Southwest Airlines Reviews

I purchased a 1200 $+ vacation for my extremely overworked husband as a surprise to the one state he had never been in and I told him of it that evening. It included a nice hotel and a car rental for a very short two days away and I made this last minute as he owned a young but very busy company.

My husband was horrified and pointed out that he is diabetic and he had a miserable side effect of constant watery explosive diarrhea and I, with lymphedema had to have access to a bathroom always due to regular urinary releasing of copious quantities of fluid. I was so excited to tell him that I had saved for over 2 & 1/2 years to get him away that I completely forgot that due to age and also my disabilities we would be a living nightmare to the airline, other passengers and most of all the stewardesses. I had made the arrangements at 5 pm and the first morning afterwards I called to explain my motivation and joy in providing a breathing break that it hadnt even occurred to me that our health issues would cause a big problem for the stewardesses and the customers and the airline itself which was to leave in 24 hours. This man made it entirely clear that I would forfeit my payment if we didnt take the trip because I made it in the evening of the third day prior to takeoff and I called to cancel (for medical) reasons but since it was 2 days before takeoff it was impossible to get a refund he did say we had a year to take a different flight to which I told him that it would be the same or probably worse for us both and I shared how long it took me to save that much money and that it was less than 17 hours since the arrangements were made and that since I was told to make my car rental separately and I hade already called and was told that I had called so quickly they just canceled the rental car.

He flat out refused any leniency regarding the flight and hotel. I then called back for his supervisor and he got on the phone again and shouted that he was the supervisor and hung up after threatening that he would make sure we didnt get a refund. Now, I had been kind and very sorry for his inconvenience and that I was just going by the regulations of Southwest Airlines and telling him that I wanted a refund and that I was within the Airlines 24 hours or less for a cancellation. I was told that didnt apply in this case.

So, for the rest of the day I made call after call after call and I never spoke to one woman, only men and the last man was undoubtedly an imposter but I was told he was employed by the company owner and that he was under only the top level employers and that he would make sure I was refunded. So at 7:30 pm I stopped calling and never got one red cent. Instead I got a notice saying that I had one year to use my $1200+ hotel and airline credit. I was so angry!

I had never shown anger in my calls, disappointment Ang frustration yes but I always remained polite and disbelief in the airlines behavior. Then, as an afterthought I looked at the reviews and discovered one review after another who spoke of the same treatment for more than 50 reviews in the top 70 reviews had similar treatments. So I went to the FAA and complained. I was told after I finished that I would hear in a specific amount of time which also came and went with no response.

And then in disbelief and hopelessness I finally got tired and gave up my contact with Southwest. But I had also refused the charge on my debit card which my card card continued to rerun three times and THEY were refused each time.

I will never trust Southwest Airlines. Never again.

Myself and my wife were scheduled on July 27 to fly to Dallas at 6:30 pm, but when we arrived we were told that the flight was delayed. We were told that the flight would be leaving at 6:20 pm, but again there was another delay.

This time they told us that they didn't have a captain to fly the plane. It's now 8:16 pm and we are just boarding the plane. We spent $289.00 for extra legroom but never received it. This is our first flight flying Southwest and we are very disappointed with our first experience with this airline.

I truly would like to speak to someone about this matter as soon as possible.

My name is Ron Turner and my number is 667-465-****. No recommendation.

I paid $84 for an exit row seat. When I checked into my flight, I was assigned another seat instead of the one I paid for.

I called customer service, and they told me they didn't have a record of me paying for a seat, which frustrated me. I was told to show proof at the airport that I paid for the seat. I showed them the transaction on my bank statement, which showed the money coming out of my account. After speaking with three different people, I was finally told that they see I paid for the seat but had no explanation as to why I wasn't assigned the seat I paid for, and I was told I would get my $84 refund in up to 30 days, which made me angry.

One, I didn't get any explanation about this inconvenience, and I have to wait up to 30 days to get my money back. Terrible.

I am beyond disappointed with Southwest Airlines. My original flight was canceled due to weather, which I understand can happen.

What is completely unacceptable is what happened afterward. I was rebooked onto another flight, only for that flight to be canceled as well, leaving me stranded with no reliable solution and very little communication. Being told your flight is canceled is frustrating enough. Being told you're rebooked, only to have that flight canceled too, is a complete failure of customer service.

I spent hours dealing with uncertainty, changing plans, and wondering if I would ever make it to my destination. At no point did I feel like Southwest had a clear plan to help the passengers they left behind. The lack of communication, the repeated cancellations, and the inability to provide dependable alternatives turned what should have been a manageable travel disruption into a miserable experience. Travelers understand that weather can affect flights, but how an airline responds is what defines its customer service.

In my case, Southwest failed miserably. I trusted Southwest to get me where I needed to go, and instead I was left stranded after multiple cancellations with no confidence that the next flight would actually happen.

This has been one of the most frustrating travel experiences I've ever had, and I will seriously reconsider flying Southwest in the future. If you're looking for reliability and customer support when things go wrong, my experience suggests you should look elsewhere.

I am deeply disappointed by my experience with Southwest Airlines. After the sudden passing of my brother, my family and I had no choice but to cancel our trip.

We submitted his death certificate and all the requested documentation, yet Southwest refused to refund more than $4,200. This was one of the most painful times in our lives, and instead of showing compassion, we were met with a lack of understanding. No grieving family should have to go through this. I intend to file complaints with every appropriate government agency and consumer protection organization.

I hope Southwest reconsiders how it treats families facing tragedy so that no one else has to experience what we did. If Southwest denied your refund despite your documentation, you may also consider filing complaints with the U.S.

Department of Transportation, your state's consumer protection office, and the Better Business Bureau, while keeping copies of all correspondence and documents. I can also help you draft a formal complaint letter or demand letter if you decide to pursue the matter further.