Product: Southwest Airlines Flight Clear all filters (146 of 146 reviews match)
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Flying from Dallas to Oakland with short layover in Burbank. As usual, flights are late (always late). Very rude flight attendant on flight from Dallas to Burbank. Missed connecting flight to Oakland. Southwest put us on the next flight to Oakland. This flight was late...
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1.0
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Southwest Airlines Flight
#1202839
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I flew Southwest Airlines for the first time and the experience was horrible. The flights got delayed and cancelled and I had to spend the night in the airport in Chicago both times because they don’t have a shuttle to hotels from what I was told from the reps on the...
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Anonymous
Richard Lyman

First time flying Southwest airlines, got into mid way Chicago flight to Buffalo was cancelled total chaos got a hold of our travel agent. She booked us a flight on American h...

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Southwest Airlines Flight
#1170063
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Southwest Airlines - Jacking people around on delayed flights

Still waiting to leave from a 8:55 Flight. Realizing great cost to the airline they let us deplane, get back on and then tell us that any minute now we are going to be leaving. Why not just tell the truth? That we are not going anywhere.
1.0
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Southwest Airlines Flight
#1155391
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My points were not restored nor did I get a refund for the difference in flight. All the other businesses in Florida went out of their way to satisfy their customers due to the hurricane. Southwest airlines is not the airline it once was. My next flight will be on an...
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Anonymous
Anonymous

"The e mail said I could get a refund for the trip."Then why didn't you just take the refund and be done with it?

2.0
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Southwest Airlines Flight
I didn't like
  • Unwilling to work with customer
  • Unwilling to reinstate points
#1129051
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As a result all competitors had sold out before we found out, and my wife and I had to rent a car, and drive from KCMO to Columbus Ohio (an 11 hour drive), I still haven’t heard anything regarding a refund, or why the flight was cancelled. I want my money refunded,...
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Anonymous
Anonymous

I have flown every airline, and these guys are the best.

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Southwest Airlines Flight
#1126746
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Monday 18 Sep 2017 evening flight from New Mexico to Houston. Destination never reached due to weather and left to find a room, find a cab, find food out of my pocket and told to wait for morning flight to Houston and find a connecting flight to San Antonio and who...
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Anonymous
Anonymous

Just admit that you made this post because YOU THINK that you should be compensated for your time. Since you can't get any freebies out of the weather, you instead then turn y...

Anonymous
Anonymous

No airline will pay for hotel or compensate for weather diversions or any other reason out of the airlines control.

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Southwest Airlines Flight
I didn't like
  • Customer satisfaction
#1102583
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Flew from Denver to Laguardia Airport in New York City. The flight out of Denver had a 1 hour 50 minute delay, and the flight out of New York was delayed 1 1/2 hours. Blue skies! Ridiculous, frustrating, unnecessary!!.
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Kathy Powers

I'd rather walk! I cannot abide disrespect and overcharges. I think that if I have to say more than 50 words it might get monotonous. Now that I'm retired, I have multiple dis...

2.8
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Southwest Airlines Flight
#1054146
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Southwest Airlines - Always over booking and flights delayed

I'm tired of southwest always over booking and causing so many delays we where suppose to leave at 6:50 and its 7:28 and were still here in san Diego it's always about the money with them and not customers service will no longer fly southwest like they say you get what you pay for bull sh*t
1.0
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Southwest Airlines Flight
#1043580
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Southwest Airlines Flight Review

LATE, LATE, LATE!!!!!!!! Very frustrating, bought round trip, both ways were late!
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Southwest Airlines Flight
#1031528
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Southwest Airlines Flight Review

I am a frequent flyer and love SW however recently have experienced flight delays etc It's especially frustrating when you have to be somewhere abs first the flight delayed then changed to on time and then again delayed for 3 hours This seems to be happening with more and more frequently
4.2
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Southwest Airlines Flight
#974596
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