Contact Southwest Airlines Customer Service
Southwest Airlines Phone Numbers and Emails
Toll-Free Number:
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(800) 435-9792United States
Customer Service:
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(855) 234-4654After Your Trip
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(888) 202-1024Baggage
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(855) 202-3403Bahamas
Southwest Airlines Emails:
How To Contact Southwest Airlines?
Most Popular Number:
| Total calls: 4 260 | Issues resolved: 248 | Last call: Mar 15, 2025 |
Southwest Airlines Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Southwest Airlines Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Southwest Airlines is 8004359792. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 82% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Saturday. The average call time is 10 minutes.
Be prepared for the call as Southwest Airlines may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Southwest Airlines Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Southwest Airlines is 8004359792. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 82% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Saturday. The average call time is 10 minutes.
Be prepared for the call as Southwest Airlines may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Southwest Airlines mainly because of request for information, return/ replace and product/ service.
19% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Southwest Airlines is southwestbusiness@wnco.com. 73% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Southwest Airlines Website:
Southwest Airlines Help Center:
Corporate Office Address:
Other Info (opening hours):
Cargo Mailing Address:
Southwest Airlines Co. Cargo Management Group
2195 Research Row
Dallas, TX 75235
Fax:
Southwest Airlines Customer Service Reviews
I did not speak to an agent as I discovered what I needed on your web site and completed my flight arrangements.
This took place at LaGuardia Airport baggage area, my husband placed his luggage on the counter and needed to place his tag, he was handing it to the lady customer service and it fell and she rolled her eyes!! Like saying really!
Her facial expression of no patience and I saw it clear as day!! and she knows I saw her. It was Friday afternoon about 4:00 pm or so. She was a female black lady.
If you don't like your job and people, don't work in customer service!!!
I don't understand, how hard is it to be nice? I rate this as a 2 star but gave a 4 star because I like SW airlines and never had an issue, yes there have may have been a time or two we seen a bit of the attitude and baggage ck in and its been females but, this time it bothered me.
How Good is Southwest Airlines's Customer Service?
Summary of Southwest Airlines Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Southwest Airlines?
Request for Information Question:
- “Discuss flight changes”
- “I need Help booking a flight with my credits”
- “Flight confirmation”
Return/ Replace Question:
- “Change flights”
- “Need to change my last name”
- “Change reservation”
Product/ Service Question:
- “Wish to purchase a ticket”
- “Trying to make a reservation and it’s telling me my rewards number doesn’t match”
- “Expiration of RR”
Activation/ Cancellation Question:
- “To cancel our flight.”
- “Cancellation”
- “Cancel flight”
Account Question:
- “Rapid reward questions”
- “Rewards”
- “Am I an AList Zmember”
Payments and Charges Question:
- “Credit”
- “Travel credit”
- “Lost credit,card”
Shipping and Delivery Question:
- “Baggage size”
- “Booked flight ticket not received”
- “Location of confiscated item I paid to have sent back to my home”
Refund Question:
- “Possible refund”
- “Refund and complaint”
- “Refund”
Cards Question:
- “Someone has used my card without my concent”
- “My card won’t go through even though I contacted them and they said that it was good to go”
- “I booked a flight to Nashville, Tennessee, but use the wrong credit card. I would like to cancel that credit card and charge my city AT&T universal card.”
Staff Question:
- “Upgrade service”
- “Rude customer service person and could care less about our situation”
- “Was having trouble on line so I called great service”
Website/ Application Question:
- “App login info”
- “Website won’t open in Mexico. We need to check into our flight and make a new reservation.”
- “Cant check in for flight on app or onlinr”
Employment Question:
- “Need tax w2s”
- “Trying to apply for a job at midway”
- “Jobs And pay”
Other Question:
- “Book flight”
- “Book a flight”
- “Redeem vouchers”
Compare Southwest Airlines Customer Service To
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