Latest review first
Southwest Airlines - Discrimination
Last night I flew from Las Vegas back home to Chicago. While I was in Vegas I purchased a MAGA hat (make america great again). The black female flight attendant noticed my hat instantly and rolled her eyes at me. While getting drink orders, she purposely skipped me after I asked her for a water. She never brought me the water so I had to ask a different flight attendant. When collecting trash at the end of the flight, she also skipped me again and ignored me so I had to carry my trash off of the plane. When I was getting off the plane I said to her, "have a nice night" and she huffed and puffed at me and ignored me. Sad to see someone so sensitive over a hat.
Company wrote 0 public responses to the review from 1 day ago.
I just ended a call with Jared Boone in the “so called” Executive Office to have travel rewards extension. I requested an exception as we were unable to use our extended voucher for $180.00 which expired a week ago due to a death in the family. I was told no!! I...Read more
Company wrote 0 public responses to the review from Nov 29.
I was harassed by a SW employee at the gate. I had three bags, with the third being a small medical device, which is allowed. The SW employee approached and challenged me on the number of bags I had. When I told him the third item was a medical device, and I was...Read more
Company wrote 0 private or public responses to the review from Nov 28.
I didn't like
- Lack of consideration for my situation
We had a Southwest charge card that we opened a few years ago. We used the card and earned enough points for a free flight. Somehow when the rewards account was opened, the wrong email was entered into our account and we were not receiving our Southwest emails...Read more
Company wrote 0 private or public responses to the review from Nov 24.
We started a perfectly delayed flight with Southwest. We tried to change our flight that connected in Atlanta. We were told not to change our flight because they were holding our flight. There were 14 of us connecting to go to Orlando. We spoke with a customer service...Read more
Company wrote 0 private or public responses to the review from Oct 26.
The first leg of my flight home was a very short flight into Atlanta but it was delayed by 40 minutes. This out the time to catch the second leg of the flight to about 15 minutes from landing. I had paid the early bird fee but still ended up with a B group boarding...Read more
Company wrote 0 private or public responses to the review from Sep 22.
- Usually reliable
- Competitive prices
I didn't like
- Completely unhelpful and rude
- Allow customers to
- Save seats
Southwest Airlines - Missing Bag
Bag didn’t make transfer. They “guaranteed” delivery of it three days later. Then it got sent 2000 miles from my house, even though it had been just two hours away earlier that day. Still don’t have it and when I tried to call I keep getting sent to the website and the website takes an email and email response says to call!!! They clearly don’t care. What use are free checked bags if you can’t get the bags back??? There are too many other options to fly to ever use them again.
Company wrote 0 public responses to the review from Aug 28.
August 12, 2018 2nd leg of my trip was canceled. Waited on the phone for more than 30 minutes to rebook. Not very accommodating at all. Basically no help. Rebooked and missed 2 meetings for August 14, 2018. I had early bird check in and now since my flight has been...Read more
Company wrote 0 private or public responses to the review from Aug 13.
- Earlybird checkin
I didn't like
- Cusotmer service
I was supposed to fly with Southwest yesterday but my flight originating at La Guardia in NYC to Denver and the onto Albuquerque was cancelled. I rescheduled for today and yet again this flight was cancelled from La Guardia to Chicago and subsequently onto Albuquerque....Read more
Company wrote 0 private or public responses to the review from Aug 12.
Southwest Airlines - Southwest getting worse
Really bad experience. Very rude staff, delayed flights with no compensation and was told I couldn’t preboard with an infant. I guess I’ll have to choose my next airline more carefully. Shame on you southwest. Very disappointed.
Company wrote 0 private or public responses to the review from Aug 05.
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