Skip to content
Write review For Business
  • Login

Contact Southwest Airlines Customer Service

Southwest Airlines Phone Numbers and Emails

Toll-Free Number:

  • (800) 435-9792
    United States
Call customer service
Send Message

Customer Service:

  • (855) 234-4654
    After Your Trip
  • (888) 202-1024
    Baggage
  • (855) 202-3403
    Bahamas
  • (855) 202-3402
    Bahamas (en Español)
  • (800) 751-9039
    Dominican Republic
  • (800) 826-6667
    Estados Unidos (en Español)
  • (888) 792-8747
    Flight Information
  • (844) 670-7990
    Gran Caimán (en Español)
  • (844) 670-7914
    Grand Cayman
  • (800) 433-5368
    Group Travel
  • (800) 425-8089
    Jamaica (en Español)
  • (866) 289-9673
    Property Left at TSA Check
  • (800) 751-9038
    República Dominicana (en español)
  • (800) 243-8372
    Southwest Vacations Customer Care Center
  • (888) 479-2249
    SWABIZ
  • (800) 533-1305
    Teletypewriter (TTY)

Cargo:

  • (800) 533-1222
    Domestic

Media:

  • (214) 792-4847 ext 1

Sales/ Reservations:

  • (888) 850-3958
    Existing Hotel Reservations
  • (800) 445-5764

Southwest Airlines Emails:

General B2B Inquiries
Legal
Privacy Inquiries
Media
securityawareness@wnco.com
Security
suspicious@wnco.com
Is this your business?

Southwest Airlines Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Southwest Airlines Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    96% phone 4% email

  • The best phone number to call Southwest Airlines is 8004359792. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 83% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Saturday. The average call time is 8 minutes.

  • Be prepared for the call as Southwest Airlines may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›

How To Contact Southwest Airlines?

Most Popular Number:

(800) 435-9792
United States
Total calls: 4 693 Issues resolved: 302 Last call: Nov 12, 2025

Southwest Airlines' customer service working hours vary depending on the specific department and method of contact. However, their customer service phone line is available 24/7 for customers within the United States.

To contact Southwest Airlines customer service via chat, you can visit their website and click on the "Contact Us" button at the bottom of the page. From there, you can select the "Chat with Us" option to start a chat session with a representative.

To speak with a Southwest Airlines representative, you can call their customer service number at 1-800-435-9792. This number is available 24 hours a day, seven days a week.

PissedConsumer Club

Contact Information

Southwest Airlines Website:

Southwest Airlines Help Center:

Corporate Office Address:

Southwest Airlines Co.
P.O. Box 36647-1CR
Dallas, Texas 75235
United States

Other Info (opening hours):

Cargo Mailing Address:

Southwest Airlines Co. Cargo Management Group

2195 Research Row

Dallas, TX 75235

More contact details

Fax:

1 (469) 603-6875

Southwest Airlines Customer Service Reviews

2.1 / 5
Poor
See all 989 reviews
Shontrice F
Riding
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Great customer service and smooth ride both ways...really enjoyed the no assigned seating!! I'm sorry I did not try them sooner!!

Nevermind S
Suck Worst Airlines
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Flight and war was delayed more than four hours Others on the same flight received $100 credit by way of email. I never received anything, and its their policy to compensate for delays not weather related when it comes to delays. They have no customer service Therefore I wont be using this airline anymore Delta Airlines here I come.

Cordell Oms
No customer service!!!

Couldnt get anyone to answer . Automation , could not answer my question.
Lack of response, not good service . Poor relations

Breylin Ajs
Not a Pissed Consumer
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

I did not speak to an agent as I discovered what I needed on your web site and completed my flight arrangements.

How Good is Southwest Airlines's Customer Service?

Jeilyn Qpp
Jeilyn Qpp
Feels Disappointed | Oct 08, 2024

45 minutes on hold ???? *** that !!!!!!
Get some Customer Service Reps!!

Read full quote
Georgia W Jzh
Georgia W Jzh
Feels Satisfied | Oct 03, 2024

Patti was quick to answer my call, understood the problem I had and resolved it quickly. I was very satisfied!

Read full quote
Marek Acs
Marek Acs
Feels Satisfied | Sep 23, 2024

Was helpful when needed

Read full quote
Jasemine Sbh
Jasemine Sbh
Feels Disappointed | Sep 14, 2024

Not greT

Read full quote
Jahaira Ihe
Jahaira Ihe
Feels Satisfied | Aug 11, 2024

I was still doubtful about a certain detail, which I think was relevant. So I had to ask the customer representative.

Read full quote
Shaunta Cjh
Shaunta Cjh
Feels Satisfied | Jul 16, 2024

So pleasant and speedy it was really very unbelievable and so pleasant!!

Read full quote

Summary of Southwest Airlines Customer Service Calls

5.2K TOTAL
CALLS
07:34 AVG CALL
DURATION
21% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Southwest Airlines?

Request for Information Question:

  • “The confirmation CICK40 sent to us for November 17 flight said invalid.”
  • “Information about flight to Montego Bay Jamaica and baggages”
  • “Questions about flight”

Return/ Replace Question:

  • “Change reservation”
  • “Change reservations”
  • “Change return flight”

Product/ Service Question:

  • “Recent purchase”
  • “Error on bill”
  • “Book tickets with credit”

Activation/ Cancellation Question:

  • “Cancel flight”
  • “Cancel my flight per FAA Flight Reduction”
  • “Trip to Jamaica cancelled due to hurricane issues”

Payments and Charges Question:

  • “Pay for bag. No credit card”
  • “I can’t find my flight that I paid for”
  • “Close credit card”

Account Question:

  • “Rewards”
  • “Reward points”
  • “Forgot upcoming flight confirmation #”

Shipping and Delivery Question:

  • “Flight 745 delayed”
  • “Points not received”
  • “Ask for flight delay”

Refund Question:

  • “I want a refund”
  • “Refund”
  • “Is my flight refundable”

Cards Question:

  • “Gift card”
  • “Someone has used my card without my concent”
  • “My card won’t go through even though I contacted them and they said that it was good to go”

Staff Question:

  • “Customer service”
  • “Poor service”
  • Wheelchair service

Website/ Application Question:

  • “App login info”
  • “Website won’t open in Mexico. We need to check into our flight and make a new reservation.”
  • “Cant check in for flight on app or onlinr”

Employment Question:

  • “Need tax w2s”
  • “Trying to apply for a job at midway”
  • “Jobs And pay”

Other Question:

  • “Jamaica disaster”
  • “Ffa”
  • “Infants Name on reservation”

Compare Southwest Airlines Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Frontier Airlines
Frontier Airlines Customer Service
stars-rating-fill
1.2 out of 5
American Airlines
American Airlines Customer Service
stars-rating-fill
1.5 out of 5
Allegiant Air
Allegiant Air Customer Service
stars-rating-fill
1.4 out of 5
Write a review
Do you have something to say about Southwest Airlines? What happened? What can we help you with?
Submit review Don't show this popup
Southwest Airlines
Reviews Contacts Community