Southwest Airlines
Reviews and Complaints

I felt I was cheated out of about $800 by flying economy plus for 5 inches of leg room. I thought I was flying first class.

It was not like being in first class. I was very disappointed.

We pay for extra leg room but never received it. We was supposed to board the plane but there was no Captain available to the plane also we was scheduled to board the plane at 6:20 pm, but didn't board the plane until 8:00 so miss our daughter birth.

I missed my 8:00 flight ALN18N. I need help to reschedule.

Can you do my reservation? I missed my alarm and missed my ride.

I'm trying to correct my itinerary. I am leaving Albuquerque on the 14th of August, returning on the 17th.

Not sure why my dates changed?

I also have a room at Quality Inn in Wellington, CO that I need on the 14th, not the 26th. Can you assist me please?

Southwest suddenly started additional charges to pick your seat and take baggage. I was unaware that they were now doing that and recently scheduled a flight that would have been quite a bit cheaper through a different airline. I used to automatically get my flights from Southwest, but I will have to compare prices with add-ons from now on.

I, Ms. Tonique Laurent Miller, who was a flying customer and who was flying into Las Vegas from Waikiki, Hawaii, was removed from my flight to Chicago Midway Airport.

This is due to human trafficking by and through their surveillance cameras.

I, Ms. Tonique Laurent Miller, recommend no one use Las Vegas Southwest Airlines.

My shoes got destroyed and now they're not doing anything about it. Customer service is very unhelpful for the most part, and I feel like I'm getting a runaround.

However, I have had a couple of customer service reps who were really helpful, but I'm still not getting answers to my issue. It's very frustrating.

waiting for a call back from southwest airlines customer care about my southwest airlines credit card reward points.

Lost contact with the operator on call about confirmation of flights from ***, *** to ***-***, ***.

I was late and was told my luggage would be on the next flight. It was not.

It wasn't even there the next day.

They finally called me and it has been a back and forth mess. I have no idea where my luggage is.

Southwest Airlines canceled my trip to Dallas and booked me on a flight several hours later, which would not satisfy my focus. This caused an enormous waste of time and, of course, booking with a different airline for more money than I would have paid. Additionally, they keep trying to give me flight credits even though I do not want to fly with them again, so I want to make sure I get all my money back transferred to my credit card, both for my reservation, which is under the name of Nitin Tandon, as well as for my son, Aditya Tandon.

To contact Southwest Airlines customer support, call I.855.2O1.562I . The customer service team is available 24/7 to assist with flight reservations, booking modifications, cancellations, check-in support, baggage questions, and other travel-related concerns. Travelers can reach out for help managing their trips, updating passenger details, reviewing flight options, and getting assistance with eligible changes according to Southwest Airlines policies.

We did not want the flight we were changed to. ***, who was so kind and helpful, found the perfect flight for us and our 11 year old granddaughter! We are very appreciative of her time and assistance!

No one picked up the phone its frustrating not able to talk to anyone. Poor customer service. And my first time calling.