I purchased two tickets. I realized within minutes I purchased wron ticket.
Went back to SW.com changed tickets. Since it was within 24 hours they said they would refund my card for the difference. Waited a week and nothing. Called them they said they wait a few more days for refund that they saw it on there and end and it was processing.
Never received refund. Called customer service and waited on line for 35 mins to get a representative. She states that I have received a credit and that I can use within a year for travel WTF!
No integrity or customer loyality. They can keep the refund and I won’t be using them again.
Product or Service Mentioned: Southwest Airlines Flight Booking.
Reason of review: Return, Exchange or Cancellation Policy.