filters
state:
Show
city:
Show
category:
Show
product:
Show
Same thing happened to me. I even had two SWA employees tell me that Customer Service can authorize that I fly using funds from a previous trip within days of my next trip. They were all buttons and bows about how great SWA is about these things. WRONG!! They expired...
Read more
Anonymous
Anonymous

Really people need to realize an expiration date is exactly that. It expires on that date. Just like a coupon expires you wouldn't be able to use it after that date either

Anonymous
Anonymous

Such problems arise only when people keep purchasing and cancelling flights that they do not want. This only occurs when you purchase a THIRD flight using credit from TWO prio...

1.4
I didn't like
  • Policies do not protect the customer
  • Policies are not well communicated and financially benefit swa
#1018789
Reply to reviews
Tried to book a fleight to SFO and their web site was broken or had problems, so I called their 800 number. After five tries and being in hold four times I told the last person who also wanted to transfer me to someone else to forget it. I booked on American Airlines....
Read more
Anonymous
Anonymous

" I will short your stock"Yawnnnnnnnnnnnnnnnnnnnnn. Do you think anyone cares if your short your pitiful few shares? IF you a major share holder, you wouldn't be here whining ...

Anonymous
Anonymous

Maybe the trouble is that you tried to book a "fleight" when you should have been trying to book a "flight." Perhaps this lack of attention to detail created the website prob...

1.0
#1016058
Reply to reviews
We traveled an average of one round trip every 2 weeks with southwest airline lately. There is one trip that we made multiple changes in departure times due to schedule conflicts. We forget to cancel this particular trip when we could not make it. Southwest airline...
Read more
Anonymous
Anonymous

So you flew with them for years, but on this one occasion YOU MADE A MISTAKE and you want to quit using them. You have an inflated sense of self-importance and entitlement. ...

Anonymous
Anonymous

"The travel spending with them in the past means nothing to them"No Rockefeller it does not unless the little tick button you hit saying you understood how this thing works pr...

#1012686
Reply to reviews

Southwest Airlines Customer Care Review

Southwest Airlines
#970808
1.0
Details
The worst customer service ever. Lost my golf clubs from vegas to San Diego. Had a tee time at Torrey pines which we had paid for in advance and am still fighting to recoup the lost money. Agent got nasty and rude when I asked what happened. Blamed TSA and stated they lose clubs all the time. If this is a fact, a warning should be posted before hand.
Comment
Show
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Quality of Food
Staff
Value for money
Website

Short Review on November 26, 2016

Southwest Airlines
#961907
5.0
Details
I love Southwest and Southwest Vacations by Mark Travel. Flew to LAX ..from Philadelphia..flights on time and great flight attendents . Highly recommend Southwest & Southwest Vacations!
Comment
Show
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website

Southwest Airlines Flight Review

Southwest Airlines
#941799
5.0
Details
They are cheap for a reason. Dont fly with them I rather pay the price for good service then go thru *** and be strangled at the airport for hours.
Comment
Show
Customer service
Exchange, Refund and Cancellation Policy
Number of Destinations
Staff
Website

Southwest Airlines Flight 1821 Review

Southwest Airlines
#923415
SW needs to follow googles lead and invest in self flying aircraft. Sitting in Denver airport waiting on my connection and they dont have any pilots, no idea when they will, and cant get me out until the following day.
Comment
Show
First of all, I would encourage anyone who cares about getting their points through various Rapid Rewards programs to be diligent in order to actually get their points. I have been a loyal member of SW Airlines for years and I am amazed, as in this case, when they are...
Read more
1.0
#1010791
Reply to reviews
This was on flight #575 on February 8th, 2017 from Oakland airport to Santa Ana (departure time ~1:45 pm). This clown African-American male flight attendant kept making an extra effort in turning his face away and deliberately not being nice when I (of Indian origin)...
Read more
Anonymous
Anonymous

"Funny how some people with such little worth think that they know it all". What a jerky thing to say. If that is the kind of attitude you have towards people I am not at all ...

Anonymous
Anonymous

Look snowflake, perhaps this person was doing what flight attendants are on board to do. Contrary to what you think, they're not there to serve drinks or peanuts, they're not ...

3.6
I didn't like
  • Some flight attendants appear racist
#1008444
Reply to reviews
Yeah they check your bags for free! And steal anything they want! Not the first time it has happened at Dallas Love Field for me! Flyers beware! Ridiculous! You get nothing but runaround! All these years of hearing how freaking fabulous Southwest is ... and get behind...
Read more
Anonymous
Anonymous

All airlines say they will not cover missing or damaged electronics or other valuable items in checked bags.They don't inventory bags .so if they did people could just say thi...

#1007734
Reply to reviews
I had put my stuff under my seat on flight 4845 and had to use the restroom really bad. When I came back some man was in my seat. I explained to him that I was sitting there so he responded by giving me my bags and saying " here you go". I was dumbfounded that he was...
Read more
I didn't like
  • Service
#1003782
Reply to reviews
I was on the flight 4553 from vegas to Chicago on Wed the 25 og january 2017 .flight pressure dident feel right then half the plane was cold the other half was warm but my conceren is when we stoped in Chicago they sent the Po on our plane police officers came on...
Read more
Anonymous
Anonymous

All people on that plane had gone through security.No security issue there.It actually happens quite often.Especially after people have a couple drinks mixed with altitude, th...

3.3
I liked
  • Friendly staff
I didn't like
  • What we faced when we got to gate
#998114
Reply to reviews
The landing at MSP airport was very hard. The plane hit the runway hard and bounced. I am trying to decide if I should go see a doctor for my back pain caused by this flight. They also did not give any kind of "brace for landing" warning. The pilot did not apologies in...
Read more
LadyScot
LadyScot

It seems like the pilot's mind reading batteries were dead. Honestly, you had a 'brace for landing' with the message "We are approaching destination and will be on the ground ...

Anonymous
Anonymous

They will only have you brace if you are crashing.Getting in the brace position can cause neck and back injuries.So unless your crashing it would do more harm than good.The po...

2.0
#996652
Reply to reviews
We as a family of 4 traveled to Cancun May, 2016. We picked up our bags in Atlanta to go through customs and then gave them back to TSA to fly to Columbus, OH (home). My daughter's bag did not make it. We valued the contents at over $3,000. Jewelry, go-pro camera, etc....
Read more
Anonymous
Anonymous

Actually alot of airlines dont have a luggage tracking system.especially discount or low cost airlines.Its part of the way they cut cost.So they manually check and match bags....

1.0
#984624
Reply to reviews