Product: Southwest Airlines Flight Clear all filters (144 of 144 reviews match)
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My points were not restored nor did I get a refund for the difference in flight. All the other businesses in Florida went out of their way to satisfy their customers due to the hurricane. Southwest airlines is not the airline it once was. My next flight will be on an...
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Anonymous
Anonymous

"The e mail said I could get a refund for the trip."Then why didn't you just take the refund and be done with it?

2.0
Product
Southwest Airlines Flight
I didn't like
  • Unwilling to work with customer
  • Unwilling to reinstate points
#1129051
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As a result all competitors had sold out before we found out, and my wife and I had to rent a car, and drive from KCMO to Columbus Ohio (an 11 hour drive), I still haven’t heard anything regarding a refund, or why the flight was cancelled. I want my money refunded,...
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Anonymous
Anonymous

I have flown every airline, and these guys are the best.

Product
Southwest Airlines Flight
#1126746
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Monday 18 Sep 2017 evening flight from New Mexico to Houston. Destination never reached due to weather and left to find a room, find a cab, find food out of my pocket and told to wait for morning flight to Houston and find a connecting flight to San Antonio and who...
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Anonymous
Anonymous

Just admit that you made this post because YOU THINK that you should be compensated for your time. Since you can't get any freebies out of the weather, you instead then turn y...

Anonymous
Anonymous

No airline will pay for hotel or compensate for weather diversions or any other reason out of the airlines control.

Product
Southwest Airlines Flight
I didn't like
  • Customer satisfaction
#1102583
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Southwest Airlines - Always over booking and flights delayed

#1043580
1.0
Details
I'm tired of southwest always over booking and causing so many delays we where suppose to leave at 6:50 and its 7:28 and were still here in san Diego it's always about the money with them and not customers service will no longer fly southwest like they say you get what you pay for bull sh*t
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Southwest Airlines Flight Review

#1031528
LATE, LATE, LATE!!!!!!!! Very frustrating, bought round trip, both ways were late!
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Southwest Airlines Flight Review

#974596
4.2
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I am a frequent flyer and love SW however recently have experienced flight delays etc It's especially frustrating when you have to be somewhere abs first the flight delayed then changed to on time and then again delayed for 3 hours This seems to be happening with more and more frequently
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Exchange, Refund and Cancellation Policy
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Southwest Airlines Flight Review

#941799
5.0
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They are cheap for a reason. Dont fly with them I rather pay the price for good service then go thru *** and be strangled at the airport for hours.
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Flew from Denver to Laguardia Airport in New York City. The flight out of Denver had a 1 hour 50 minute delay, and the flight out of New York was delayed 1 1/2 hours. Blue skies! Ridiculous, frustrating, unnecessary!!.
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Anonymous
Kathy Powers

I'd rather walk! I cannot abide disrespect and overcharges. I think that if I have to say more than 50 words it might get monotonous. Now that I'm retired, I have multiple dis...

2.8
Product
Southwest Airlines Flight
#1054146
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Left Phoenix for Portland. Let me back up. Fly on Southwest over 100 hundred flights a year. In the past two year only two have left on time. Always some flight we are waiting for connecting passengers. Left Phoenix had to wait for connecting passengers for 40 minutes....
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Southwest Airlines Flight
#973465
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22nd from San Diego to Las Vegas non-stop, (about 1 hr.) They re-booked us the day after, Sept 23rd, on a flight that took 4 hours with a layover in Dallas (almost the same time we would have traveled, if we went by car). Doing so we obviously missed our first night...
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Anonymous
Anonymous

So sorry you had to lose that hotel cost...SW should amend their policy to pay when you show proof you booked before flight canceled.I spent night in airport when my late nigh...

2.4
Product
Southwest Airlines Flight
I didn't like
  • Customer service representatives professionalism
#939533
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I used to think Southwest was the best airlines out there. Now I will not fly them any more after today. I bought a ticket a month ago for a business meeting. At the last minute the client moved the meeting up one day. I tried to move my reservations by one day and was...
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Anonymous
Anonymous

Buy a refundable ticket from another airlines, if that is your problem. None of this is contrary what you agreed to. First, the price of tickets vary. A ticket purchased th...

1.0
Product
Southwest Airlines Flight
#918860
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I was booked to fly fr Washington Reagan to Austin TX on July 30 2016. Because of thunderstorms in the area the flight was delayed 2 hrs before we were boarded. After sitting in the plane for a further 2 hrs, we were asked to disembark. an hour later, we were put back...
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Anonymous
Anonymous

I'm guessing he didn't time out while you were on the ground. However considering weather it is possible had the flight left the ground he would have in fact timed out before ...

3.3
Product
Southwest Airlines Flight
I liked
  • Bags fly free
#900994
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Had 3 consecutive flight delays.Flight I'm on right now is 1 hr 20 mins. delayed. Walked through trash strewed jetway. Never saw anything like this and am 2.5 million mile traveler on United. I do not get the appeal of this airline--the planes are aged and have...
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1.8
Product
Southwest Airlines Flight
#892244
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They called it a computer glitch .Flight cancellation 45 minutes before boarding... Next flight out was in 15 hours... That was canceled too with no notice. My luggage is shown on their computer, but is no where to be found.. The computers don't work so any...
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Southwest Airlines Flight
I didn't like
  • Lies
#888041
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