Southwest Airlines Reviews and Complaints
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2
Issues
resolved
417
Total
reviews
$86.1K
Claimed
losses
$878
Avg
loss
40.8K
Page
views
What was your experience with Southwest Airlines?
Customers don't like
- Poor customer service
- Rude flight attendant
- Policy
Customers like
- Baggage policy
- Low price
- Flight destinations
I scheduled a 730pm flight. My plans changed and I showed up at the airport at 1pm in an attempt to fly standby. The gate agent told me that there were seats available on the aircraft that was boarding and they would be happy to let me board if I would pay the...
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Southwest Airlines - Unqualified workers
I would rather pay extra than to book another cheaper flight with SWA.....Its not worth all the BS
Our family traveled on Southwest to a wedding in Texas. One family member booked his ticket separately from the others and mistakenly picked a 6AM return rather that a 6PM return the rest of the family was using. The error was discovered when an email came 4 hours...
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Anonymous
Same cost for miss-spelling your name. Be very careful or pay a lot extra.
Southwest Airlines - Ripoff price
I was booking a flight from hou to harligen 14 days out rt wsa around 200 bucks without 14 days it was 486 dollars it cost no more fuel to fly me today than14days southwest is a ripoff
Southwest Airlines - No love to deliver bags
Now over an hour at Dallas. Southwest does not have equipment for fly 1881. One load deliveries. Told driver had to get second load southwest hire some people that can pull more than one load of bags or buy more tugs. Sw getting worse on the ground
On April 3, 2018, I took a flight from Boston to Las Vegas flight # 641. I have an emotional support dog, for which I have all the paperwork. Everything was done in a proper manner before I took flight. Your check-in people were friendly with no problems. As I was...
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Anonymous
"After she seated me, she told me that I could unzip the bag, but couldn't take "Those are the airlines rules. You had to have known that before boarding. This person wants to...
I didn't like
- Staff on board needs re-training
On April 3, 2018 Stuart Bagley was on Flight 5957 leaving Ft. Lauderdale Fl heading to Chicago IL. He landed at the Midway Airport and was informed his luggage was missing and Southwest had no tracking system for lost luggage outside of Midway Airport. The luggage had...
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Southwest has refused to respond with an answer and resolution as to why they withdrew funds from my account that exceeded the amount that was displayed when proceeding with my purchase on their mobile app. I have complained to numerous representatives and have had the...
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Southwest Airlines - Preboard
Went to get preboard because I use a cane & have bad left knee. Desk clerk was nasty & refused to give to me until I gave her exact answer. I am waiting for my flight now in Cleveland Ohio flight 1890 going to Chicago. Only city I have had this problem & also only airline.
Similar to Southwest Airlines
This woman was absolutely rude to me! She asked me if I wanted two vodkas instead of one so she wouldn’t have to take my credit card twice. I said ok so when she comes back, one of them spills (turbulence and the seat moved). I quickly ask her “can you get me another...
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So what’s the issue? Just wait for the flight you paid for and problem solved. You just cannot expect that they are going to make allowances just for you. People can and do lo...