Southwest Airlines

I purchased a 1200 $+ vacation for my extremely overworked husband as a surprise to the one state he had never been in and I told him of it that evening. It included a nice hotel and a car rental for a very short two days away and I made this last minute as he owned a young but very busy company.

My husband was horrified and pointed out that he is diabetic and he had a miserable side effect of constant watery explosive diarrhea and I, with lymphedema had to have access to a bathroom always due to regular urinary releasing of copious quantities of fluid. I was so excited to tell him that I had saved for over 2 & 1/2 years to get him away that I completely forgot that due to age and also my disabilities we would be a living nightmare to the airline, other passengers and most of all the stewardesses. I had made the arrangements at 5 pm and the first morning afterwards I called to explain my motivation and joy in providing a breathing break that it hadnt even occurred to me that our health issues would cause a big problem for the stewardesses and the customers and the airline itself which was to leave in 24 hours. This man made it entirely clear that I would forfeit my payment if we didnt take the trip because I made it in the evening of the third day prior to takeoff and I called to cancel (for medical) reasons but since it was 2 days before takeoff it was impossible to get a refund he did say we had a year to take a different flight to which I told him that it would be the same or probably worse for us both and I shared how long it took me to save that much money and that it was less than 17 hours since the arrangements were made and that since I was told to make my car rental separately and I hade already called and was told that I had called so quickly they just canceled the rental car.

He flat out refused any leniency regarding the flight and hotel. I then called back for his supervisor and he got on the phone again and shouted that he was the supervisor and hung up after threatening that he would make sure we didnt get a refund. Now, I had been kind and very sorry for his inconvenience and that I was just going by the regulations of Southwest Airlines and telling him that I wanted a refund and that I was within the Airlines 24 hours or less for a cancellation. I was told that didnt apply in this case.

So, for the rest of the day I made call after call after call and I never spoke to one woman, only men and the last man was undoubtedly an imposter but I was told he was employed by the company owner and that he was under only the top level employers and that he would make sure I was refunded. So at 7:30 pm I stopped calling and never got one red cent. Instead I got a notice saying that I had one year to use my $1200+ hotel and airline credit. I was so angry!

I had never shown anger in my calls, disappointment Ang frustration yes but I always remained polite and disbelief in the airlines behavior. Then, as an afterthought I looked at the reviews and discovered one review after another who spoke of the same treatment for more than 50 reviews in the top 70 reviews had similar treatments. So I went to the FAA and complained. I was told after I finished that I would hear in a specific amount of time which also came and went with no response.

And then in disbelief and hopelessness I finally got tired and gave up my contact with Southwest. But I had also refused the charge on my debit card which my card card continued to rerun three times and THEY were refused each time.

I will never trust Southwest Airlines. Never again.

I paid $84 for an exit row seat. When I checked into my flight, I was assigned another seat instead of the one I paid for.

I called customer service, and they told me they didn't have a record of me paying for a seat, which frustrated me. I was told to show proof at the airport that I paid for the seat. I showed them the transaction on my bank statement, which showed the money coming out of my account. After speaking with three different people, I was finally told that they see I paid for the seat but had no explanation as to why I wasn't assigned the seat I paid for, and I was told I would get my $84 refund in up to 30 days, which made me angry.

One, I didn't get any explanation about this inconvenience, and I have to wait up to 30 days to get my money back. Terrible.

We are very senior citizens and seldom travel by air. On a rare recent trip from ***, *** (GEG) we were greeted on arrival by a Southwest staff member named ***.

She checked our bags, printed our boarding passes, directed us to the gate and shortly appeared at the gate to be sure our boarding went smoothly. Which it did. This was fight WN1882 on June 12.

Almost two weeks later we returned to ***. Enroute your bag tracking app had shown that one of our bags had missed our flight.

Arriving, we went to the baggage attendant and found it to be the same ***, who recognized us. She quickly found that the missing bag was already on its way and would catch up with us in less than two hours. This was flight WN1951 on June 21.

That was remarkable in itself, but it gets better.

Rather than having us wait for the bag *** arranged for us to return to our motel, retrieve our vehicle, go to dinner, then return to the baggage area, where *** had not only retrieved the bag but ran it out to the curb and loaded it into the car.

We want to acknowledge her as an employee who goes beyond the call of duty and made our flying experience much easier than we had anticipated.

Sorry we did not get *** last name. She did say she was the only *** at GEG,

*** and ***

Love this airline and their Rapid Rewards credit, with the exception of their 3rd party hotel partner--Rocket Travel.

1. Booked hotel at [GEOGRAPHIC_DATA] using 28,500 points on April 20 for my daughter's graduation.

2. Showed up May 07 - no reservation.

3. [PERSON_NAME] had allegedly cancelled me due to suspicion of fraud. I guess my Hilton Honors card had my old address, and they decided to cancel--how stupid! No one told me my reservation was cancelled.

4. Had to call Rocket Travel, who acknowledged the booking was indeed cancelled--asked them to just re-book it.

No can do--said let me pass the phone to the hotel front desk woman. No can do. They had to call her all the way from [GEOGRAPHIC_DATA], I imagine--no biggie.

5. Still could not get the reservation reinstated.

6. Paid $169 (I'm sure plus plus) just so I could get changed for my daughter's graduation and have a place for [PERSON_NAME] and I to stay tonight.

I love Southwest, love my Chase Rapid Rewards card, but abhor their 3rd party hotel program. Rocket Travel absolutely sucks as this is my second time using them, having issues, and getting screwed.

I have no doubt my miles will be restored, but I think someone should refund my out-of-pocket expense, likely $200 all in.

They can even keep the miles if I get a refund.

I am a veteran traveler--folks, 3rd party sites are only good if there is not a problem--they're okay. If there is a problem--you will be doing triple time to resolve it!

[PERSON_NAME] was super cool assigning me a riverfront room.