Skip to content
Write review For Business
  • Login

Contact Southwest Airlines Customer Service

How to Reach a Person at Southwest Airlines

Verified Contact Information

Toll-Free Number:

  • 1-800-435-9792
    United States
Call Now
Send Message

Customer Service:

  • 1-855-234-4654
    After Your Trip
  • 1-888-202-1024
    Baggage
  • 1-855-202-3403
    Bahamas
  • 1-855-202-3402
    Bahamas (en Español)
  • 1-800-751-9039
    Dominican Republic
  • 1-800-826-6667
    Estados Unidos (en Español)
  • 1-888-792-8747
    Flight Information
  • 1-844-670-7990
    Gran Caimán (en Español)
  • 1-844-670-7914
    Grand Cayman
  • 1-800-433-5368
    Group Travel
  • 1-800-425-8089
    Jamaica (en Español)
  • 1-866-289-9673
    Property Left at TSA Check
  • 1-800-751-9038
    República Dominicana (en español)
  • 1-800-243-8372
    Southwest Vacations Customer Care Center
  • 1-888-479-2249
    SWABIZ
  • 1-800-533-1305
    Teletypewriter (TTY)

Cargo:

  • 1-800-533-1222
    Domestic

Media:

  • 1-214-792-4847 ext 1

Sales/ Reservations:

  • 1-888-850-3958
    Existing Hotel Reservations
  • 1-800-445-5764

Business Sales:

southwestbusiness@wnco.com

Legal:

southwest.privacy@wnco.com
Privacy Inquiries

Media:

swamedia@wnco.com
securityawareness@wnco.com
Security
suspicious@wnco.com

Southwest Airlines Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Southwest Airlines Phone Number
1 (800) 435-9792
Average Hold Time
00:04:05
Average Calls duration
7 minutes
Most Popular Southwest Airlines Email Address
southwestbusiness@wnco.com
Southwest Airlines Live Agent Availability
29% of callers successfully reach a real person
Issue Resolution Rate
Low (22% reported full resolution)
View full overview

How To Contact Southwest Airlines?

Most Popular Number:

(800) 435-9792
United States
Total calls: 5 528 Issues resolved: 388 Last call: Jun 9, 2026

Southwest Airlines' customer service working hours vary depending on the specific department and method of contact. However, their customer service phone line is available 24/7 for customers within the United States.

To contact Southwest Airlines customer service via chat, you can visit their website and click on the "Contact Us" button at the bottom of the page. From there, you can select the "Chat with Us" option to start a chat session with a representative.

To speak with a Southwest Airlines representative, you can call their customer service number at 1-800-435-9792. This number is available 24 hours a day, seven days a week.

PissedConsumer Club

Contact Information

Southwest Airlines Website:

Southwest Airlines Help Center:

Corporate Office Address:

Southwest Airlines Co.
P.O. Box 36647-1CR
Dallas, Texas 75235
United States

Other Info (opening hours):

Cargo Mailing Address:

Southwest Airlines Co. Cargo Management Group

2195 Research Row

Dallas, TX 75235

More contact details

Fax:

1 (469) 603-6875

Summary of Southwest Airlines Customer Service Calls

6.1K TOTAL
CALLS
07:01 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Southwest Airlines?

Request for Information Question:

  • “Information”
  • “Trying to find out if Southwest can print my ticket the morning of my flight I have no way to print it”
  • “About my reservation”

Return/ Replace Question:

  • “Change flight”
  • “To change my Reservation”
  • “Change time on teservation”

Product/ Service Question:

  • “Trying to book a flight online - your website has a bug and does not allow completion”
  • “Difficulty buying fights”
  • “Buy tickets”

Activation/ Cancellation Question:

  • “Cancelation”
  • “Cancel reservation erroneously charged ***.credit card”
  • “Cancel up coming trip”

Payments and Charges Question:

  • “Senior discount”
  • “Need receipt”
  • “Reimbursement”

Account Question:

  • “Can not log in”
  • “Rewards problem”
  • “Can’t sign into account!”

Shipping and Delivery Question:

  • “I booked a flight for 3 ppl yesterday and never received a confirmation number. I was told my Itinerary would be sent to my email. Still haven’t received anything!”
  • “Delayed flight”
  • “I am on wn37 my flight has been delayed six times; I was supposed to depart for Houston at 2:40 this afternoon the latest guesstimate is now 9:14”

Refund Question:

  • “Refund on trip”
  • “Refund”
  • “Received email saying seats were refunded”

Cards Question:

  • “Stolen card”
  • “Gift card”
  • “Someone has used my card without my concent”

Staff Question:

  • “Customer service”
  • “Service dogs”
  • “Service dog”

Website/ Application Question:

  • “Application for SW credit card interrupted”
  • “Website won't take password”
  • “Online app reset”

Employment Question:

  • “Need tax w2s”
  • “Trying to apply for a job at midway”
  • “Jobs And pay”

Other Question:

  • “Booked a flight on accident”
  • “Me cobraron doble mi pasaje”
  • “Book flights”

Compare Southwest Airlines Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Frontier Airlines
Frontier Airlines Customer Service
stars-rating-fill
3.2 out of 5
American Airlines
American Airlines Customer Service
stars-rating-fill
4.3 out of 5
Delta Airlines
Delta Airlines Customer Service
stars-rating-fill
4.3 out of 5

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Southwest Airlines? What happened? What can we help you with?
Submit review Don't show this popup
Southwest Airlines
Reviews Contacts Community