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August 12, 2018 2nd leg of my trip was canceled. Waited on the phone for more than 30 minutes to rebook. Not very accommodating at all. Basically no help. Rebooked and missed 2 meetings for August 14, 2018. I had early bird check in and now since my flight has been...
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Anonymous
Anonymous

"Waited on the phone for more than 30 minutes " Probably jammed up with the clueless, stuck in the 80's people like you who had to rebook by phone. The rest of the people were...

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1.0
Milwaukee, Wisconsin
I liked
  • Earlybird checkin
  • Baggage
I didn't like
  • Cusotmer service
#1328249
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I was supposed to fly with Southwest yesterday but my flight originating at La Guardia in NYC to Denver and the onto Albuquerque was cancelled. I rescheduled for today and yet again this flight was cancelled from La Guardia to Chicago and subsequently onto Albuquerque....
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2.6
#1327818
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Southwest Airlines - Southwest getting worse

Really bad experience. Very rude staff, delayed flights with no compensation and was told I couldn’t preboard with an infant. I guess I’ll have to choose my next airline more carefully. Shame on you southwest. Very disappointed.
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2.5
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Los Angeles, California
#1321563
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Book to fly out of Boston to do wedding planning in Indiana. 3 hours before flight is due to take off they send an email saying flight is cancelled with no explanation. Had to call to find out its cancelled due to weather in Boston, meanwhile I am sitting in Boston and...
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1.0
#1317919
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I show up on time for my flight. A little bit of weather, but it’s not bad, just a little rain. So we line up to board, and the flight is already delayed. We tried talking to the desk, completely rude with snappy remarks and rolling of eyes. We finally board the plane...
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Anonymous
Anonymous

"We tried talking to the desk" And what did you expect them to do at the desk about a delay. When will you lame people understand the people in the trenches of any industry ha...

Anonymous
Anonymous

Yes I'm very unhappy with Southwest service. Most staff need to be trained over on how to deal with the public.

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1.2
#1315254
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Southwest Airlines - Awful

Totally disorganized , zero empathy and the people on the plane still act like it’s a party when your weekend has been destroyed due to canceled flights and zero customer service- short this stock!!!
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#1314753
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I was in a board meeting this morning, and received just an email that my flight had been canceled and to click here or call here to book a new one. Zero empathy or proactive ness at all. I had specifically book led my flight for early in the day to arrive in time to...
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Anonymous
Anonymous

em·pa·thy-the ability to understand and share the feelings of another. What does empathy have to do with anything? I'm sure they felt bad for you but what did you want them to...

Anonymous
Anonymous

QUOTE : " Also I have to sit at the back of he plane " NEWS FLASH : My Grandmother had to sit in the back of the bus ....

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1.0
#1314739
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Happened on flight 3305 from St Louis to FLL on 07/08/18. I boarded the plane around 7pm and sat down. Then another guy decided to sit next to me taking the window seat. Flight *** and once we get high enough the flight attendants started taking drink orders. I ordered...
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Anonymous
Anonymous

YawnnnnnnnnnnnnnnnnnnnnnnnnYou sound like a terrible terrible person who really should just stay home. You sound as if you get off on a power trip you think the measly cost of...

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2.3
Saint Louis, Missouri
Product
Southwest Airlines Flight Attendant
I didn't like
  • Some flight attendants appear racist
  • Staff on board needs re-training
#1304920
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Southwest delayed my flight by an hour an half then undelayed my flight to the original flight time with no prior notice, thus causing me to miss my grandmother's funeral on July 8th To make matters worse, Marta at Gate C22 at McCarran Airport lacks basic customer...
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Anonymous
Anonymous

"She wouldnt look my wife in the eye as she was trying to find a resolution."Hmmmmmmmm... Let' see.. A plane load of people were delayed. It wasn't a YOU event. It was an ever...

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1.0
Las Vegas, Nevada
Product
Southwest Airlines Customer Care
I liked
  • Asif quereshi
I didn't like
  • Csr marta at gate c22
#1304697
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Contact Southwest Airlines

Mailing Address:
Southwest Airlines
P.O. Box 36647-1CR
Dallas, Texas 75235
United States
Phone:
(800) 435-9792
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Myself, my husband and our 4 small children ages 3months to 10 years old were flying from Tampa to Nashville. Our flight was scheduled to depart at 07:30. We only heard the final boarding call at 07:20, we get to the gate at 07:21 since we were only a gate or two away....
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Anonymous
Karl

Unless you were making a connection you need to promptly get to the listed gate for your flight as soon as you get into the airport and look at the list of flights and gates. ...

Anonymous
Eddie

A griper AND a child beater ... usually comes hand in hand.

Comment 18 comments
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1.0
Tampa, Florida
Product
Southwest Airlines Customer Care
#1302516
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