I booked a flight on Southwest less than a year ago, and had to cancel the trip. Since then I’ve flown with Southwest and didn’t remember the credits. I am traveling again in less than a month and the travel dates fall outside Southwest’s timeline to honor the...Read more
I didn't like
- Refund or credit unreasonable terms
- Refundcredit unreasonable terms
I didnt know you had to travel within 24 months EXACTLY in order to keep your points. United Airlines doesnt expire I thought they all worked the same way, I went to use my points and they said they are gone I needed to travel 2 days earlier the LAST trip! I asked for...Read more
On my return flight from PBI to ISP reservation # JG7K15 I purchased the early Boarding at a cost of $45.We ended up with B4,5,6.After all the A's boarded and all the Pre- boarding was completed we followed.The desk then allowed B boarding from the rear of the plane...Read more
Southwest Airlines - Terrible experience
I flew Southwest Airlines for the first time and the experience was horrible. The flights got delayed and cancelled and I had to spend the night in the airport in Chicago both times because they don’t have a shuttle to hotels from what I was told from the reps on the phone and at the airport. My first impression of this airline is horrible and I will not fly with them anymore.
Southwest Airlines - Boarding process is bad
Paid for early bird six months in advance. Between wheelchairs with accompanying passenger and pre boards with accompanying passengers, 42 passengers boarded before A List and Business class. I was in boarding position A30 and ended up in row 18 on the plane. Southwest needs to charge everyone who pre boards. This boarding process invites abuse which has been escalating the past couple of years.
Southwest Airlines - Lies Delays More Lies! Unacceptable!
Waiting on the ground on the plane for 90 minutes in Denver the day after Xmas. No excuse for the delay - the pilot kept making up things like they were boarding more bags and then there was a scratch on the cargo door! Flight 3156 - I want a refund for the absolutely horrific treatment and lies.
Southwest Airlines - Jacking people around on delayed flights
Still waiting to leave from a 8:55 Flight. Realizing great cost to the airline they let us deplane, get back on and then tell us that any minute now we are going to be leaving. Why not just tell the truth? That we are not going anywhere.
This airline only wants your money! They are not consumer oriented whatsoever! I purchased a flight 698 from PHX to CLT on 7/11/18; the flight (flt) was scheduled to depart at 3:20p, it was then delayed 30 mins; so the new departure time was 3:50p. Once we were all...Read more
I didn't like
- Lack of consideration for my situation
- Unprofessional employees
- Travel credit policy
So this is the second time in a row this has happened. The only reason I have time to make a complaint is because I am stuck in LAX for my flight to OAK due to a delay of about an hour and a half! That in and of itself is annoying, but the real gripe is with the fact...Read more
My husband and I were going home to Albuquerque to visit Family for Christmas. We had a flight booked on Dec 22, 2017 , Flight #732, departing Oakland at 7:55 pm, confirmation #OFRZHD. On December 14, 2017 I called to change my flight to flight #6015 departing at 3:45,...Read more
Beware! Southwest has no policy against holding seats. So even if you board in A or B you still end up in the back of the plane. This has happened too many times and the last time the customers were so rude and told me there was nothing I could do just to keep moving...Read more
I didn't like
- Southwest policy of open seating and saving seats
bought two first class tickets ( $2400round trip tickets from phoenix to ft Lauderdale.-- leaving I was number three and four to board-- --the first 7 rows on both sides of the plane were taken by ( 42 preboards! ) at least four young couples boarded along with other...Read more
The snack “trailmix” given to passengers was super salty, when I checked the Nutrition Facts, there was nothing nutritional about the snack, Sodium is 200 mg...this can kill a hipertension person; then you can only have a sip of water, that’s all you get.Read more
I had purchased two tickets for my daughter and grandchild to come home for Christmas. Purchased tickets in August 2017 for December 2017. 12 hours prior to her departure my daughter received a text message that her flight was canceled. Please, note this was not the...Read more
I didn't like
- Terrible with the customer service agent travis
Do you have something to say about Southwest Airlines? What happened? What can we help you with?