Southwest Airlines Phone Numbers and Emails

Toll-Free Number:

  • (800) 435-9792
    United States

Customer Service:

  • (855) 234-4654
    After Your Trip
  • (855) 202-3403
    Bahamas
  • (855) 202-3402
    Bahamas (en español)
  • (800) 751-9039
    Dominican Republic
  • (800) 826-6667
    Estados Unidos (en español)
  • (844) 670-7990
    Gran Caimán (en español)
  • (844) 670-7914
    Grand Cayman
  • (800) 425-8130
    Jamaica
  • (800) 425-8089
    Jamaica (en español)
  • (800) 445-5764
    Rapid Rewards
  • (800) 751-9038
    República Dominicana (en español)
  • (800) 533-1305
    Teletypewriter (TTY)
  • (800) 435-9792
    United States
  • +5010 800 247 5463
    Belice (en español)
  • +5010 800 007 8684
    Belize
  • +506 800 012 1916
    Costa Rica
  • +506 800 012 1917
    Costa Rica (en español)
  • +52 800 083 1179
    Mexico
  • +52 800 083 1178
    México (en español)

Articles Left At Tsa Checkpoint:

  • (866) 289-9673

Automated Flight Information:

  • (888) 792-8747

Baggage Inquiries:

  • (888) 202-1024
    If your checked bag is lost or delayed

Cargo:

  • (800) 533-1222
    Domestic
  • (888) 922-9525
    For the transportation of human remains (Domestic).
  • (214) 792-1333
    For the transportation of human remains (International).
  • (214) 792-4881
    International

Existing Hotel Reservations:

  • (866) 938-1297
    en Español
  • (888) 850-3958

Public Relations & Media Relations:

  • (214) 792-4847

Southwest Vacations:

  • (800) 243-8372

Swabiz:

  • (888) 479-2249
    For Business

Southwest Airlines Emails:

General B2B Inquiries
Legal
Privacy Inquiries
Media
More phone numbers and emails Less phone numbers and emails

Southwest Airlines Contact Information

Southwest Airlines Website:

Southwest Airlines Online Chat:

Corporate Office Address:

Southwest Airlines
P.O. Box 36647-1CR
Dallas, Texas 75235
United States

Other Info (opening hours):

Cargo Mailing Address:

Southwest Airlines Co. Cargo Management Group

2195 Research Row

Dallas, TX 75235

Fax:

1 (469) 603-6875
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Southwest Airlines Rating Based on 324 Reviews

Rating details

2.2
more details
Customer service
Level of Comfort
Exchange, Refund and Cancellation Policy
Price Affordability

Rating stats

Rating trend

Summary of Southwest Airlines Customer Service Calls

504 TOTAL
CALLS
07:41 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Southwest Airlines Customer Service?

Request for Information Question:

  • “Baggage question”
  • “To confirm reservations”
  • “Training verification”

Activation/ Cancellation Question:

  • “Cancel flight”
  • “Cancel reservation”
  • “I booked a flight and had was to canceled and it's been 72 hrs and I have not yet received my money back to my card”

Product/ Service Question:

  • “Book a flight”
  • “Buy tickets”
  • “Pilot walked off no specific departure time now this is uneceptable and we all deserve some kind of compensation i asked for a food boucher and was denied extremely unperfosional and bad customer service”

Return/ Replace Question:

  • “Wrong reservation”
  • “Change ticket”
  • “Change flight”

Refund Question:

  • “Refund”
  • “I need a refund for flight I never caught”
  • “Flight refund”

Staff Question:

  • “Can service dogs fly with owner in cabin”
  • “To give a complaint regarding services”
  • “Disrespect/Discrimination/unprofessional Stuartist”

Account Question:

  • “Need to reset my password”
  • “Chsrge on my account”
  • “Create Account”

Payments and Charges Question:

  • “You double charged me and sent me and my baby to the wrong island”
  • “Sr. Or veterans discounts?”
  • “I was charged twice for a flight duplicate charges”

Shipping and Delivery Question:

  • “To give them the correct address to deliver my luggage that the did not load on the flight from Baltimore to ecp June 29”
  • “I need to schedule a delivery for my baggage”
  • “Did not receive my voucher that Kristy from customer relations promised us on 1-15-21”

Cards Question:

  • “Southwest card”
  • “Credit card over charge”

Website/ Application Question:

  • “Website page not working”

Other Question:

  • “Flight reservations today”
  • “Flight”
  • “Delay”

About

Southwest Airlines Terms of Service
To read more: https://www.southwest.com/html/about-southwest/terms-and-conditions/index.html
Southwest Airlines Privacy Policy
To read more: https://www.southwest.com/html/about-southwest/terms-and-conditions/privacy-policy-pol.html
Southwest Airlines FAQ
To read more: https://www.southwest.com/html/customer-service/faqs.html
Top Southwest Airlines Services

Flight, Customer Care, Flight Attendant

Top Southwest Airlines Products

Gift Card, Website

Southwest Airlines Pros and Cons

Pros: Bags fly free, Baggage policy, Low price, Flight destinations, Friendly staff

Cons: Poor customer service, Rude flight attendant, Money for value, Customer service representatives professionalism, Unwilling to work with customer

Related Companies

AirTran Airways

Summary

More than 36 years ago, Rollin King and Herb Kelleher started Southwest Airline. What began as a small Texas airline has grown to become one of the largest airlines in America. At the present time, Southwest Airlines flies over 104 million passengers a year to 64 great cities all across the country. Currently, Southwest Airline operates more than 500 aircrafts, including the "Shamu aircraft", "Lone Star One","Arizona One, "California One", "Silver One", to name just a few. Among other services, the company also offers optional services and products include hotels, vacation packages and cruises, cars; event tickets; travel insurance; discounted airport parking; onboard beverages and snacks; checked baggage and the like.

Southwest Airlines reviews and complaints

Southwest Airlines is ranked 25 out of 206 in Airlines and Air Transport category

Area Served

USA, UK

Payment Methods

VISAMasterCardAmerican Express

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