Contact Southwest Airlines Customer Service
Southwest Airlines Phone Numbers and Emails
Toll-Free Number:
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(800) 435-9792United States
Customer Service:
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(855) 234-4654After Your Trip
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(888) 202-1024Baggage
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(855) 202-3403Bahamas
Southwest Airlines Emails:
Southwest Airlines Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Southwest Airlines Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Southwest Airlines is 8004359792. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 82% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Saturday. The average call time is 8 minutes.
Be prepared for the call as Southwest Airlines may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Southwest Airlines Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Southwest Airlines is 8004359792. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 82% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Saturday. The average call time is 8 minutes.
Be prepared for the call as Southwest Airlines may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
People call Southwest Airlines mainly because of request for information, return/ replace and product/ service.
20% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Southwest Airlines is southwestbusiness@wnco.com. 74% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
How To Contact Southwest Airlines?
Most Popular Number:
| Total calls: 4 748 | Issues resolved: 305 | Last call: Jan 15, 2026 |
Contact Information
Southwest Airlines Website:
Southwest Airlines Help Center:
Corporate Office Address:
Other Info (opening hours):
Cargo Mailing Address:
Southwest Airlines Co. Cargo Management Group
2195 Research Row
Dallas, TX 75235
Fax:
Southwest Airlines Customer Service Reviews
Rep had a hard time hearing me because it only let me use speaker phone. Please add options.
I have nothing else to share. Otherwise it was fine.
Assisted with charge that was not correct and helped book a flight using dollar credit
The survey is asking too much of a customer and not letting one provide feedback that they fill is applicable
Great customer service and smooth ride both ways...really enjoyed the no assigned seating!! I'm sorry I did not try them sooner!!
Flight and war was delayed more than four hours Others on the same flight received $100 credit by way of email. I never received anything, and its their policy to compensate for delays not weather related when it comes to delays. They have no customer service Therefore I wont be using this airline anymore Delta Airlines here I come.
How Good is Southwest Airlines's Customer Service?
Summary of Southwest Airlines Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Southwest Airlines?
Request for Information Question:
- “Information on disability options for my flight”
- “Flight information”
- “Assistance required”
Return/ Replace Question:
- “Change reservation”
- “Change reservations and transfer points”
- “Change flight”
Product/ Service Question:
- “Rebooking problems”
- “Recent purchase”
- “Error on bill”
Activation/ Cancellation Question:
- “Cancelled flight”
- “Cancel flight”
- “Cancel my flight per FAA Flight Reduction”
Payments and Charges Question:
- “My credit card was charged but my account is not showing a reservation”
- “Credit”
- “Will not accept charge card for reservation”
Account Question:
- “Locked out of my account even with correct info”
- “To combine myself with accounts, I think I have too many”
- “Account”
Shipping and Delivery Question:
- “I’m bringing surfboards to hawaii is that possible and the cost for oversize?”
- “Flight 745 delayed”
- “Points not received”
Refund Question:
- “Refund of business select”
- “I want a refund”
- “Refund”
Cards Question:
- “Stolen card”
- “Gift card”
- “Someone has used my card without my concent”
Staff Question:
- “Customer service”
- “Poor service”
- Wheelchair service
Website/ Application Question:
- “App login info”
- “Website won’t open in Mexico. We need to check into our flight and make a new reservation.”
- “Cant check in for flight on app or onlinr”
Employment Question:
- “Need tax w2s”
- “Trying to apply for a job at midway”
- “Jobs And pay”
Other Question:
- “Missing flight”
- “TSA precheck issue”
- “Flight”
Compare Southwest Airlines Customer Service To
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