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I called to see exactly what we should do and how we were to go about things!!!!!!!

My husband, daughter (Special needs,) &;;;;;;;;;; I had. Rt tickets bought and paid for, and early on the morning of the Thursday before we were supposed to fly (from SMF to MCO) I fell and broke my right foot.

After coming home from the hospital, I called southwest. And told them we could not fly. I was told, that our reservations would be "safe" and, the old reservations would be SAFE and all we would be responsible for is, if there was ANY difference in price to pay the difference which is Completely fair.

I called tonight to find out if there was any date I needed to use the tickets by and /or what we needed to do. The agent I spoke to said she was having problems finding my confirmation #.

After being placed on hold, she came back awhile later and tells me, you told the agent you spoke with back in Dec. that you had a "Potential Broken Foot" and that you were going to Call back. !!!! I would need ANY customer of this airline to Ask for their refund on the spot!!!!!

I did not Say, "Potential broken" for God said it was BROKEN!! I HAVE Xrays, orthopedic Dr notes and, Physical Therapy (which begins on March 6, 2020).

I have flown with southwest A LOT but, NOW will find alternate airlines to serve me and my family's needs. Thanks for NOTHING SOUTHWEST

A Former Flyer

Product or Service Mentioned: Southwest Airlines Website.

Monetary Loss: $1200.

Preferred solution: Full refund.

Southwest Airlines Pros: Usually reliable.

Southwest Airlines Cons: Customer satisfaction.

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#1836868

As soon as you feel the need to write that your daughter has special needs even though it has NOTHING to do with your complaint I know that you are one of "those" folks. Southwest is better off without you.

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