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3.1
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Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
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Product or Service Quality
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1 comment

I booked a flight to Atlanta and a Hotel for a three day business trip.The business matter concluded one day early.

The flight was easily changed but I was charges for the entire three day hotel stay even though I checked out the morning of the second day. Southwest points to booking.com. The Booking.com website will not allow changes one the trip has begun. This is no way to treat a business traveler, whose plans often change mid trip.

I received no "special" or discounted hotel rate.

I could have received the same room rate direct from the hotel.I want a refund for the last day of the stay.

Review about: Booking Room Booking.

Reason of review: Unalterale Hotel Reservation.

Monetary Loss: $445.

Preferred solution: Full refund.

I liked: Flight portion of my reservation.

I didn't like: Hotel reservation through southwest via booking dot com.

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Anonymous
#1380699

You obviously didn't confirm the cancellation policies before booking. Simple as that.

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