Contact Southwest Airlines Customer Service
Southwest Airlines Phone Numbers and Emails
Toll-Free Number:
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(800) 435-9792United States
Customer Service:
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(855) 234-4654After Your Trip
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(888) 202-1024Baggage
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(855) 202-3403Bahamas
Southwest Airlines Emails:
How To Contact Southwest Airlines?
Most Popular Number:
| Total calls: 4 378 | Issues resolved: 262 | Last call: May 20, 2025 |
Southwest Airlines Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Southwest Airlines Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Southwest Airlines is 8004359792. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 83% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday and Monday, while the shortest are on Saturday. The average call time is 9 minutes.
Be prepared for the call as Southwest Airlines may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Southwest Airlines Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Southwest Airlines is 8004359792. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 83% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday and Monday, while the shortest are on Saturday. The average call time is 9 minutes.
Be prepared for the call as Southwest Airlines may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Southwest Airlines mainly because of request for information, return/ replace and product/ service.
19% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Southwest Airlines is southwestbusiness@wnco.com. 73% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Southwest Airlines Website:
Southwest Airlines Help Center:
Corporate Office Address:
Other Info (opening hours):
Cargo Mailing Address:
Southwest Airlines Co. Cargo Management Group
2195 Research Row
Dallas, TX 75235
Fax:
Southwest Airlines Customer Service Reviews
I did not speak to an agent as I discovered what I needed on your web site and completed my flight arrangements.
This took place at LaGuardia Airport baggage area, my husband placed his luggage on the counter and needed to place his tag, he was handing it to the lady customer service and it fell and she rolled her eyes!! Like saying really!
Her facial expression of no patience and I saw it clear as day!! and she knows I saw her. It was Friday afternoon about 4:00 pm or so. She was a female black lady.
If you don't like your job and people, don't work in customer service!!!
I don't understand, how hard is it to be nice? I rate this as a 2 star but gave a 4 star because I like SW airlines and never had an issue, yes there have may have been a time or two we seen a bit of the attitude and baggage ck in and its been females but, this time it bothered me.
How Good is Southwest Airlines's Customer Service?
Summary of Southwest Airlines Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Southwest Airlines?
Request for Information Question:
- “Flight information”
- “Find out the status of my travel funds”
- “Check status of my June 10 flight to Las Vegas”
Return/ Replace Question:
- “I am a little confused about the baggage change policy”
- “Correct names on reservation”
- “Change flight date”
Product/ Service Question:
- “To complain”
- “Make a reservation”
- “To book a flight for my son using my pts and Cash”
Activation/ Cancellation Question:
- “Cancellation”
- “Cancel reservation”
- “Cancel flight”
Account Question:
- “My account number?”
- “Password reset”
- “I would modify my encoded name on the ticket”
Payments and Charges Question:
- “Flight credit for military”
- “I have flight credits. I want to use them on flight 3088/1373 on may13”
- “Unable to apply flight credit”
Shipping and Delivery Question:
- “Plane delayed want to reschedule”
- “Delayed flight and miss our connection”
- “Significant current delay”
Refund Question:
- “I’ve been trying to get a refund since I purchased the ticket and I have them my confirmation number and the person was supposed to call me back and never did call me back because he couldn’t find my ticket”
- “Refund. Paid for early check in and got separated from my minor daughter”
- “Possible refund”
Cards Question:
- “Gift card”
- “Someone has used my card without my concent”
- “My card won’t go through even though I contacted them and they said that it was good to go”
Staff Question:
- Wheelchair service
- “Upgrade service”
- “Rude customer service person and could care less about our situation”
Website/ Application Question:
- “App login info”
- “Website won’t open in Mexico. We need to check into our flight and make a new reservation.”
- “Cant check in for flight on app or onlinr”
Employment Question:
- “Need tax w2s”
- “Trying to apply for a job at midway”
- “Jobs And pay”
Other Question:
- “Preboarding”
- “Do I get two free checked bags with my wanna fare ticket”
- “Questioms”
Compare Southwest Airlines Customer Service To
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