Product: Southwest Airlines Baggage Policy Clear all filters (16 of 16 reviews match)
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On April 3, 2018 Stuart Bagley was on Flight 5957 leaving Ft. Lauderdale Fl heading to Chicago IL. He landed at the Midway Airport and was informed his luggage was missing and Southwest had no tracking system for lost luggage outside of Midway Airport. The luggage had...
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Southwest Airlines Baggage Policy
#1234568
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A good airline and I enjoyed my flight, however, this is the first time I have problem with my luggage. On my two (2) suitecases that I checked was the tag "late check in' . I was wondering why is it late when I was on time for all my flights. I was traveling from...
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Southwest Airlines Baggage Policy
#1207128
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Flight from Salt Lake City to Norfolk was delayed in SLC.We left about 1 hour and 45 minutes late. When we arrived in Chicago, they had held our connecting flight to Norfolk but were told we had to get from Gate A Terminal 21 across to Gate B Terminal 16 in 15 minutes!...
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3.4
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Southwest Airlines Baggage Policy
#1205512
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Returning from California, sitting in Bob Hope Airport, 20 minutes before scheduled boarding time, Ground crew set-up a bean bag toss game on floor, passing around boxes of candy.I should have realized something was up when we were offered $150 vouchers for...
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1.5
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Southwest Airlines Baggage Policy
#1195160
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3) Will there be any compensation as promised your staff and crew? Or reimbursed for the cutting off my locks on my suit case? Summery of my experience on your Southwest Airlines has been unacceptable service. 1) Failed to check bag to destination. 2) Failed to...
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Southwest Airlines Baggage Policy
I liked
  • Flight destinations
  • Size of the plane
  • Low price
I didn't like
  • Lack of consideration for my situation
  • Completely unhelpful and rude
  • Custormer service bag damaged property
#1174970
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Yeah they check your bags for free!And steal anything they want! Not the first time it has happened at Dallas Love Field for me! Flyers beware! Ridiculous! You get nothing but runaround! All these years of hearing how freaking fabulous Southwest is ... and get behind...
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Anonymous
Anonymous

All airlines say they will not cover missing or damaged electronics or other valuable items in checked bags.They don't inventory bags .so if they did people could just say thi...

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Southwest Airlines Baggage Policy
#1007734
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Been providing info and back and forth with Southwest Airlines since May. Just today (January 2017), received a letter stating that they doubt the validity of the claim and are giving us nothing. I am disgusted with Southwest Airlines -- the customer service ENDS the...
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Anonymous
Anonymous

Actually alot of airlines dont have a luggage tracking system.especially discount or low cost airlines.Its part of the way they cut cost.So they manually check and match bags....

1.0
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Southwest Airlines Baggage Policy
#984624
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Here's the summary: Flight from HOU to BWI cancelled, flew stby HOU to DCA.did bags make it? No bag at DCA, so bag claim office says check back....ok. Next day, THREE calls w/ msg to BWI office and no return call. BWI is 2 hrs away so a call from them to confirm yes o...
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Southwest Airlines Baggage Policy
#975519
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Southwest Airlines Baggage Policy Review

Hi, my name is Nai Luang Saechao, I took the flight from Los Vegas airport to Oakland air on 8/06/2016, when I got my luggage back it was damage a lot. I have the picture to prove it. My flight number is 6303. My email is nailsaechao@yahoo.com
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Southwest Airlines Baggage Policy
#897741
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I am a frequent flyer and have used SouthWest airlines for many years and have never had an incident where I have lost my luggage. It appears that the competence of your baggage handlers are becoming a problem. I am now concerned weather I should continue my use of...
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3.5
Escalon, California
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Southwest Airlines Baggage Policy
#886512
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