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Southwest Airlines - Discrimination

Last night I flew from Las Vegas back home to Chicago. While I was in Vegas I purchased a MAGA hat (make america great again). The black female flight attendant noticed my hat instantly and rolled her eyes at me. While getting drink orders, she purposely skipped me after I asked her for a water. She never brought me the water so I had to ask a different flight attendant. When collecting trash at the end of the flight, she also skipped me again and ignored me so I had to carry my trash off of the plane. When I was getting off the plane I said to her, "have a nice night" and she huffed and puffed at me and ignored me. Sad to see someone so sensitive over a hat.
Company wrote 0 public responses to the review from 1 day ago.
4.7
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1425994
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I just ended a call with Jared Boone in the “so called” Executive Office to have travel rewards extension. I requested an exception as we were unable to use our extended voucher for $180.00 which expired a week ago due to a death in the family. I was told no!! I...
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Company wrote 0 public responses to the review from Nov 29.
#1410495
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I was harassed by a SW employee at the gate. I had three bags, with the third being a small medical device, which is allowed. The SW employee approached and challenged me on the number of bags I had. When I told him the third item was a medical device, and I was...
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Company wrote 0 private or public responses to the review from Nov 28.
Anonymous
Anonymous

It is an faa rule for airlines.airlines get fined hundreds of thousands if dollars for allowing people to board with too many bags.also there is an exception for medical devic...

h.kitchener
h.kitchener

This kind of behavior is now rather common in airports and with all airline personnel. They have become arrogant, rude and lacking in much common sense. This all started as be...

1.0
I didn't like
  • Lack of consideration for my situation
#1409800
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We had a Southwest charge card that we opened a few years ago. We used the card and earned enough points for a free flight. Somehow when the rewards account was opened, the wrong email was entered into our account and we were not receiving our Southwest emails...
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Company wrote 0 private or public responses to the review from Nov 24.
1.0
#1406991
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Southwest Airlines - Sorry for the in sensitive employees at Southwest 10.26.2018
We started a perfectly delayed flight with Southwest. We tried to change our flight that connected in Atlanta. We were told not to change our flight because they were holding our flight. There were 14 of us connecting to go to Orlando. We spoke with a customer service...
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Company wrote 0 private or public responses to the review from Oct 26.
Anonymous
Anonymous

We are so unhappy with how SW Airlines treated me, we’re done with the airlines and we both have been frequent flyers for a decade and a half.

Anonymous
Anonymous

This is flying..... What did you want them to do, bump 14 other people off their flights for your group? You mean 14 other people whose reasons for travel are just as compelli...

1.9
#1389356
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The first leg of my flight home was a very short flight into Atlanta but it was delayed by 40 minutes. This out the time to catch the second leg of the flight to about 15 minutes from landing. I had paid the early bird fee but still ended up with a B group boarding...
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Company wrote 0 private or public responses to the review from Sep 22.
Anonymous
OneFlewOverTheCuckoosNest

ONE FLEW EAST, ONE FLEW WEST, ONE FLEW OVER THE CUCKOO'S NEST!

Anonymous
Anonymous

So you are seriously mad because this woman wanted to sit with her family? If they DID have a policy in place, you would have sat there even if she let you know that she was h...

2.9
I liked
  • Usually reliable
  • Competitive prices
I didn't like
  • Completely unhelpful and rude
  • Allow customers to
  • Save seats
#1362964
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Southwest Airlines - Missing Bag

Bag didn’t make transfer. They “guaranteed” delivery of it three days later. Then it got sent 2000 miles from my house, even though it had been just two hours away earlier that day. Still don’t have it and when I tried to call I keep getting sent to the website and the website takes an email and email response says to call!!! They clearly don’t care. What use are free checked bags if you can’t get the bags back??? There are too many other options to fly to ever use them again.
Company wrote 0 public responses to the review from Aug 28.
#1340878
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August 12, 2018 2nd leg of my trip was canceled. Waited on the phone for more than 30 minutes to rebook. Not very accommodating at all. Basically no help. Rebooked and missed 2 meetings for August 14, 2018. I had early bird check in and now since my flight has been...
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Company wrote 0 private or public responses to the review from Aug 13.
Anonymous
Anonymous

"Waited on the phone for more than 30 minutes " Probably jammed up with the clueless, stuck in the 80's people like you who had to rebook by phone. The rest of the people were...

1.0
I liked
  • Earlybird checkin
  • Baggage
I didn't like
  • Cusotmer service
#1328249
Reply to reviews
I was supposed to fly with Southwest yesterday but my flight originating at La Guardia in NYC to Denver and the onto Albuquerque was cancelled. I rescheduled for today and yet again this flight was cancelled from La Guardia to Chicago and subsequently onto Albuquerque....
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Company wrote 0 private or public responses to the review from Aug 12.
Anonymous
Anonymous

You can't sue.you Agreed to sw terms..like every airlines terms..they have the right to delay or cancel your flight.and they will put you on the next available seats or you ca...

Anonymous
Anonymous

My advice is that you drive. Weather delays are extremely common and there is nothing anyone can do about them. Read the cancellation policies CLEARLY before purchasing ticket...

2.6
#1327818
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Contact Southwest Airlines

Mailing Address:
Southwest Airlines
P.O. Box 36647-1CR
Dallas, Texas 75235
United States
Phone:
(800) 435-9792
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Southwest Airlines - Southwest getting worse

Really bad experience. Very rude staff, delayed flights with no compensation and was told I couldn’t preboard with an infant. I guess I’ll have to choose my next airline more carefully. Shame on you southwest. Very disappointed.
Company wrote 0 private or public responses to the review from Aug 05.
2.5
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1321563
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