Product: Southwest Airlines Rapid Rewards Program Clear all filters (3 of 3 reviews match)
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"Enroll in Rapid Rewards today and start earning towards your next vacation! No blackout dates and no point expiration means that every seat on every flight is a reward seat and that makes your rewards within reach like never before." They are absolutely 100% full of...
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Anonymous
Anonymous

We see who the liar is and it is not the airlines. The Southwest website for Rapid Rewards states the points do not expire with a big "double asterisk" right next to it. At t...

1.0
Product
Southwest Airlines Rapid Rewards Program
I didn't like
  • Reward policy
  • Incompetent customer service
  • Travel credit policy
#945758
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Just lost 80,00 Rapid Rewards points from Southwest because they do not allow any changes to hotel or car rental reservations. Why is it that we can cancel/change flights within 24 hours but no changes are allowed for hotel or car. Travel plans change all the time...
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1.5
Product
Southwest Airlines Rapid Rewards Program
I didn't like
  • No change policy for points redeemed
#923684
Reply to reviews
I should clarify, this review is only for the Rapid Rewards program. The actual Southwest flights are awesome and I strictly flew Southwest if that option was available. Well, that was before they cancelled nearly all of the flights from my home airport. Anyhow, I got...
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4.2
Product
Southwest Airlines Rapid Rewards Program
I liked
  • Friendly staff
  • Flights
  • Service at the gate
I didn't like
  • Rapid rewards account suspension
  • Unwilling to reinstate points
#869561
Reply to reviews