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These people are a bunch of idiots. My sons flight got delayed from Houston to Oklahoma City.

The weather was bad in Houston and bad in OKC. I could see by the trackers that it had been diverted. SWA said diverted to Kansas City. All the other trackers said Tulsa.

I called customer service to find out the true story. They couldn't even tell me one thing about the flight. Except for it started in Harlingen that morning. Duh!

I could look that up. You would think these people would at least know a little about their own airlines. Evidentially not. Southwest was once one of my top picks for an airline.

Not now. They have gone to the dogs. Planes are all old and outdated.

Attendants are rude. Customer service is clueless.

Product or Service Mentioned: Southwest Airlines Flight 1821.

Reason of review: Bad quality.

Company wrote 0 public responses to the review from Jul 26, 2016.
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Denver, Colorado, United States #1190230

I guess this is how you validate yourself and get a little power back in your life. If you knew what the deal was why would you play games with the staff.

SW FA's are among the nicest around.

Judging by your banal, lame post I'm guessing you have no life other than disrupting other folks lives.

How much did you expect them to tell you.

Ground stops that are a dynamic situation.

Storms are dynamic situation .

Get a life and a clue it take more to unwad these situations than you could imagine.

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