August 12, 2018 2nd leg of my trip was canceled. Waited on the phone for more than 30 minutes to rebook. Not very accommodating at all. Basically no help. Rebooked and missed 2 meetings for August 14, 2018. I had early bird check in and now since my flight has been...Read more
- Earlybird checkin
I didn't like
- Cusotmer service
I was supposed to fly with Southwest yesterday but my flight originating at La Guardia in NYC to Denver and the onto Albuquerque was cancelled. I rescheduled for today and yet again this flight was cancelled from La Guardia to Chicago and subsequently onto Albuquerque....Read more
Southwest Airlines - Southwest getting worse
Really bad experience. Very rude staff, delayed flights with no compensation and was told I couldn’t preboard with an infant. I guess I’ll have to choose my next airline more carefully. Shame on you southwest. Very disappointed.
Book to fly out of Boston to do wedding planning in Indiana. 3 hours before flight is due to take off they send an email saying flight is cancelled with no explanation. Had to call to find out its cancelled due to weather in Boston, meanwhile I am sitting in Boston and...Read more
I show up on time for my flight. A little bit of weather, but it’s not bad, just a little rain. So we line up to board, and the flight is already delayed. We tried talking to the desk, completely rude with snappy remarks and rolling of eyes. We finally board the plane...Read more
Southwest Airlines - Awful
Totally disorganized , zero empathy and the people on the plane still act like it’s a party when your weekend has been destroyed due to canceled flights and zero customer service- short this stock!!!
I was in a board meeting this morning, and received just an email that my flight had been canceled and to click here or call here to book a new one. Zero empathy or proactive ness at all. I had specifically book led my flight for early in the day to arrive in time to...Read more
Happened on flight 3305 from St Louis to FLL on 07/08/18. I boarded the plane around 7pm and sat down. Then another guy decided to sit next to me taking the window seat. Flight *** and once we get high enough the flight attendants started taking drink orders. I ordered...Read more
Southwest delayed my flight by an hour an half then undelayed my flight to the original flight time with no prior notice, thus causing me to miss my grandmother's funeral on July 8th To make matters worse, Marta at Gate C22 at McCarran Airport lacks basic customer...Read more
Myself, my husband and our 4 small children ages 3months to 10 years old were flying from Tampa to Nashville. Our flight was scheduled to depart at 07:30. We only heard the final boarding call at 07:20, we get to the gate at 07:21 since we were only a gate or two away....Read more
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