Product: Southwest Airlines Customer Care Clear all filters (0 of 50 reviews match)
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Myself, my husband and our 4 small children ages 3months to 10 years old were flying from Tampa to Nashville. Our flight was scheduled to depart at 07:30. We only heard the final boarding call at 07:20, we get to the gate at 07:21 since we were only a gate or two away....
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Anonymous
Eddie

A griper AND a child beater ... usually comes hand in hand.

Anonymous
FiveGuineaPig

The real reason that I am upset is because they made me so angry that I took my anger out on my three month old and ten year old. My three year old was crying and I started hi...

1.0
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Southwest Airlines Customer Care
#1302516
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I left my Ipad on the plane on a flight to Ft. Lauderdale. I realized that evening it was missing and filed a lost claim report. When I was leaving Ft. Lauderdale, a Southwest employee checked the computer and informed me that it appeared my Ipad had been found and had...
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h.kitchener
h.kitchener

I am somewhat surprised that someone actually turned the thing into lost and found as the natural inclination of most people would be to just pocket it for themselves. That ob...

3.7
Product
Southwest Airlines Customer Care
#1247868
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I was the last person off my Southwest Airlines flight due to a foot injury. I left my Columbia jacket on the plane. Of course it was never turned into lost and found. How upsetting! Prior to that I had ordered a drink. As we were descending the flight attendant asked...
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Anonymous
Anonymous

"As we were descending the flight attendant asked if I wanted to chug it"Well of course they did. You KNEW FULL WELL you were coming in and demanded a drink. You sound as if y...

3.7
Product
Southwest Airlines Customer Care
#1245621
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Below is a message that has been sent to Southwest Airlines customer service as well as their Twitter and Facebook social media accounts. I have received a response from the Twitter account, but they were unable to escalate my situation. "To whom is may concern, I have...
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Anonymous
Blah

Get over yourself

Anonymous
Anonymous

SW won’t be do anything else for you. You know when you threaten a employee you close down thier options. Just because someone is a supervisor doesn’t mean they have full powe...

2.7
Product
Southwest Airlines Customer Care
#1238817
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Southwest has refused to respond with an answer and resolution as to why they withdrew funds from my account that exceeded the amount that was displayed when proceeding with my purchase on their mobile app. I have complained to numerous representatives and have had the...
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1.0
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Southwest Airlines Customer Care
#1232973
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Southwest Airlines - Preboard

Went to get preboard because I use a cane & have bad left knee. Desk clerk was nasty & refused to give to me until I gave her exact answer. I am waiting for my flight now in Cleveland Ohio flight 1890 going to Chicago. Only city I have had this problem & also only airline.
5.0
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Southwest Airlines Customer Care
#1230574
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Southwest Airlines - Count does not match

I enjoy flying with Southwest and I understand mistakes come up. But I'm a little surprised at the way they handled double checking everyone who boarded. The woman who came around to check off the passengers name per her list apologizes to me she didn't see my name because she doesn't have her glasses. I can't image there was no one else available to complete a check off list.
4.2
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Southwest Airlines Customer Care
#1229135
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I missed my flight out of Nassau due to a late connection. I was traveling via points and a companion pass. The gate agent who was a contract employee told me should could not do anything via points or companion pass and my only option was to purchase a ticket. With no...
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1.0
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Southwest Airlines Customer Care
#1221884
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Southwest Airlines - Never believe

Your staff lack compassion,understanding and what you did with that man and child was disgusting: your humanity or whatever you call it is atrocious- never would I recommend
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Southwest Airlines Customer Care
#1212556
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Just a word of caution.Southwest does not have your interest in mind. I purchased tickets for my wife and myself which I had to cancel and of cause they gave me travel credit. Nice right, well try to find them. They certainly won't make it easy. It is all up to you....
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Anonymous
Anonymous

Did you see when you purchased early bird where out says non refundable or when you purchased your ticket it says tickets are non transferable which means no one else may use ...

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Southwest Airlines Customer Care
#1193453
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