The first leg of my flight home was a very short flight into Atlanta but it was delayed by 40 minutes. This out the time to catch the second leg of the flight to about 15 minutes from landing.
I had paid the early bird fee but still ended up with a B group boarding pass. Luckily when I got on...just a few rows from the front was a place for my bag and a couple of seats. However, there was a lady in the aisle seat who refused to let me sit there because she was saving 2 seats for friends in Boarding group C. I summoned the stewardess who told me they were hands off on the situation and asked me to sit a few rows back in the middle seat.
The middle doesn’t bother me because I am small but I was floored that I wasn’t allowed to sit in unoccupied seats on an airline that has open seating. I made my next flight because the gate was right next to where we landed but was one of the last on so at least there is that but I fo not understand why Southwest would make their customers basically duke it out for seats. Why do we have Boarding groups and numbers at all? Why ask some to pay for early bird checkin or priority seating when they get pushed back by cheaters?
Why not ask people to not save seats?
They don’t enforce personal items in the bins but if asked the person would remove the item because they know those are the rules..this would be the same. If someone wanted to sit in a saved seat, they should be permitted because those are the rules but since SW has no rule in place, there is no recourse to blatant unfairness.
Reason of review: Poor customer service.
Monetary Loss: $15.
Preferred solution: Announce No seat saving Policy.
I liked: Competitive prices, Usually reliable.
I didn't like: Completely unhelpful and rude, Allow customers to, Save seats.