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Overcharge

Southwest Airlines - Overcharge
Southwest Airlines - Overcharge
Southwest Airlines - Overcharge
Southwest Airlines - Overcharge
Southwest Airlines - Overcharge
Southwest Airlines - Overcharge
Regarding Conf#4HSGA7 and Conf # 45DRS. PayPal paid the first ticket in full from my Regions Bank Checking Account. (I had asked PayPal to charge that amount to my American Express card, but they didnt). When I tried to check in for my return flight, the Southwest...
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ID
#3242234 Review #3242234 is a subjective opinion of poster.
Location
Lawrenceburg, Tennessee

To get my trave credits

We were not able to travel last year and the woman on the phone was gracious enough to give us credits so we can use the money we spent on tickets!
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ID
#3835036 Review #3835036 is a subjective opinion of poster.
Location
Dallas, Texas

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New Reviewer

Horrible experience

What a horrible airline. I have been here from 5:30am to catch a 7:15am flight to BWI & this is 3:47pm i am still sitting over here with my husband. Of course we missed the most important event we had to attend. What a wasted day! I hate this airline. Unprofessional customer service. DONT YOU USE THEM

User's recommendation: Never never never.

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ID
#3826792 Review #3826792 is a subjective opinion of poster.
Location
Richardson, Texas
Loss
$500
Preferred solution
Let the company propose a solution

Was a bad experience traveling from Jamaica on Southwest Airlines

Customer service in Montego Bay was terrible they didnt let us know our flight was canceled until we reached Baltimore then was told we were booked for 3:45pm the next day . Southwest didnt accommodate us because they say it wasnt there fault its Mother Nature we have to book our Owen hotel never reached home until the next day . Then my new suitcase handle was broken off. I am calling southwest because they need to pay for my suitcase. Was a terrible experience

User's recommendation: Ask questions before you board your flights.

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ID
#3826334 Review #3826334 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

Email response to complaints

I dont know where to begin. If this is the airline that is supposedly run on love then they mustve been in a lot of bad relationship. I cannot get anyone to return a call or a direct email. There is no service in customer service, and you would think because thats what they claim to be all about their service that it would come to some kind of agreement to do that.

User's recommendation: Don’t be handicap, don’t travel with small children, and don’t expect a lot.

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2 comments
#2229041

Good idea... This is Southwest Airlines, not 1970 Pan Am. How many people do you want to tie up for your concern?

#2229404
@PissedConsumer2229041

Pan Am???? Tie up a bunch of people???? Foolish child, what are you on about?!

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ID
#3826170 Review #3826170 is a subjective opinion of poster.
Location
Oakdale, California
Preferred solution
Full refund

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New Reviewer

Horrible company

Cancel your flight and then dont answer their phones, site crashes and they refuse to help. They talk to you like your a dog. They kept me on hold for 5 hours and never answered.

User's recommendation: Beware.

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ID
#3824057 Review #3824057 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Cons
  • Lack of customer service for lost baggage
  • Theft of travel funds
Loss
$1000
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Use discount

Southwest Airlines sent me an email advertising a 30% discount with no information or directions on how to take it vantage of it. In fact an empty and faults offer! I contacted the southwest reservations agent by phone who was no help at all!

User's recommendation: Don’t believe Southwest discount add offers!

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ID
#3821352 Review #3821352 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Early bird check in

I purchased the early bird check in however the boarding position that I received was the same that I would have received if I had checked in 24 hrs in advance...so what's the point. Don't waste your money.
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ID
#3810090 Review #3810090 is a subjective opinion of poster.
Cons
  • Early bird check in
New Reviewer

Complement.

I'm on flight #61 2/27/22 and have Terri as a flight attendant. You need to find more like her, she is great!
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ID
#3800754 Review #3800754 is a subjective opinion of poster.
Location
Wichita, Kansas
New Reviewer

Sittin on a HOT PLANE FOR AN HOUR! It’s about 100 degrees on this plane everyone sweating waiting to leave

Southwest will be my last choice for flights after sitting in a hot plane at the fat for an hour in 100 plus heat in Phoenix. Just poor customer service and maintenance of planes. Always broken or a problem. Ill be flying American Airlines from now on.

