These people are a bunch of idiots. My sons flight got delayed from Houston to Oklahoma City.
The weather was bad in Houston and bad in OKC. I could see by the trackers that it had been diverted. SWA said diverted to Kansas City. All the other trackers said Tulsa.
I called customer service to find out the true story. They couldn't even tell me one thing about the flight. Except for it started in Harlingen that morning. Duh!
I could look that up. You would think these people would at least know a little about their own airlines. Evidentially not. Southwest was once one of my top picks for an airline.
Not now. They have gone to the dogs. Planes are all old and outdated.
Attendants are rude. Customer service is clueless.
Product or Service Mentioned: Southwest Airlines Flight 1821.
Reason of review: Bad quality.