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Dear sir ,

I travelled from BWI to Midway chicago by southwest flight 3476 on 25th Dec 2015 along my sister.

When we reached home & opened the bags ( 4)we were surprised to know that rain water had gone inside the suitcases and all our clothes and other valuable articles were completely drenched in water causing substantial loss

When we reached airport BWI for departure two hours earlier ,the rain had started .It apears that the Suitcases were allowed to remain under rain & ground water for a long time without any cover or care .water could freely enter into the suitcases

That has given not only mental torture but some of the valuable clothes were made worthless for use as colors of clothes made prints on other clothes

May i ask why so carelessness on the part of the staff while handling passenger boxes suitcases ?what else can be done to avoid such a situation or let the passengers may suffer for their fault to travel with SW airline

Your faithfully

Muhammad Ahmad

Sent from my iPhone

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Mental torture? A little dramatic?

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