Manufacturer: Southwest Airlines Category: Rewards Programs Clear all filters (3 of 3 reviews match)
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"Enroll in Rapid Rewards today and start earning towards your next vacation! No blackout dates and no point expiration means that every seat on every flight is a reward seat and that makes your rewards within reach like never before." They are absolutely 100% full of...
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Anonymous
Anonymous

We see who the liar is and it is not the airlines. The Southwest website for Rapid Rewards states the points do not expire with a big "double asterisk" right next to it. At t...

1.0
Product
Southwest Airlines Rapid Rewards Program
I didn't like
  • Reward policy
  • Incompetent customer service
  • Travel credit policy
#945758
Reply to reviews
Just lost 80,00 Rapid Rewards points from Southwest because they do not allow any changes to hotel or car rental reservations. Why is it that we can cancel/change flights within 24 hours but no changes are allowed for hotel or car. Travel plans change all the time...
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1.5
Product
Southwest Airlines Rapid Rewards Program
I didn't like
  • No change policy for points redeemed
#923684
Reply to reviews
I should clarify, this review is only for the Rapid Rewards program. The actual Southwest flights are awesome and I strictly flew Southwest if that option was available. Well, that was before they cancelled nearly all of the flights from my home airport. Anyhow, I got...
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4.2
Product
Southwest Airlines Rapid Rewards Program
I liked
  • Service at the gate
  • Friendly staff
  • Bags fly free
I didn't like
  • Rapid rewards account suspension
  • Unwilling to reinstate points
#869561
Reply to reviews