Southwest Airlines - Poor communication from the flight crew.
The flight crew are oblivious to the needs of the passengers, the seating plan is abysmal and the pilots communicate poorly ( or not at all ) with the passengers. Add in an outsated fleet with zero comfort and you get....well you get Southwest! Their flights are worth less than a commuter train.
I had booked this trip from Denver to Las Vegas five months ago. I had booked this as a surprise for my best friend as a bachelorette/Birthday party. This was a $700.00 surprise. We were on flight 799 from Denver to Vegas at 5:25AM. Landed in Vegas at about 6am Vegas...Read more
I didn't like
- Wasted time and money
- Money for value
- Lost bag
my wife purchased business class ticket, forgot to purchase one for me - at the airport, we were told that I could have the same access as her for $40. We were traveling with two friends who did not "upgrade: We all got on at the same time, we all sat together - my...Read more
I didn't like
- Being overcharges and then dismissed
I finished up with a convention much earlier than anticipated and decided to head to the airport to try and get my ticket changed to an earlier flight. There are flights going from Las Vegas, NV to Burbank, CA about every hour. I find out there are open seats on every...Read more
My mother who is now 75 decided she no longer wants to travel so I had to cancel her flight. I did it in plenty of time to receive the allowed credit. So when I went to use the money it was gone. So I started to correspond with the Airline to see if I could recoup the...Read more
I left my Ipad on the plane on a flight to Ft. Lauderdale. I realized that evening it was missing and filed a lost claim report. When I was leaving Ft. Lauderdale, a Southwest employee checked the computer and informed me that it appeared my Ipad had been found and had...Read more
I was the last person off my Southwest Airlines flight due to a foot injury. I left my Columbia jacket on the plane. Of course it was never turned into lost and found. How upsetting! Prior to that I had ordered a drink. As we were descending the flight attendant asked...Read more
I showed up at airport and had a 2 hour delay. Why couldn’t they contact the customer so I wouldn’t have that time at the airport. Then on my return mechanical issues forced us off the plane and wait another 1.5 hours for the next plane. I’m very upset that they...Read more
Southwest Airlines - Took forever to get wheelchair from plane to baggage claim a
Then employee ask for a tip
I am very discussed with SW airlines. If you are going to cancel a flight for maintenance, you should notify before the day of or earlier that morning. You cancelled two flights on 4/28 and you are telling me you weren't aware that this was going happen. It is not a...Read more
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