Latest review first
Southwest Airlines - Gift card scam
Purchased online gift card for Holidays. Received confirmation e-mail regarding payment. Never received gift certificate. Called in a week, received 2nd confirmation e-mail in reference to original payment. Again, Never received the gift certificate as promised. Now 3 weeks later dealing with “leadership team” trying to get refund. They claim online purchases are Non-refundable. But I NEVER RECEIVED BY PURCHASE. When I called I was first told the “team doesn’t get intil 10:00 am EST. Waiting until after 12:30 pm. Called again. Was told they would get back to me. Still waiting....... I have flown SW airlines for many years but this is so disappointing that their customer service people can’t correct there mistakes. I highly warn everyone against buying any gift cards onlines from them!
Southwest Airlines - Bad service
I bought a ticket with no plane change on Sunday Jan-6 my first flight of the year flight 6474 las-DCA but no we get to Chicago treated very rude had to deplane because the plane we were on is going to Denver now and after being told rudely had to deplane to wait on a delayed flight not happy at all thanks for bad bad service
I filed a formal complaint against Southwest Airlines, (hereinafter SWA), based upon the following facts: I booked a round trip with SWA, departing Phoenix, AZ, on Oct. 8, 2018, bound for LaGuardia Airport, NYC (hereinafter LGA), returning to Phoenix on Oct. 10, 2018....Read more
Last night I flew from Las Vegas back home to Chicago. While I was in Vegas I purchased a MAGA hat (make america great again). The black female flight attendant noticed my hat instantly and rolled her eyes at me. While getting drink orders, she purposely skipped me...Read more
I just ended a call with Jared Boone in the “so called” Executive Office to have travel rewards extension. I requested an exception as we were unable to use our extended voucher for $180.00 which expired a week ago due to a death in the family. I was told no!! I...Read more
I was harassed by a SW employee at the gate. I had three bags, with the third being a small medical device, which is allowed. The SW employee approached and challenged me on the number of bags I had. When I told him the third item was a medical device, and I was...Read more
I didn't like
- Lack of consideration for my situation
We had a Southwest charge card that we opened a few years ago. We used the card and earned enough points for a free flight. Somehow when the rewards account was opened, the wrong email was entered into our account and we were not receiving our Southwest emails...Read more
We started a perfectly delayed flight with Southwest. We tried to change our flight that connected in Atlanta. We were told not to change our flight because they were holding our flight. There were 14 of us connecting to go to Orlando. We spoke with a customer service...Read more
The first leg of my flight home was a very short flight into Atlanta but it was delayed by 40 minutes. This out the time to catch the second leg of the flight to about 15 minutes from landing. I had paid the early bird fee but still ended up with a B group boarding...Read more
- Usually reliable
- Competitive prices
I didn't like
- Allow customers to
- Save seats
- Completely unhelpful and rude
Southwest Airlines - Missing Bag
Bag didn’t make transfer. They “guaranteed” delivery of it three days later. Then it got sent 2000 miles from my house, even though it had been just two hours away earlier that day. Still don’t have it and when I tried to call I keep getting sent to the website and the website takes an email and email response says to call!!! They clearly don’t care. What use are free checked bags if you can’t get the bags back??? There are too many other options to fly to ever use them again.
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