Called to attempt refund or info on alternatives after my elderly friend was hospitalized and thus could not take the flight I'd paid for.
Starting early Sunday morning, I've now been on HOLD on SW's "customer service" for over 2 hours.
User's recommendation: Get a working emergency phone # for SouthWest WHEN YOU PAY FOR TICKETS---or prepare to sacrifice hours of your life you cannot get back--AND YOUR MONEY paid for tickets. As of 2 hours and 10 minutes ago, Southwest Owes me for both.
Location: Las Vegas, Nevada