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New Reviewer

Southwest employees attempted to break into my luggage

Southwest Airlines - Southwest employees attempted to break into my luggage
Southwest Airlines - Southwest employees attempted to break into my luggage
Southwest Airlines - Southwest employees attempted to break into my luggage
Update by user Aug 06, 2022

Southwest has yet to respond to me. It’s been almost a month!

Original review posted by user Jul 07, 2022
SOUTHWEST employees attempted to BREAK INTO MY LUGGAGE & when they were unsuccessful they DAMAGED IT! The airline is saying that I checked it in DAMAGED which is UNTRUE. I am asking that the FOOTAGE be reviewed and am being told that that is not possible and theres nothing you all can do. My LUGGAGE WAS $800 and only used twice!! This is unacceptable!

User's recommendation: Take pics of your luggage before giving it to them!

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1 comment
#2241070

I've seen that type of luggage. Looks tough but it flimsier than the cosmetics would lead you to believe.

I would personally not spend that kind of money on boxes. I have ancient luggage that worked just fine for decades without the worry of damage, loss, etc. It is also great for sticking bright orange dots on the sides for quick I.D. when the stampede for the luggage claim begins.

No risk, no loss. And I don't care two cents for the clothes I take ; only things I can afford to lose with no penalty.

ID
#3741563 Review #3741563 is a subjective opinion of poster.
Location
Peoria, Arizona
Loss
$800
Preferred solution
Apology & refund

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Verified Reviewer
New Reviewer

Horrible customer service Greedy Airline

I bought three tickets for myself and two others. The system put one persons ticket on another flight. This person has never flown before. I explained this to Southwest customer service, and they wouldnt waive the change fee. I then sent an email to Executive Office, and I am still waiting for a response. This airline has terrible customer service, and I will never fly them again. They charged me $160 to change a $168 ticket. I WILL TAKE ANY OTHER AIRLINE BUT SOUTHWEST!!!

User's recommendation: Don't fly Southwest Airlines.

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ID
#4176694 Review #4176694 is a subjective opinion of poster.
Cons
  • Greedy horrible company
Loss
$160

Horrible customer service Greedy Airline

IFI bought three tickets for myself and two others. The system put one persons ticket on another flight. This person has never flown before. I explained this to Southwest customer service, and they wouldnt waive the change fee. I then sent an email to Executive Office, and I am still waiting for a response. This airline has terrible customer service, and I will never fly them again. They charged me $160 to change a $168 ticket. I WILL TAKE ANY OTHER AIRLINE BUT SOUTHWEST!!!

User's recommendation: Don't fly Southwest Airlines.

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ID
#4176687 Review #4176687 is a subjective opinion of poster.
Location
Kansas City, Missouri

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Verified Reviewer

Gate Change

Two nights ago I paid $1200.00 for a round trip ticket to Atlanta for 11/22/22 returning to Seattle 11/29/22. I arrived in Denver 12:30 pm with a connection to Atlanta at 5pm. I have paid for a rental car and hotel. Unbeknownst to me the flight was changed from gate C...
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1 comment
#2280578

Translation: I wasn't at the gate when I should have been. Had I been in the gate area or paying attention to the board, I would have known about the change.

Now, I want to blame someone else. Pro Tip: The easiest way to spot a loser is by the use of the phrase "loyal customer" as if that means anything.

ID
#4163588 Review #4163588 is a subjective opinion of poster.
Pros
  • Two bags free
Cons
  • Unresponsive
Loss
$1600
Preferred solution
Full refund

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Verified Reviewer

Awful experience overall

I have been a loyal SW customer for years. They are my preferred airline. However, my most recent flying experience with them was next level awful. First off, why can no one at the call center help in any way? They cant offer refunds, advise of costs, handle...
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ID
#4106157 Review #4106157 is a subjective opinion of poster.
Pros
  • Fair rates
  • Easy
Cons
  • Poor customer service
Loss
$140
Preferred solution
Price reduction
New Reviewer

Need to confirm luggage

Need to confirm if my ticket balance can go toward overweight bag or extra luggage please? Thank you in advance. Please contact me or send me an email as I am not able to call
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ID
#4098960 Review #4098960 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey

Ticket info not very easy to follow