Product: Southwest Airlines Flight Booking Clear all filters (16 of 16 reviews match)
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On my return flight from PBI to ISP reservation # JG7K15 I purchased the early Boarding at a cost of $45.We ended up with B4,5,6.After all the A's boarded and all the Pre- boarding was completed we followed.The desk then allowed B boarding from the rear of the plane...
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1.8
Product
Southwest Airlines Flight Booking
#1167677
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I have a credit with SWest for $214.50 since 8/16/2017.While I was overseas visiting my elderly and sick parent on 11/7/2017 I went online using an Apple phone to book a new reservation. I only understood that my refund would be applied to a trip that my family was...
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Anonymous
I loath Southwest

Even Val Plath of Santa Fe New Mexico who worked for the Glenna Goodacre Gallery on Canyon Rd. fell for the scam of the ticket credits. She is a former Texan who complains lik...

Anonymous
James R Wilkins

I do not like SouthWest policy of Residual Travel when you cancel a flight. Many travelers make mistakes when booking and SouthWest takes advantage of those mistakes by lockin...

1.5
Product
Southwest Airlines Flight Booking
I liked
  • Southwest as the first airline for travel
I didn't like
  • Unwilling to work with customer
  • Customer service in presidential escalation group
#1133095
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I have just finished for over 1hr trying to solve my situation. I have Flt 1742 confirmation# k29tfn and return flt 1028 confirm#k2mu9l. I have been scheduled for back surgery and it conflicts with my Flights. I called to check on cancelling my flight and postponing it...
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Anonymous
Anonymous

"Lack of consideration for my situation"I'm with you. When you clicked that button saying you understood the terms of service and they would take your situation in considerati...

3.0
Product
Southwest Airlines Flight Booking
I didn't like
  • Lack of consideration for my situation
#1114678
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Booked a vacation package which went pretty good but then I learned that my son was getting deployed and was asked to go to his going away party.That's when things went real bad as I tried to move my fight up one week. What should of been a simple thing became a...
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SixReigningManes
SixReigningManes

If you are seriously still going on vacation instead of seeing off your son, then you are the one with the problem. Apparently money is more important to you than your child.

Anonymous
Anonymous

"use on a vacation package "Hold up, I thought the big thing here was to see your boy off. Not a vacation. IF you wanted to see him off why not just book the flight out to see...

1.9
Product
Southwest Airlines Flight Booking
#1101351
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I wound up having to buy my wife another ticket and this confirmed ticket is supposed to be credited to me but I am unaware of any effort to pay me back for the first CONFIRMED ticket. I have flown Southwest Airlines from its beginning and generally love your airline...
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Anonymous
Anonymous

Define booked incorrectly."no notice sent that there was a problem "IF you booked it incorrectly as in times, dates etc. but those dates correspond to actual flights, why woul...

Product
Southwest Airlines Flight Booking
I didn't like
  • That i was not allowed to change my flight
#1096501
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I took my husband to Las Vegas for his 60th birthday, we wanted to stay one more night and was charges full price of $700.00 dollars.I have changed multiple flights from airlines and was charged a fee but was never full price. This is not an American business that's...
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Anonymous
Anonymous

You're kidding, right? So you decide at the last minute to stay an additional night and expect them to give you the change for free or cheap? What rock have you been living ...

Anonymous
Kathy Powers

I'd rather walk! I cannot abide disrespect and overcharges. I think that if I have to say more than 50 words it might get monotonous. Now that I'm retired, I have multiple dis...

Product
Southwest Airlines Flight Booking
#1056041
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We traveled an average of one round trip every 2 weeks with southwest airline lately.There is one trip that we made multiple changes in departure times due to schedule conflicts. We forget to cancel this particular trip when we could not make it. Southwest airline...
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Anonymous
Anonymous

So you flew with them for years, but on this one occasion YOU MADE A MISTAKE and you want to quit using them. You have an inflated sense of self-importance and entitlement. ...

Anonymous
Anonymous

"The travel spending with them in the past means nothing to them"No Rockefeller it does not unless the little tick button you hit saying you understood how this thing works pr...

Product
Southwest Airlines Flight Booking
#1012686
Reply to reviews
I booked a flight for this upcoming Oct 2016 in April '16 which I applied a $50 credit toward a $319 flight.Unfortunately I had to cancel this reservation. Since the $50 credit was from an Oct '15 booking, my expiration date for the entire $319 expires in Oct '16. I...
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Anonymous
Anonymous

All airlines have this policy. It only arises if you double cancel flights: the first flight--cancel, credit--second flight--cancel. Think of it as sheep; if you mix two fl...

1.0
Product
Southwest Airlines Flight Booking
I didn't like
  • Travel funds credit policy
  • Travel credit policy
#914658
Reply to reviews
The bad thing is dealing with Customer Service at Southwest Airlines. The story in a nutshell is that out of the blue I was diagnosed with ALM on August 2, 2015. I was in hospital from August 2, 2015 to August 24 2015, I was released the 24th, but then returned...
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Anonymous
Anonymous

Sorry that you are sick, but that does not change the terms of your contract. Did you call your friends, family, or spouse? If so, you could have called the airlines and canc...

1.0
Product
Southwest Airlines Flight Booking
I didn't like
  • Poor customer service
#823482
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In August 2015, I literally stumbled upon the Southwest website page that alerted me that I had earned a Companion Pass as of 12/31/14. I was never notified that I had earned this reward. After numerous unsuccessful attempts at communicating with Southwest, I finally...
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Anonymous
Anonymous

If you earned the companion pass in 2015, it is still good thru all of 2016. So enjoy it for all of 2016.

Anonymous
Anonymous

If I was booking that many flights and money was an issue for me, I'd have known what I might be earning doing that much business with them. What did you ask for in terms of ...

Product
Southwest Airlines Flight Booking
#741973
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