Southwest Airlines Phone Numbers and Emails

Toll-Free Number:

  • (800) 435-9792
    United States

Customer Service:

  • (855) 234-4654
    After Your Trip
  • (855) 202-3403
    Bahamas
  • (855) 202-3402
    Bahamas (en español)
  • (800) 751-9039
    Dominican Republic
  • (800) 826-6667
    Estados Unidos (en español)
  • (844) 670-7990
    Gran Caimán (en español)
  • (844) 670-7914
    Grand Cayman
  • (800) 425-8130
    Jamaica
  • (800) 425-8089
    Jamaica (en español)
  • (800) 445-5764
    Rapid Rewards
  • (800) 751-9038
    República Dominicana (en español)
  • (800) 533-1305
    Teletypewriter (TTY)
  • +5010 800 247 5463
    Belice (en español)
  • +5010 800 007 8684
    Belize
  • +506 800 012 1916
    Costa Rica
  • +506 800 012 1917
    Costa Rica (en español)
  • +52 800 083 1179
    Mexico
  • +52 800 083 1178
    México (en español)

Articles Left At Tsa Checkpoint:

  • (866) 289-9673

Automated Flight Information:

  • (888) 792-8747

Baggage Inquiries:

  • (888) 202-1024
    If your checked bag is lost or delayed

Cargo:

  • (800) 533-1222
    Domestic
  • (888) 922-9525
    For the transportation of human remains (Domestic).
  • (214) 792-1333
    For the transportation of human remains (International).
  • (214) 792-4881
    International

Existing Hotel Reservations:

  • (866) 938-1297
    en Español
  • (888) 850-3958

Public Relations & Media Relations:

  • (214) 792-4847

Southwest Vacations:

  • (800) 243-8372

Swabiz:

  • (888) 479-2249
    For Business

Southwest Airlines Emails:

General B2B Inquiries
Legal
Privacy Inquiries
Media
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Southwest Airlines Contact Information

Southwest Airlines Website:

Southwest Airlines Help Center:

Corporate Office Address:

Southwest Airlines
P.O. Box 36647-1CR
Dallas, Texas 75235
United States

Other Info (opening hours):

Cargo Mailing Address:

Southwest Airlines Co. Cargo Management Group

2195 Research Row

Dallas, TX 75235

Fax:

1 (469) 603-6875

Southwest Airlines Customer Service Reviews

1.6 / 5
Poor
Deborah B Rms
Horrible customer service Greedy Airline
1.0

I bought three tickets for myself and two others. The system put one persons ticket on another flight. This person has never flown before. I explained this to Southwest customer service, and they...

Pissedconsumer4176687
Horrible customer service Greedy Airline

IFI bought three tickets for myself and two others. The system put one persons ticket on another flight. This person has never flown before. I explained this to Southwest customer service, and th...

Summary of Southwest Airlines Customer Service Calls

1.6K TOTAL
CALLS
11:53 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Southwest Airlines Customer Service?

Request for Information Question:

  • “Need assistance with boarding/changing planes”
  • “Need to find out flight cost Louieville Kentucky to Eugene Oregon”
  • “Lost confirmation number for Mike Hicken”

Activation/ Cancellation Question:

  • “Cancel pet reservation”
  • “Flight cancelled”
  • “Cancelation”

Product/ Service Question:

  • “To book a flight”
  • “Trying to book tickets with credit”
  • “Book tickets that combines reward points and credit card”

Return/ Replace Question:

  • “Change flight”
  • “Where's my return flight tickets?”
  • “Wrong return date”

Refund Question:

  • “For a refund on my two tickets”
  • “Refund”
  • “I would like to get a refund on my airline reservation.”

Account Question:

  • “Need to reset my password”
  • “Possible fraudulent use of my rapid rewards account”
  • “Can't get my points on my account”

Cards Question:

  • “Sign up for a card”
  • “To purchase ticket with southwest readycard visa”
  • “Credit card fraud”

Payments and Charges Question:

  • “Was charged for upgrade on flight but rsw closed down that day”
  • “Use discount”
  • “Charged for a flight already paid for”

Staff Question:

  • “Need service”
  • “Customer service”
  • “Handicap services”

Shipping and Delivery Question:

  • “I never received my itinery I just made reservations about an hour ago she said I would get me confermation no. In a ffew minutes”
  • “Did not receive confirmation email”
  • “Didn't get an email or confirmation number after I purchased my ticket”

Employment Question:

  • “Jobs And pay”
  • “Trying to apply for a job at midway”
  • “Employment”

Website/ Application Question:

  • “Website page not working”

Other Question:

  • “Refurnd”
  • “Trouble with booking a flight”
  • “Rapid rewards”

About

Southwest Airlines Terms of Service
To read more: https://www.southwest.com/html/about-southwest/terms-and-conditions/index.html
Southwest Airlines Privacy Policy
To read more: https://www.southwest.com/html/about-southwest/terms-and-conditions/privacy-policy-pol.html
Southwest Airlines FAQ
To read more: https://www.southwest.com/html/customer-service/faqs.html
Southwest Airlines Pros and Cons

Pros: Baggage policy, Bags fly free, Low price, Flight destinations, Friendly staff

Cons: Poor customer service, Unprofessional employees, Money for value, Unwilling to work with customer, Rude flight attendant

Related Companies

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Summary

More than 36 years ago, Rollin King and Herb Kelleher started Southwest Airline. What began as a small Texas airline has grown to become one of the largest airlines in America. At the present time, Southwest Airlines flies over 104 million passengers a year to 64 great cities all across the country. Currently, Southwest Airline operates more than 500 aircrafts, including the "Shamu aircraft", "Lone Star One","Arizona One, "California One", "Silver One", to name just a few. Among other services, the company also offers optional services and products include hotels, vacation packages and cruises, cars; event tickets; travel insurance; discounted airport parking; onboard beverages and snacks; checked baggage and the like.

Southwest Airlines reviews and complaints

Southwest Airlines is ranked 22 out of 274 in Airlines and Air Transport category

Area Served

USA, UK

Payment Methods

VISAMasterCardAmerican Express

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