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The first leg of my flight home was a very short flight into Atlanta but it was delayed by 40 minutes. This out the time to catch the second leg of the flight to about 15 minutes from landing. I had paid the early bird fee but still ended up with a B group boarding...
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Anonymous
OneFlewOverTheCuckoosNest

ONE FLEW EAST, ONE FLEW WEST, ONE FLEW OVER THE CUCKOO'S NEST!

Anonymous
Anonymous

So you are seriously mad because this woman wanted to sit with her family? If they DID have a policy in place, you would have sat there even if she let you know that she was h...

2.9
I liked
  • Competitive prices
  • Usually reliable
I didn't like
  • Allow customers to
  • Completely unhelpful and rude
  • Save seats
#1362964
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Bag didn’t make transfer. They “guaranteed” delivery of it three days later. Then it got sent 2000 miles from my house, even though it had been just two hours away earlier that day. Still don’t have it and when I tried to call I keep getting sent to the website and the...
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#1340878
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August 12, 2018 2nd leg of my trip was canceled. Waited on the phone for more than 30 minutes to rebook. Not very accommodating at all. Basically no help. Rebooked and missed 2 meetings for August 14, 2018. I had early bird check in and now since my flight has been...
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Anonymous
Anonymous

"Waited on the phone for more than 30 minutes " Probably jammed up with the clueless, stuck in the 80's people like you who had to rebook by phone. The rest of the people were...

1.0
I liked
  • Earlybird checkin
  • Baggage
I didn't like
  • Cusotmer service
#1328249
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I was supposed to fly with Southwest yesterday but my flight originating at La Guardia in NYC to Denver and the onto Albuquerque was cancelled. I rescheduled for today and yet again this flight was cancelled from La Guardia to Chicago and subsequently onto Albuquerque....
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Anonymous
Anonymous

My advice is that you drive. Weather delays are extremely common and there is nothing anyone can do about them. Read the cancellation policies CLEARLY before purchasing ticket...

2.6
#1327818
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Southwest Airlines - Southwest getting worse

Really bad experience. Very rude staff, delayed flights with no compensation and was told I couldn’t preboard with an infant. I guess I’ll have to choose my next airline more carefully. Shame on you southwest. Very disappointed.
2.5
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1321563
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Book to fly out of Boston to do wedding planning in Indiana. 3 hours before flight is due to take off they send an email saying flight is cancelled with no explanation. Had to call to find out its cancelled due to weather in Boston, meanwhile I am sitting in Boston and...
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Anonymous
Anonymous

See the comment on the post above. Not "clearly scamming". Weather nationwide affects flights nationwide.

1.0
#1317919
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I show up on time for my flight. A little bit of weather, but it’s not bad, just a little rain. So we line up to board, and the flight is already delayed. We tried talking to the desk, completely rude with snappy remarks and rolling of eyes. We finally board the plane...
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Anonymous
Anonymous

"We tried talking to the desk" And what did you expect them to do at the desk about a delay. When will you lame people understand the people in the trenches of any industry ha...

Anonymous
Anonymous

Yes I'm very unhappy with Southwest service. Most staff need to be trained over on how to deal with the public.

1.2
#1315254
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Southwest Airlines - Awful

Totally disorganized , zero empathy and the people on the plane still act like it’s a party when your weekend has been destroyed due to canceled flights and zero customer service- short this stock!!!
#1314753
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I was in a board meeting this morning, and received just an email that my flight had been canceled and to click here or call here to book a new one. Zero empathy or proactive ness at all. I had specifically book led my flight for early in the day to arrive in time to...
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Anonymous
Anonymous

em·pa·thy-the ability to understand and share the feelings of another. What does empathy have to do with anything? I'm sure they felt bad for you but what did you want them to...

Anonymous
Anonymous

QUOTE : " Also I have to sit at the back of he plane " NEWS FLASH : My Grandmother had to sit in the back of the bus ....

1.0
#1314739
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Contact Southwest Airlines

Mailing Address:
Southwest Airlines
P.O. Box 36647-1CR
Dallas, Texas 75235
United States
Phone:
(800) 435-9792
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Happened on flight 3305 from St Louis to FLL on 07/08/18. I boarded the plane around 7pm and sat down. Then another guy decided to sit next to me taking the window seat. Flight *** and once we get high enough the flight attendants started taking drink orders. I ordered...
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Anonymous
FuckAllRacists

THE RACISM NEEDS TO STOP, NOW!

Anonymous
Anonymous

YawnnnnnnnnnnnnnnnnnnnnnnnnYou sound like a terrible terrible person who really should just stay home. You sound as if you get off on a power trip you think the measly cost of...

2.3
I didn't like
  • Some flight attendants appear racist
  • Staff on board needs re-training
#1304920
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