Contact Southwest Airlines Customer Service
Southwest Airlines Phone Numbers and Emails
Toll-Free Number:
-
(800) 435-9792United States
Customer Service:
-
(855) 234-4654After Your Trip
-
(888) 202-1024Baggage
-
(855) 202-3403Bahamas
Southwest Airlines Emails:
Contact Information
Southwest Airlines Website:
Southwest Airlines Help Center:
Corporate Office Address:
Other Info (opening hours):
Cargo Mailing Address:
Southwest Airlines Co. Cargo Management Group
2195 Research Row
Dallas, TX 75235
Fax:
Southwest Airlines Customer Service Reviews
The customer service Rep was extremely helpful. He understood my question immediately, spoke clearly, was knowledgeable about and thoroughly resolved my situation.
It was a VERY positive and reassuring experience for me. I will definitely use Southwest Airlines for my flying needs again & again.
Thank you SWAir Rep for your EXCELLENT customer service . I VERY much look forward to my flight later this week.
I spoke to someone in Customer Service who was very helpful and immediately answered my questions and concerns.
How Good is Southwest Airlines's Customer Service?
Summary of Southwest Airlines Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Southwest Airlines?
Request for Information Question:
- “Check on price of tickets”
- “I'm making a reservation and it says the information isn't correct. I can't find the section to update my personal information. Where can I find it? Thank you”
- “Find out what time I leave Oakland tomorrow”
Activation/ Cancellation Question:
- “A coveted cancellation That I would like to either read a book or get refunded”
- “Canceled reservation inconvenience”
- “Canceled flight”
Return/ Replace Question:
- “Change my security questions”
- “I need a one day round trip flight. Early morning returning in the late evening”
- “Change flight”
Product/ Service Question:
- “To book a reservation”
- “To book a flight”
- “Damaged liggage”
Account Question:
- “Afd my rewards point to my account”
- “Merging 2 rapid reward accounts”
- “I am a retired employee and cant log into the website. My number is r56582”
Refund Question:
- “Refund”
- “There's an refund on our flight#2127”
- “No refund yet”
Payments and Charges Question:
- “Used wrong payment method & need to book carry on pet”
- “See if military discount”
- “Billing”
Cards Question:
- “Name change on credit card”
- “Why is not excepting my credit card”
- “See if my twick card is registered”
Shipping and Delivery Question:
- “Lost item in baggage claim”
- “Lost item on flight 439 msy to aus 2/26”
- “Lost item on flight”
Staff Question:
- “Add service dog to reservation”
- “Rude workers”
- “Customer service”
Website/ Application Question:
- “Unable to book flight on website”
- “A list application”
- “I am stuck reserving fly On the website”
Employment Question:
- “Trying to apply for a job at midway”
- “Jobs And pay”
- “Employment”
Other Question:
- “Baggage”
- “To see if children 2 and younger fly free”
- “About offer for a companion ticket good for multiple uses. Must book by March 27.”
About
More than 36 years ago, Rollin King and Herb Kelleher started Southwest Airline. What began as a small Texas airline has grown to become one of the largest airlines in America. At the present time, Southwest Airlines flies over 104 million passengers a year to 64 great cities all across the country. Currently, Southwest Airline operates more than 500 aircrafts, including the "Shamu aircraft", "Lone Star One","Arizona One, "California One", "Silver One", to name just a few. Among other services, the company also offers optional services and products include hotels, vacation packages and cruises, cars; event tickets; travel insurance; discounted airport parking; onboard beverages and snacks; checked baggage and the like.
Southwest Airlines is ranked 37 out of 512 in Airlines and Air Transport category
USA, UK
Compare Southwest Airlines To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
