Southwest Airlines Reviews and Complaints
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What was your experience with Southwest Airlines?
Customers don't like
- Poor customer service
- Rude flight attendant
- Policy
Customers like
- Baggage policy
- Low price
- Flight destinations
Southwest Airlines - Saving seats
During earlybird seating flight attendants allow seat saving for those that have not paid for this service. This includes entire rows. Sitting on flight 1393. 6-15-18.
It may be time Southwest starts assigning seats. My wife was in the late A group coming out of Sacramento. When she got on the plane she ended up halfway back due to the people reserving ROWS for family members. We have had this happen before where one member of a...
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Today, my daughter and her two children, one of them 6 years old, and her husband, were in line for families with small children, ready to board after group A boarded. When we approached the SW boarding area, we were very rudely told that there is only one person...
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Traveling on flight 6956 from MCO to STL out of gate 121. Our inbound equipment was coming from STL flight 5442 into gate 121, a turn around back to STL. Meanwhile outbound BWI flight 2086 had been delayed since 4pm. They just announced that BWI flight 2086 will now...
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I didn't like
- Ground ops and customer service
Southwest Airlines - They're commuting fraud!
If you find a flight online, Southwest may increase the price of the flight in the time it takes you to enter your payment information and hit confirm. Just happened to me, a $90 increase. How is this legal?
Southwest Airlines - Stranded part3
Good customer service on the back end. Thanks
Southwest Airlines - Left stranded part 2
Just called customer service number in Texas, not a 800 number. LMAO refunds take up to 60 (Sixty) days. Also my wait time was 38 minutes. I will wait to record the whole conversation for "Quality Assurance" and posted on the internet. I hope they do the right thing and refund the last leg, we had to rent a car drive 9 hrs so I wouldnt get fired and my kids starve.
We were left stranded at BWI, after flight attendents said they had us covered. " the southwest team knew we were arriving a little late and they would have us on our flight." ...but that was a lie. Once we got to the counter I noticed the suttle " I can't guarantee it...
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I purchased two tickets. I realized within minutes I purchased wron ticket. Went back to SW.com changed tickets. Since it was within 24 hours they said they would refund my card for the difference. Waited a week and nothing. Called them they said they wait a few more...
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Anonymous
The tickets are nonrefundable..even if you make a mistake or your plans change you only revive a credit.Most airlines will charge you a $200 to $300 dollar fee to make any cha...
Similar to Southwest Airlines
Checked in for my flight from Baltimore to Lax an hour and ten minutes equally. Sat at gate for sixty five minutes and at boarding time trying to scan my ticket I was told to go to Customer service because I was not on the flight....(what?) The ticket agent printed out...
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While I don't care for rude behavior either, I give these guys a break sometimes. Noone reads the rules and they deal with people unable to follow simple instructions every da...