Left Phoenix for Portland. Let me back up.
Fly on Southwest over 100 hundred flights a year. In the past two year only two have left on time. Always some flight we are waiting for connecting passengers. Left Phoenix had to wait for connecting passengers for 40 minutes.
Going home from Portland to Phoenix have to wait for plane to leave gate that is waiting for connecting passengers. Our flight is an hour late. Get to our connection in Las Vegas and that plane left 10 minutes earlier. Guess they could not wait for us to connect.
They cancelled next flight to Phoenix. Get to wait 4 hours for next plane. This happens all the time now. What was a great airline has become ***.
If you have a meeting do not fly them. They can't be trusted to get you there.
They are not sympathetic and don't care. I guess when share prices fall further and people stop flying them maybe they will.
This reviewer shared experience about poor customer service and wants this business to "for airline to care about its customers more than his shareholders" as the author lost $1000. This person is overall dissatisfied with Southwest Airlines. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
Check out the best and the worst companies in Transport category for more informed decision or compare Southwest Airlines to other companies on our site.