My husband have aphasia. From a stroke.
He need wheel chair assistance. South west assure me. That we can get boarding pass to the gate. On departure it was ok.
But when he arrive to Texas. They wheel my husband off the plane and left him in a corner like a piece of trash. They would not give my daughter a boarding pass to go get him. Because TSA was close.
But who ever wheel him off of plane. I call southwest 2 times before departure. Making sure we can get boarding pass.
Some other passgener from another flight saw my husband confuse. And help him.
Product or Service Mentioned: Southwest Airlines Customer Care.
Reason of review: Poor customer service.