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Contact Southwest Airlines Customer Service

How to Reach a Person at Southwest Airlines

Verified Contact Information

Toll-Free Number:

  • 1-800-435-9792
    United States
Call Now
Send Message

Customer Service:

  • 1-855-234-4654
    After Your Trip
  • 1-888-202-1024
    Baggage
  • 1-855-202-3403
    Bahamas
  • 1-855-202-3402
    Bahamas (en Español)
  • 1-800-751-9039
    Dominican Republic
  • 1-800-826-6667
    Estados Unidos (en Español)
  • 1-888-792-8747
    Flight Information
  • 1-844-670-7990
    Gran Caimán (en Español)
  • 1-844-670-7914
    Grand Cayman
  • 1-800-433-5368
    Group Travel
  • 1-800-425-8089
    Jamaica (en Español)
  • 1-866-289-9673
    Property Left at TSA Check
  • 1-800-751-9038
    República Dominicana (en español)
  • 1-800-243-8372
    Southwest Vacations Customer Care Center
  • 1-888-479-2249
    SWABIZ
  • 1-800-533-1305
    Teletypewriter (TTY)

Cargo:

  • 1-800-533-1222
    Domestic

Media:

  • 1-214-792-4847 ext 1

Sales/ Reservations:

  • 1-888-850-3958
    Existing Hotel Reservations
  • 1-800-445-5764

Business Sales:

southwestbusiness@wnco.com

Legal:

southwest.privacy@wnco.com
Privacy Inquiries

Media:

swamedia@wnco.com
securityawareness@wnco.com
Security
suspicious@wnco.com

Southwest Airlines Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Southwest Airlines Phone Number
1 (800) 435-9792
Average Hold Time
00:05:09
Average Calls duration
6 minutes
Most Popular Southwest Airlines Email Address
southwestbusiness@wnco.com
Southwest Airlines Live Agent Availability
27% of callers successfully reach a real person
Issue Resolution Rate
Low (23% reported full resolution)
View full overview

How To Contact Southwest Airlines?

Southwest Airlines' customer service working hours vary depending on the specific department and method of contact. However, their customer service phone line is available 24/7 for customers within the United States.

To contact Southwest Airlines customer service via chat, you can visit their website and click on the "Contact Us" button at the bottom of the page. From there, you can select the "Chat with Us" option to start a chat session with a representative.

To speak with a Southwest Airlines representative, you can call their customer service number at 1-800-435-9792. This number is available 24 hours a day, seven days a week.

PissedConsumer Club

Contact Information

Southwest Airlines Website:

Southwest Airlines Help Center:

Corporate Office Address:

Southwest Airlines Co.
P.O. Box 36647-1CR
Dallas, Texas 75235
United States

Other Info (opening hours):

Cargo Mailing Address:

Southwest Airlines Co. Cargo Management Group

2195 Research Row

Dallas, TX 75235

More contact details

Fax:

1 (469) 603-6875

How Customers Rate Southwest Airlines Support?

4.6 / 5
Good

Based on 7.1K calls to Southwest Airlines customer support through PissedConsumer.com and 70 survey responses.

Total Calls
7.1K
Avg Call Duration
06:26
Issues Resolved
23%

Why Customers Call Southwest Airlines?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 37%
  • Request for Information 20%
  • Return/ Replace 12%
  • Product/ Service 7%
  • Activation/ Cancellation 7%
  • Payments and Charges 6%
  • Account 4%
  • Shipping and Delivery 2%
  • Refund 2%
  • Cards <1%
  • Staff <1%
  • Website/ Application <1%
  • Employment <1%

Customer Inquiries & Issues

37%
  • "Family emergency"
  • "Flight from Houston Texas to Columbus ohio"
  • "Flights"

Request for Information

20%
  • "Question about checking in"
  • "Need confirmation number"
  • "I want to see how much it would cost for one of 4 passengers to stay in NY a fewmore days?"

Return/ Replace

12%
  • "Change credit card on file"
  • "Filght change"
  • "Flight change"

Product/ Service

7%
  • "Book tickets"
  • "Complaint"
  • "Upset about service"

Activation/ Cancellation

7%
  • "Cancel reservation"
  • "Cancel"
  • "Reservation cancellation"

Payments and Charges

6%
  • "Billing"
  • "I applied and was approved for credit card it does not show my &400 savings at checkout&"
  • "Only received credit for one refunded ticket"

Account

4%
  • "Account #"
  • "I can't find my rapid rewards number"
  • "flight and rapid rewards info"

Shipping and Delivery

2%
  • "Delayed flight 3719"
  • "Did not receive email of recent reservation"
  • "Delayed flight"

Refund

2%
  • "Precheck bag refund"
  • "Xtra seat refund"
  • "Refund charge"

Cards

<1%
  • "Visa card"
  • "Stolen card"
  • "Gift card"

Staff

<1%
  • "Customer service accounting"
  • "Customer service"
  • "Handicapped service"

Website/ Application

<1%
  • "Unable to use the app to check in for my international flight from Cabo to Phoenix"
  • "Book flight app having problems"
  • "The app isn't letting me check in"

Employment

<1%
  • "Need tax w2s"
  • "Trying to apply for a job at ***"
  • "Jobs And pay"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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