Returning from Atlanta to LAX, flight 204 on 9/26/17. I'm sitting at the bulkhead middle seat and the as stewardess walks up to the front, I ask for some tea. She responds with "yes, I'll get that for you, oh I'll get that for you in a few minutes. She turns around...Read more
Monday 18 Sep 2017 evening flight from New Mexico to Houston. Destination never reached due to weather and left to find a room, find a cab, find food out of my pocket and told to wait for morning flight to Houston and find a connecting flight to San Antonio and who...Read more
I didn't like
- Customer satisfaction
Booked a vacation package which went pretty good but then I learned that my son was getting deployed and was asked to go to his going away party. That's when things went real bad as I tried to move my fight up one week. What should of been a simple thing became a...Read more
Southwest Airlines Website Review
I pre checked into flight.. It did not give me a precheck notice boarding pass. website told me to go to kiosk to get boarding pass.. Never had this problem with any other airlines.. Why couldnt it give me a boarding pass for my mobile phone.. I even have the SW App.
Southwest Airlines Flight Attendant Review
Special treatment . Why some customers need coupon or credit card and other didn't. Racist my conclusion. I fly almost weekly. And this flight attendent is a racist.
Southwest Airlines Customer Care Review
Very nasty and disrespectful to my mother who is in a wheelchair and myself....told me to put my bags down and assist my mother myself in a very nasty tone....I was so upset and i wouldnt want anyone to experience this with there handicapped love one....I wanted to cry
Southwest Airlines Flight 4300 Review
Southwest is worst airline in USA, delay, delay, 15 minutes at a time for 6 hours instead of the truth...
I tried to move my wife's flight (T9SYNT) up a few days and was willing to pay any difference in the ticket price. I was denied on Sunday the 20th and again on Monday the 21st to change because your folks tell me I supposedly booked the ticket incorrectly the first...Read more
I didn't like
- That i was not allowed to change my flight
I have traveled on Southwest for many years. I do not mind lining up like "cattle". I have adapted over the years. When airline came to Long Island Islip Airport, you could only check in 4 hours before flight, so we got to the airport early. Then SW gave out plastic...Read more
Southwest had me at the airport for 7 hours... Flight was delayed seven times and never announced that the flight was cancelled.. I had to go to a boarding agent and ask about the flight.. He lies and tell me that they announced on the overhead that the flight was...Read more
My daughter works with a brother of your employees,He took 600 dollars from us and said his brother who works for you can get us to Kansas for 200 dollars each.Brian Stevens works for you in Colorado.My daughter inboxed him and told him what his brother did.He said he...Read more
On July 28th, I left my Ipad on a SWA flight from Vegas to Reno. The flight attendant found it on the next flight leg to LAX. He notified me, gave me his name, and said he would give it to SWA baggage at LAX, even gave me the name of the baggage contact. In trying to...Read more
Purchased a round trip ticket for Memorial service in Boston. This was a connecting flight and the poor service was on the return home trip from Boston to Baltimore, and Baltimore to Norfolk VA. Flight delayed for several hours with constant confusing texts, ( Plane...Read more
I didn't like
- Rude flight attendant
- Policy regarding canceling flights
Today I arrived at Boston's Logan Airport at just after 3:30am for a 5:45 am flight to drop my sister off . We lugged 2 very heavy suitcases to the curbside checkin. When the attendant tried to check her in we were informed that the flight had just been cancelled. The...Read more
- Earlybird checkin
- Handicap friendly
- Bags fly free
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