I WAS IN ST LOUIS AT THE AIRPORT I DID NOT KNOW MY TICKET DID NOT HAVE A BOARDING PASS. I WAS THROWN OUT OF LINE 4 TIMES. THIS IS NOT ACCEPTABLE. I WAITED A LONG TIE IN LINE TO BOARD THE PLANE ONLY TO BE THROWN OUT OF LINE. THIS WAS MAY 29TH 2017. SINCERELY CLAUDIA J,...Read more
Flew from Denver to Laguardia Airport in New York City. The flight out of Denver had a 1 hour 50 minute delay, and the flight out of New York was delayed 1 1/2 hours. Blue skies! Ridiculous, frustrating, unnecessary!!Read more
I wish to relate a most disturbing incident regarding SOURTWEST I recently experienced. On May 12 my wife and I flew flight 791 Philadelphia to Denver. Let me begin by relating I am 83 years old with acute hearing so I stuff tissue in my ears. On this flight the...Read more
Southwest Airlines Customer Care Review
The worst customer service ever. Lost my golf clubs from vegas to San Diego. Had a tee time at Torrey pines which we had paid for in advance and am still fighting to recoup the lost money. Agent got nasty and rude when I asked what happened. Blamed TSA and stated they lose clubs all the time. If this is a fact, a warning should be posted before hand.
Short Review on November 26, 2016
I love Southwest and Southwest Vacations by Mark Travel. Flew to LAX ..from Philadelphia..flights on time and great flight attendents . Highly recommend Southwest & Southwest Vacations!
Southwest Airlines Flight Review
They are cheap for a reason. Dont fly with them I rather pay the price for good service then go thru *** and be strangled at the airport for hours.
Southwest Airlines Flight 1821 Review
SW needs to follow googles lead and invest in self flying aircraft. Sitting in Denver airport waiting on my connection and they dont have any pilots, no idea when they will, and cant get me out until the following day.
Taking a flight from midway chicago b9. While the plane holds 150+ passengers, there is seating for about 30 at the gate. We aren't all young and functional enough to stand for an hour waiting on a flight. While the new chairs look nice, they take up too big of a...Read more
Took a flight out of Indianpoilis April 30th I believe it was a early flight around 7:00 am to Las Vegas, as soon as I was seated I could tell just by observing the flight attendants it wasnt going to be pleasant and I was right. All three attendants seemed to have a...Read more
I am a contracted employee for Southwest for NAS at kci airport in Kansas City, MO. I clean the gates that belong to Southwest as well as bathrooms. KCI doesnt have enough bathrooms for southwest customers. Today i was cursed out and had women jump in my face because I...Read more
Two of us traveling Seattle (SEA) to San Diego (SAN). We go hung up on the freeway to SEA so I called SWA about 30 minutes prior to flight time to advise that we would not make the flight... it's called a "courtesy" and was informed that I could re-book for around $100...Read more
Same thing happened to me. I even had two SWA employees tell me that Customer Service can authorize that I fly using funds from a previous trip within days of my next trip. They were all buttons and bows about how great SWA is about these things. WRONG!! They expired...Read more
I didn't like
- Policies do not protect the customer
- Policies are not well communicated and financially benefit swa
Tried to book a fleight to SFO and their web site was broken or had problems, so I called their 800 number. After five tries and being in hold four times I told the last person who also wanted to transfer me to someone else to forget it. I booked on American Airlines....Read more
We traveled an average of one round trip every 2 weeks with southwest airline lately. There is one trip that we made multiple changes in departure times due to schedule conflicts. We forget to cancel this particular trip when we could not make it. Southwest airline...Read more
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