A Southwest employee broke my anonymity by checking the flight manifest and divulging my travel schedule with my close family members. I'll never fly Southwest again - especially knowing that nothing is confidential!
My family did not need to know I was flying, when I was flying or where I was flying. The employee actually stepped right in front of me as I was walking. I had to stop short or have a collision. I now know that a specific Southwest employee is watching my whereabouts and will 'report' where I am traveling.
This should be against the law, or at least, against Southwest policy, to say the least. I am very dissatisfied.
Review about: Southwest Airlines Customer Care.
Reason of review: Poor customer service.