Southwest Airlines
Reviews and Complaints
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Verified Reviewer
Refund
I booked two flights from San Francisco to Las Vegas on July 19 by my mistake. Make sure to refund one with a card.
Refund with my card, not points or mileage. It's too much money for me
- Refund
Preferred solution: Full refund
User's recommendation: 3CA06G
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Wayne, Indiana
Charged for a flight already paid for
People who take reservations should not have kids and other distractions when you are doing business regarding something like this. I was inconvenienced .missed my original flight.hire people who don't have distractions.
Chicago, Illinois
Ridiculous when it comes to flight changes! And the staff speaks angrily at passengers who are already upset about cancellations when they just want to know WHY we were waiting in a PILOT. Our gate wa
Poor customer service! We waited over 2 hours longer to leave MCO.
Then our gate was switched at the last minute . We also had to wait for a PILOT yo arrive after the young lady at the gate had told us our pilot was already there !
So frustrating and our flight was extra delayed . We were getting sleepy and that flight departed MCO late as ever !!!
San Francisco, California
Outstanding job
Amy was done and very outstanding job with this Airlines, it should not go un notes..
My wife and I really love this Airlines.
Thank you for your service.
Gary valentino Hollis
Belmont, North Carolina
Do to lack of property handling
I feel terrible because no on has contacted me or left messages in regards to what happened to my luggage I just purchased a year ago. Make sure you check your belongings closely
User's recommendation: Hold on to all receipts regardless of when you purchase your luggage or how long ago.
Belmont, North Carolina
Luggage damage during flight
When retrieving my luggages I discovered that the wheel was missing from it. At my age it made it very hard for me to carry it because I roll it due to its to heavy for me to carry it.
User's recommendation: Check you luggage before leaving airport
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Chicago, Illinois
I bought 2 tickets for my husband and myself I’m a Southwest flight attendant based in MDW. My husband just diagnosed with stage 4 cancer and immediately started chemo and radiation I’m disappointed
As Ive expressed Im probably not able to use my husbands purchased ticket due to a very rough cancer treatment he is going thru
He doesnt have much of a future
Very disappointed with southwest as Im a flight attendant for Southwest and there isnt help for a bad situation as we are in
User's recommendation: Be compassionate and a base by base situation
Jacksonville, Florida
Upcoming changes due to storm
I was unable to receive a change to my return trip for a free change because it was out the time limit.
I believe that Southwest should honor the return trip since they were due to a storm that I no control over.
Media, Pennsylvania
Receipt of mailed letter seeking reimburment
Hello,
On Sept 20 I mailed a cover letter and attached receipts to you folks requesting reimbursement for charges incurred when my flight (#345) was cancelled from PHL to DEN on Sept 7th, Did you receive my letter?
When I call customer service they cannot verify if letter was ever received . Please let me know.
If so please work on compensating me.
(Note... I did receive an email stating a check for $247.96 was being sent.
Thank You
Jim Baidokas
Tampa, Florida
(1) of my bags was damaged when I arrived home today
I didn't like that I informed that I only had 4 hrs to file a claim after my flight landed. The only way I could put in a claim for my luggage that was damaged was on line.
Houston, Texas
Just a bit bothered by customer service
This took place at LaGuardia Airport baggage area, my husband placed his luggage on the counter and needed to place his tag, he was handing it to the lady customer service and it fell and she rolled her eyes!! Like saying really!
Her facial expression of no patience and I saw it clear as day!! and she knows I saw her. It was Friday afternoon about 4:00 pm or so. She was a female black lady.
If you don't like your job and people, don't work in customer service!!!
I don't understand, how hard is it to be nice? I rate this as a 2 star but gave a 4 star because I like SW airlines and never had an issue, yes there have may have been a time or two we seen a bit of the attitude and baggage ck in and its been females but, this time it bothered me.
User's recommendation: If there is attitude address right then and there.
Albuquerque, New Mexico
Can't see my confirmation for July 16
I never received an actual confirmation and it wasnt showing on RR. I spoke to Shirley and she was friendly and helpful and it now shows my trip on my account.
The reviews are mostly 1 star because theyre not applicable yet. Customer service was great.
Calling on the phone, I had zero wait time. Thank you, Barbara Oh and Im not a pissed client.
User's recommendation: I was recommended. I’m sure I’ll recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carmichael, California
Need a ticket repurchased for the one Imt lady got sent away for⁰
Clerk put the first and last name together I reminder her to separate the names but my ladies name was with a not an e sharilyn sharise.. the clerk had sherilyn. So she couldn'
T board
Boulder, Colorado
I love Southwest Airlines
I dont know if I hit something by mistake on my iPhone. I am not a complaining customer.
I think that Southwest Airlines is the best clean efficient on time.
I have no problem. I will try to fly Southwest all the time I give 10 A+ A+.
User's recommendation: Excellent flight excellent pilot clean I highly recommend Southwest
Leesburg, Virginia
Need to speak with a person
Did not resolve my issue I still have over770 dollars tied up with you I don't travel you won't refund very unfair policy can make exceptions I think yo should
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OK Keisha...
"If you don't like your job" Is what the most obnoxious and worthless "customers" love to say when someone doesn't bow and scrape for you. If your husband was affected by this, he's weak, but I suspect it's his shrew wife that causes him and others problems. Pro Tip: Talking strong to the "help" may have worked back when you peaked, but today, that mess will not fly.