The first leg of my flight home was a very short flight into Atlanta but it was delayed by 40 minutes. This out the time to catch the second leg of the flight to about 15 minutes from landing. I had paid the early bird fee but still ended up with a B group boarding...Read more
- Competitive prices
- Usually reliable
I didn't like
- Allow customers to
- Completely unhelpful and rude
- Save seats
Bag didn’t make transfer. They “guaranteed” delivery of it three days later. Then it got sent 2000 miles from my house, even though it had been just two hours away earlier that day. Still don’t have it and when I tried to call I keep getting sent to the website and the...Read more
August 12, 2018 2nd leg of my trip was canceled. Waited on the phone for more than 30 minutes to rebook. Not very accommodating at all. Basically no help. Rebooked and missed 2 meetings for August 14, 2018. I had early bird check in and now since my flight has been...Read more
- Earlybird checkin
I didn't like
- Cusotmer service
I was supposed to fly with Southwest yesterday but my flight originating at La Guardia in NYC to Denver and the onto Albuquerque was cancelled. I rescheduled for today and yet again this flight was cancelled from La Guardia to Chicago and subsequently onto Albuquerque....Read more
Southwest Airlines - Southwest getting worse
Really bad experience. Very rude staff, delayed flights with no compensation and was told I couldn’t preboard with an infant. I guess I’ll have to choose my next airline more carefully. Shame on you southwest. Very disappointed.
Book to fly out of Boston to do wedding planning in Indiana. 3 hours before flight is due to take off they send an email saying flight is cancelled with no explanation. Had to call to find out its cancelled due to weather in Boston, meanwhile I am sitting in Boston and...Read more
I show up on time for my flight. A little bit of weather, but it’s not bad, just a little rain. So we line up to board, and the flight is already delayed. We tried talking to the desk, completely rude with snappy remarks and rolling of eyes. We finally board the plane...Read more
Southwest Airlines - Awful
Totally disorganized , zero empathy and the people on the plane still act like it’s a party when your weekend has been destroyed due to canceled flights and zero customer service- short this stock!!!
I was in a board meeting this morning, and received just an email that my flight had been canceled and to click here or call here to book a new one. Zero empathy or proactive ness at all. I had specifically book led my flight for early in the day to arrive in time to...Read more
Happened on flight 3305 from St Louis to FLL on 07/08/18. I boarded the plane around 7pm and sat down. Then another guy decided to sit next to me taking the window seat. Flight *** and once we get high enough the flight attendants started taking drink orders. I ordered...Read more
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