Same thing happened to me. I even had two SWA employees tell me that Customer Service can authorize that I fly using funds from a previous trip within days of my next trip. They were all buttons and bows about how great SWA is about these things. WRONG!! They expired...Read more
I didn't like
- Policies do not protect the customer
- Policies are not well communicated and financially benefit swa
Tried to book a fleight to SFO and their web site was broken or had problems, so I called their 800 number. After five tries and being in hold four times I told the last person who also wanted to transfer me to someone else to forget it. I booked on American Airlines....Read more
We traveled an average of one round trip every 2 weeks with southwest airline lately. There is one trip that we made multiple changes in departure times due to schedule conflicts. We forget to cancel this particular trip when we could not make it. Southwest airline...Read more
Southwest Airlines Customer Care Review
The worst customer service ever. Lost my golf clubs from vegas to San Diego. Had a tee time at Torrey pines which we had paid for in advance and am still fighting to recoup the lost money. Agent got nasty and rude when I asked what happened. Blamed TSA and stated they lose clubs all the time. If this is a fact, a warning should be posted before hand.
Short Review on November 26, 2016
I love Southwest and Southwest Vacations by Mark Travel. Flew to LAX ..from Philadelphia..flights on time and great flight attendents . Highly recommend Southwest & Southwest Vacations!
Southwest Airlines Flight Review
They are cheap for a reason. Dont fly with them I rather pay the price for good service then go thru *** and be strangled at the airport for hours.
Southwest Airlines Flight 1821 Review
SW needs to follow googles lead and invest in self flying aircraft. Sitting in Denver airport waiting on my connection and they dont have any pilots, no idea when they will, and cant get me out until the following day.
First of all, I would encourage anyone who cares about getting their points through various Rapid Rewards programs to be diligent in order to actually get their points. I have been a loyal member of SW Airlines for years and I am amazed, as in this case, when they are...Read more
This was on flight #575 on February 8th, 2017 from Oakland airport to Santa Ana (departure time ~1:45 pm). This clown African-American male flight attendant kept making an extra effort in turning his face away and deliberately not being nice when I (of Indian origin)...Read more
Yeah they check your bags for free! And steal anything they want! Not the first time it has happened at Dallas Love Field for me! Flyers beware! Ridiculous! You get nothing but runaround! All these years of hearing how freaking fabulous Southwest is ... and get behind...Read more
I had put my stuff under my seat on flight 4845 and had to use the restroom really bad. When I came back some man was in my seat. I explained to him that I was sitting there so he responded by giving me my bags and saying " here you go". I was dumbfounded that he was...Read more
I didn't like
I was on the flight 4553 from vegas to Chicago on Wed the 25 og january 2017 .flight pressure dident feel right then half the plane was cold the other half was warm but my conceren is when we stoped in Chicago they sent the Po on our plane police officers came on...Read more
- Friendly staff
I didn't like
- What we faced when we got to gate
The landing at MSP airport was very hard. The plane hit the runway hard and bounced. I am trying to decide if I should go see a doctor for my back pain caused by this flight. They also did not give any kind of "brace for landing" warning. The pilot did not apologies in...Read more
We as a family of 4 traveled to Cancun May, 2016. We picked up our bags in Atlanta to go through customs and then gave them back to TSA to fly to Columbus, OH (home). My daughter's bag did not make it. We valued the contents at over $3,000. Jewelry, go-pro camera, etc....Read more
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