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I WAS IN ST LOUIS AT THE AIRPORT I DID NOT KNOW MY TICKET DID NOT HAVE A BOARDING PASS. I WAS THROWN OUT OF LINE 4 TIMES. THIS IS NOT ACCEPTABLE. I WAITED A LONG TIE IN LINE TO BOARD THE PLANE ONLY TO BE THROWN OUT OF LINE. THIS WAS MAY 29TH 2017. SINCERELY CLAUDIA J,...
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Anonymous
Anonymous

Anyone this incompetent should be put on the "do not fly" list.

Anonymous
Anonymous

This is a board to posts complaints so other consumers can see them. Nothing you put here will go to Southwest and you will not get a response.

#1055305
Reply to reviews
Flew from Denver to Laguardia Airport in New York City. The flight out of Denver had a 1 hour 50 minute delay, and the flight out of New York was delayed 1 1/2 hours. Blue skies! Ridiculous, frustrating, unnecessary!!
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Anonymous
Kathy Powers

I'd rather walk! I cannot abide disrespect and overcharges. I think that if I have to say more than 50 words it might get monotonous. Now that I'm retired, I have multiple dis...

2.8
#1054146
Reply to reviews
I wish to relate a most disturbing incident regarding SOURTWEST I recently experienced. On May 12 my wife and I flew flight 791 Philadelphia to Denver. Let me begin by relating I am 83 years old with acute hearing so I stuff tissue in my ears. On this flight the...
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Anonymous
anniemouse

What is SOURTWEST? Is that some sort of gummy candy?!

#1050900
Reply to reviews

Southwest Airlines Customer Care Review

Southwest Airlines
#970808
1.0
Details
The worst customer service ever. Lost my golf clubs from vegas to San Diego. Had a tee time at Torrey pines which we had paid for in advance and am still fighting to recoup the lost money. Agent got nasty and rude when I asked what happened. Blamed TSA and stated they lose clubs all the time. If this is a fact, a warning should be posted before hand.
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Short Review on November 26, 2016

Southwest Airlines
#961907
5.0
Details
I love Southwest and Southwest Vacations by Mark Travel. Flew to LAX ..from Philadelphia..flights on time and great flight attendents . Highly recommend Southwest & Southwest Vacations!
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Level of Comfort
Number of Destinations
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Product or Service Quality
Quality of Food
Staff
Value for money
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Southwest Airlines Flight Review

Southwest Airlines
#941799
5.0
Details
They are cheap for a reason. Dont fly with them I rather pay the price for good service then go thru *** and be strangled at the airport for hours.
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Southwest Airlines Flight 1821 Review

Southwest Airlines
#923415
SW needs to follow googles lead and invest in self flying aircraft. Sitting in Denver airport waiting on my connection and they dont have any pilots, no idea when they will, and cant get me out until the following day.
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Taking a flight from midway chicago b9. While the plane holds 150+ passengers, there is seating for about 30 at the gate. We aren't all young and functional enough to stand for an hour waiting on a flight. While the new chairs look nice, they take up too big of a...
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Anonymous
Kathy Powers

People are not cattle! I'd rather walk! I cannot abide disrespect and overcharges. I think that if I have to say more than 50 words it might get monotonous. Now that I'm retir...

#1047086
Reply to reviews
Took a flight out of Indianpoilis April 30th I believe it was a early flight around 7:00 am to Las Vegas, as soon as I was seated I could tell just by observing the flight attendants it wasnt going to be pleasant and I was right. All three attendants seemed to have a...
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Anonymous
Anonymous

"not one snack was ever offered."What is it with people like you and the need for a snack and ba ba of wa wa? My 6 year old can go 3 1/2 hours without a "snack."

Anonymous
Anonymous

Flying today is nothing like it was prior to 9-11. Imagine getting on a plane every day and thinking it could be the last time you did. Not excusing their behaviour, however...

#1042813
Reply to reviews
I am a contracted employee for Southwest for NAS at kci airport in Kansas City, MO. I clean the gates that belong to Southwest as well as bathrooms. KCI doesnt have enough bathrooms for southwest customers. Today i was cursed out and had women jump in my face because I...
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#1035977
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Two of us traveling Seattle (SEA) to San Diego (SAN). We go hung up on the freeway to SEA so I called SWA about 30 minutes prior to flight time to advise that we would not make the flight... it's called a "courtesy" and was informed that I could re-book for around $100...
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Anonymous
Anonymous

Take responsibility for your actions.

Anonymous
anonymous

Be on time, keep the terms of the contract, then there will be no problems. You brought this on yourself by not allowing enough time to get to the airport. (I assume like all...

1.5
#1023317
Reply to reviews
Same thing happened to me. I even had two SWA employees tell me that Customer Service can authorize that I fly using funds from a previous trip within days of my next trip. They were all buttons and bows about how great SWA is about these things. WRONG!! They expired...
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Anonymous
Anonymous

Really people need to realize an expiration date is exactly that. It expires on that date. Just like a coupon expires you wouldn't be able to use it after that date either

Anonymous
Anonymous

Such problems arise only when people keep purchasing and cancelling flights that they do not want. This only occurs when you purchase a THIRD flight using credit from TWO prio...

1.4
I didn't like
  • Policies do not protect the customer
  • Policies are not well communicated and financially benefit swa
#1018789
Reply to reviews
Tried to book a fleight to SFO and their web site was broken or had problems, so I called their 800 number. After five tries and being in hold four times I told the last person who also wanted to transfer me to someone else to forget it. I booked on American Airlines....
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Anonymous
Anonymous

" I will short your stock"Yawnnnnnnnnnnnnnnnnnnnnn. Do you think anyone cares if your short your pitiful few shares? IF you a major share holder, you wouldn't be here whining ...

Anonymous
Anonymous

Maybe the trouble is that you tried to book a "fleight" when you should have been trying to book a "flight." Perhaps this lack of attention to detail created the website prob...

1.0
#1016058
Reply to reviews
We traveled an average of one round trip every 2 weeks with southwest airline lately. There is one trip that we made multiple changes in departure times due to schedule conflicts. We forget to cancel this particular trip when we could not make it. Southwest airline...
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Anonymous
Anonymous

So you flew with them for years, but on this one occasion YOU MADE A MISTAKE and you want to quit using them. You have an inflated sense of self-importance and entitlement. ...

Anonymous
Anonymous

"The travel spending with them in the past means nothing to them"No Rockefeller it does not unless the little tick button you hit saying you understood how this thing works pr...

#1012686
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