Not resolved
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Value for money
1 comment

I purchased two tickets. I realized within minutes I purchased wron ticket.

Went back to changed tickets. Since it was within 24 hours they said they would refund my card for the difference. Waited a week and nothing. Called them they said they wait a few more days for refund that they saw it on there and end and it was processing.

Never received refund. Called customer service and waited on line for 35 mins to get a representative. She states that I have received a credit and that I can use within a year for travel WTF!

No integrity or customer loyality. They can keep the refund and I won’t be using them again.

Product or Service Mentioned: Southwest Airlines Flight Booking.

Reason of review: Return, Exchange or Cancellation Policy.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

The tickets are nonrefundable..even if you make a mistake or your plans change you only revive a credit.Most airlines will charge you a $200 to $300 dollar fee to make any changes to your ticket.Southwest has the most flexible fare terms and conditions compared to other airlines

You May Also Like