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Southwest Airlines - Poor communication from the flight crew.

The flight crew are oblivious to the needs of the passengers, the seating plan is abysmal and the pilots communicate poorly ( or not at all ) with the passengers. Add in an outsated fleet with zero comfort and you get....well you get Southwest! Their flights are worth less than a commuter train.
2.2
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1255769
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I had booked this trip from Denver to Las Vegas five months ago. I had booked this as a surprise for my best friend as a bachelorette/Birthday party. This was a $700.00 surprise. We were on flight 799 from Denver to Vegas at 5:25AM. Landed in Vegas at about 6am Vegas...
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1.0
I didn't like
  • Wasted time and money
  • Money for value
  • Lost bag
#1255558
Reply to reviews
my wife purchased business class ticket, forgot to purchase one for me - at the airport, we were told that I could have the same access as her for $40. We were traveling with two friends who did not "upgrade: We all got on at the same time, we all sat together - my...
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1.7
I didn't like
  • Being overcharges and then dismissed
#1252793
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I finished up with a convention much earlier than anticipated and decided to head to the airport to try and get my ticket changed to an earlier flight. There are flights going from Las Vegas, NV to Burbank, CA about every hour. I find out there are open seats on every...
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Anonymous
Anonymous

I don't think southwest charges a change fee I believe they only ask you pay any difference in airfare.it seems you were trying to jump on a more desirable more expensive flig...

Anonymous
Durpa

I always find it hilarious when someone starts off their post with a grab for sympathy. Your status as a veteran has NOTHING to do with your issue. It’s a PITY PARTY. Get over...

1.0
#1252064
Reply to reviews
My mother who is now 75 decided she no longer wants to travel so I had to cancel her flight. I did it in plenty of time to receive the allowed credit. So when I went to use the money it was gone. So I started to correspond with the Airline to see if I could recoup the...
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Anonymous
IndeedItIs85

If you didn't pay attention to when the funds expired that is not Southwest's fault. They owe you nothing for your laziness.

Anonymous
Anonymous

"So when I went to use the money it was gone"When you received the voucher, credit or whatever, they tell you that it's only good for a year. I have one and knew full well it ...

3.1
#1251702
Reply to reviews
I left my Ipad on the plane on a flight to Ft. Lauderdale. I realized that evening it was missing and filed a lost claim report. When I was leaving Ft. Lauderdale, a Southwest employee checked the computer and informed me that it appeared my Ipad had been found and had...
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h.kitchener
h.kitchener

I am somewhat surprised that someone actually turned the thing into lost and found as the natural inclination of most people would be to just pocket it for themselves. That ob...

3.7
#1247868
Reply to reviews
I was the last person off my Southwest Airlines flight due to a foot injury. I left my Columbia jacket on the plane. Of course it was never turned into lost and found. How upsetting! Prior to that I had ordered a drink. As we were descending the flight attendant asked...
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Anonymous
Anonymous

"As we were descending the flight attendant asked if I wanted to chug it"Well of course they did. You KNEW FULL WELL you were coming in and demanded a drink. You sound as if y...

3.7
#1245621
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I showed up at airport and had a 2 hour delay. Why couldn’t they contact the customer so I wouldn’t have that time at the airport. Then on my return mechanical issues forced us off the plane and wait another 1.5 hours for the next plane. I’m very upset that they...
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1.4
#1244217
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Southwest Airlines - Took forever to get wheelchair from plane to baggage claim a

Then employee ask for a tip
#1244043
Reply to reviews
I am very discussed with SW airlines. If you are going to cancel a flight for maintenance, you should notify before the day of or earlier that morning. You cancelled two flights on 4/28 and you are telling me you weren't aware that this was going happen. It is not a...
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Anonymous
Joe magupge

Pal, Southwest is a sub-par second rate clown of an airline. Their customer service is horrendous and their flight staff are just a bit south of friendly. So......shut up.

Anonymous
Anonymous

"you should notify before the day of or earlier that morning."So you would rather be fragged by a disintegrating fan blade or hurt in an incident huh? The issue was probably j...

#1242886
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