for back surgery and it conflicts with my Flights. I called to check on cancelling my flight and postponing it...
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Anonymous
Anonymous

"Lack of consideration for my situation"I'm with you. When you clicked that button saying you understood the terms of service and they would take your situation in considerati...

3.0
I didn't like
  • Lack of consideration for my situation
#1114678
Reply to reviews
I booked a flight to Atlanta and a Hotel for a three day business trip. The business matter concluded one day early. The flight was easily changed but I was charges for the entire three day hotel stay even though I checked out the morning of the second day. Southwest...
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Anonymous
Anonymous

You obviously didn't confirm the cancellation policies before booking. Simple as that.

3.1
I liked
  • Flight portion of my reservation
I didn't like
  • Hotel reservation through southwest via booking dot com
#1113475
Reply to reviews