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Southwest Airlines - Gift card scam

Purchased online gift card for Holidays. Received confirmation e-mail regarding payment. Never received gift certificate. Called in a week, received 2nd confirmation e-mail in reference to original payment. Again, Never received the gift certificate as promised. Now 3 weeks later dealing with “leadership team” trying to get refund. They claim online purchases are Non-refundable. But I NEVER RECEIVED BY PURCHASE. When I called I was first told the “team doesn’t get intil 10:00 am EST. Waiting until after 12:30 pm. Called again. Was told they would get back to me. Still waiting....... I have flown SW airlines for many years but this is so disappointing that their customer service people can’t correct there mistakes. I highly warn everyone against buying any gift cards onlines from them!
#1445544
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Southwest Airlines - Bad service

I bought a ticket with no plane change on Sunday Jan-6 my first flight of the year flight 6474 las-DCA but no we get to Chicago treated very rude had to deplane because the plane we were on is going to Denver now and after being told rudely had to deplane to wait on a delayed flight not happy at all thanks for bad bad service
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1442397
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I filed a formal complaint against Southwest Airlines, (hereinafter SWA), based upon the following facts: I booked a round trip with SWA, departing Phoenix, AZ, on Oct. 8, 2018, bound for LaGuardia Airport, NYC (hereinafter LGA), returning to Phoenix on Oct. 10, 2018....
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Anonymous
Anonymous

No one cares about your complaint.....

1.1
#1431083
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Last night I flew from Las Vegas back home to Chicago. While I was in Vegas I purchased a MAGA hat (make america great again). The black female flight attendant noticed my hat instantly and rolled her eyes at me. While getting drink orders, she purposely skipped me...
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Anonymous
Anonymous

Sad to see you're so sensitive about someone being sensitive to a hat. You know full well you bought it to cheese off the "libs" and "snowflakes" and to get a reaction. Well y...

4.7
#1425994
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I just ended a call with Jared Boone in the “so called” Executive Office to have travel rewards extension. I requested an exception as we were unable to use our extended voucher for $180.00 which expired a week ago due to a death in the family. I was told no!! I...
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Anonymous
Anonymous

Extended voucher?so was it already extended once?they can't keep extending it for you.it wouldn't be fair to others

Anonymous
Anonymous

And the voucher was based on an original purchase that had terms that YOU agreed to, which did not include exceptions for deaths in the family, emergencies, staffing shortages...

#1410495
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I was harassed by a SW employee at the gate. I had three bags, with the third being a small medical device, which is allowed. The SW employee approached and challenged me on the number of bags I had. When I told him the third item was a medical device, and I was...
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Anonymous
Anonymous

It is an faa rule for airlines.airlines get fined hundreds of thousands if dollars for allowing people to board with too many bags.also there is an exception for medical devic...

h.kitchener
h.kitchener

This kind of behavior is now rather common in airports and with all airline personnel. They have become arrogant, rude and lacking in much common sense. This all started as be...

1.0
I didn't like
  • Lack of consideration for my situation
#1409800
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We had a Southwest charge card that we opened a few years ago. We used the card and earned enough points for a free flight. Somehow when the rewards account was opened, the wrong email was entered into our account and we were not receiving our Southwest emails...
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1.0
#1406991
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Southwest Airlines - Sorry for the in sensitive employees at Southwest 10.26.2018
We started a perfectly delayed flight with Southwest. We tried to change our flight that connected in Atlanta. We were told not to change our flight because they were holding our flight. There were 14 of us connecting to go to Orlando. We spoke with a customer service...
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Anonymous
Anonymous

We are so unhappy with how SW Airlines treated me, we’re done with the airlines and we both have been frequent flyers for a decade and a half.

Anonymous
Anonymous

This is flying..... What did you want them to do, bump 14 other people off their flights for your group? You mean 14 other people whose reasons for travel are just as compelli...

1.9
#1389356
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The first leg of my flight home was a very short flight into Atlanta but it was delayed by 40 minutes. This out the time to catch the second leg of the flight to about 15 minutes from landing. I had paid the early bird fee but still ended up with a B group boarding...
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Anonymous
OneFlewOverTheCuckoosNest

ONE FLEW EAST, ONE FLEW WEST, ONE FLEW OVER THE CUCKOO'S NEST!

Anonymous
Anonymous

So you are seriously mad because this woman wanted to sit with her family? If they DID have a policy in place, you would have sat there even if she let you know that she was h...

2.9
I liked
  • Usually reliable
  • Competitive prices
I didn't like
  • Allow customers to
  • Save seats
  • Completely unhelpful and rude
#1362964
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Contact Southwest Airlines

Mailing Address:
Southwest Airlines
P.O. Box 36647-1CR
Dallas, Texas 75235
United States
Phone:
(800) 435-9792
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Southwest Airlines Products and Services

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Southwest Airlines - Missing Bag

Bag didn’t make transfer. They “guaranteed” delivery of it three days later. Then it got sent 2000 miles from my house, even though it had been just two hours away earlier that day. Still don’t have it and when I tried to call I keep getting sent to the website and the website takes an email and email response says to call!!! They clearly don’t care. What use are free checked bags if you can’t get the bags back??? There are too many other options to fly to ever use them again.
#1340878
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