User's recommendation: Don’t fly southwest.

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ID
#3793937 Review #3793937 is a subjective opinion of poster.
Location
Phoenix, Arizona
Pros
  • Cheap
Cons
  • Not accommodating
Loss
$800
Preferred solution
Full refund

Lack of pilot on first flight delayed, then lied about bad weather on return flight that was delayed 2 hours

Southwest Airlines - Lack of pilot on first flight delayed, then lied about bad weather on return flight that was delayed 2 hours
Rudeness & lack of caring about customers. Lied to about reason for delay. No bad weather in Nashville where plane was coming from. First flight the pilot didnt show up after everyone was loaded onto the plane. Nobody seemed to care. Was told there is no compensation for bad weather& flight has to be more than 3 hours late if there is no weather problems.
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ID
#3770501 Review #3770501 is a subjective opinion of poster.
Location
Denver, Colorado

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New Reviewer

Delayed flight

Flight has been delayed by more than an hour. Was told it was because of bad weather in Nashville. Checked weather in Nashville & its 84 degrees & clear.
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2 comments
#2214833

Weather in any part of the nation can cause a delay because the flight crew timed out or went beyond the hours they were allowed to fly. For example, a flight crew bound for Nashville was held at a gate (counts as flight time) in another city affected by the weather.

When the crew finally made it to sunny Nashville, they timed out because of delays elsewhere.

The crew was stuck in Nashville and the airline had to scramble to find and get a new crew where they need to be. Please tell us you understand aviation is more than your cute little weather app.

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ID
#3761927 Review #3761927 is a subjective opinion of poster.
Location
Orlando, Florida
Cons
  • Changed flight time & lied about bad weather causing it
  • Completely unhelpful and rude
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Delayed flight

Told the flight was delayed by more than 1 hour because of bad weather in Nashville. Checked weather in Nashville & its 84 degrees & clear. No bad weatherSad
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ID
#3761918 Review #3761918 is a subjective opinion of poster.
Location
Orlando, Florida
Preferred solution
Price reduction

Airline Expert Talks

Airlines making masks optional | How to travel safely this season?

May 25, 2020

Airlines announce mask-optional policy. A travel expert, Jamie Larounis, talks about dropped mask mandate on airplanes and what it means for travelers.

Jamie Larounis
Jamie Larounis

Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.

New Reviewer

Flight changes

Not too happy with our trip from Austin to Bozeman changing flight times. It s now two stops and time changes. I looked at cheaper airlines who have nonstop flights but im already committed to this trip. Ive been a loyal customer, but after this trip I am looking at other companies.

User's recommendation: Shop around for nonstop flights.

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ID
#3745930 Review #3745930 is a subjective opinion of poster.
Location
Moody, Texas
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Southwest employees attempted to break into my luggage

Southwest Airlines - Southwest employees attempted to break into my luggage
Southwest Airlines - Southwest employees attempted to break into my luggage
Southwest Airlines - Southwest employees attempted to break into my luggage
Update by user Aug 06, 2022

Southwest has yet to respond to me. It’s been almost a month!

Original review posted by user Jul 07, 2022
SOUTHWEST employees attempted to BREAK INTO MY LUGGAGE & when they were unsuccessful they DAMAGED IT! The airline is saying that I checked it in DAMAGED which is UNTRUE. I am asking that the FOOTAGE be reviewed and am being told that that is not possible and theres nothing you all can do. My LUGGAGE WAS $800 and only used twice!! This is unacceptable!

User's recommendation: Take pics of your luggage before giving it to them!

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ID
#3741563 Review #3741563 is a subjective opinion of poster.
Location
Peoria, Arizona
Loss
$800
Preferred solution
Apology & refund

Book pet for flight

As always it was an excellent transaction with the agent my inquiring about carrying my pet and registering my pet and my upcoming flight in September. The agent was absolutely excellent as always.
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ID
#3740055 Review #3740055 is a subjective opinion of poster.
Location
Albuquerque, New Mexico

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