Southwest Airlines
Reviews and Complaints

My $5000 Louis Vuitton bag was taken from me and sent in the luggage hold. I was not allowed to bring in my bag that I've taken as an on-board hand-held many times in the past.

I've seen larger and less expensive bags allowed as carry-on. I'm pissed and upset by the inconsistent treatment and destruction of my property.

When checking my bag at RDU airport on June 3, I was supposed to get one free checked bag, which is what I had. It weighed 55 pounds.

I was charged $150.00 for being 5 pounds over.

That sounds outrageous. May I get a partial refund of that huge fee?

AngYou canceled my flight on my way to the airport to board. Put myself & family on a flight to the other side of the country.

You wont give me A boarding status like I originally had. You put us in C.

I talked to two different employees & was told to call customer service. I tried 4 times to call them & its a 3 hour wait to speak with someone!

During the payment process, the system asks for a confirmation number, but I can't pay for the flight and apply the credit.

Why is there a fee for luggage after all these years a person may not be able to pay for luggage this is ridiculous we pay a lot of money to travel already.

I need help using the points and money I have left. I am looking for a 3 day cruise ooit of new Orleans for 2 adults, all inclusive and want to apply what I have and know how to use and apply this.

Please have someone that is capable of understanding and helping me with these issues as it's wasteful sitting there.

I wouldn't need the air travel but want to capitalize on your excellent travel experiences, destinations and vacation options. Contact me via email or 601-941-****

My wife flies on Southwest frequently. About 1 month age she applied for a southwest credit card. Shes not heard a thing about if she got it or not

The service was excellent professional, friendly professional, courteous the representative made me feel good and welcome. I appreciate all your help.

My husband boughs ticket to see out daughter graduate military bootcamp on April 17. Then he had to change his flight but three only offfeted him a crediti and a e would like to see if three is any way we can use the credit under William sister to out military daughter Kayla rose montalbano. She is active duty

Military

My flight got cancelled and rescheduled for 2 days later. I had to put $500 towards a new airline and I want a refund. Southwest should have offered to waitlist me on another flight, or offer me means to get to my destination the day of.

Couldnt get anyone to answer . Automation , could not answer my question.

Lack of response, not good service . Poor relations

The person who made my reservation didn't give my complete email address. My ticket didn't come to me.

It went to the person who made the reservation for me. I just wanted to give them my email address so they could send the ticket to me.

Zipper ruined on soft-sided suitcase and had paperwork falling out. Hook both zippers together using a clip that is easily removed.

Person that made my reservation didnt give my correct email-my ticket did not come to me. Just trying to get that corrected before my date of departure.

If someone could contact me or just correct and forward ticket to my email-maryjuliaj85@***.com-res#3ZDKM2 All information is on my account I just didnt get the ticket.

CAN SOMEONE JUST SEND TICK TO MY EMAIL. Thank you