Not resolved

Flying back from Las Vegas to Sacramento there were three women seated near me who were very clearly NOT intoxicated. When they were approached by flight attendant, "Thomas", one of the women asked for two mini-bottles of vodka and a can of Sprite.

Thomas refused her request and told the woman, "Southwest has a policy of one alcoholic drink per passenger per hour." He then gave her one mini-bottle of vodka and poured her a cup of Sprite.

20 minutes later she asked for a 2nd drink and Thomas said to her, "I already told you 'No'." I was only drinking water and am very observant. The womenweren't intoxicated at all.

Thomas was rude and later I got him and two other flight attendants on video either lying about the official policy of number of drinks per passenger or admitting that they didn't know the policy. Here is the video:

This person wrote the review because of poor customer service of alcohol policy from Southwest Airlines and attached a video. Reviewer claimed that he or she wants Southwest Airlines to offer any options to resolve the issue.

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

Also, this reviewer considered the following companies: American Airlines or Jetblue Airways. We collected other reviews about products and/or services offered by Southwest Airlines for you to read. This information may help you with your purchase decision.

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Mind your own business loser. I hope some *** hole comes into your job and makes a big deal about something that has NOTHING to do with them.

You sound like a big tattletale baby

Denver, Colorado, United States #1200292

A simple Google would have cleared up the confusion eliminated the need for this banal rant.

14 CFR 121.575 - Alcoholic beverages.

121.575 Alcoholic beverages.

(a) No person may drink any alcoholic beverage aboard an aircraft unless the certificate holder operating the aircraft has served that beverage to him.

(b) No certificate holder may serve any alcoholic beverage to any person aboard any of its aircraft who -

(1) Appears to be intoxicated; (2) Is escorting a person or being escorted in accordance with 49 CFR 1544.221; or (3) Has a deadly or dangerous weapon accessible to him while aboard the aircraft in accordance with 49 CFR 1544.219, 1544.221, or 1544.223. (c) No certificate holder may allow any person to board any of its aircraft if that person appears to be intoxicated.

Translation: The FAA doesn't allow anyone who is drunk or appears to be drunk to be served with more booze. A flight attendant is like a bartender, they can tell the drunks who will cause trouble if allowed to continue sipping.


Boo hoo, someone couldn't get their much-needed alcohol. It's a discount flying bus line, not a bar.


Alcohol affects you more in the air.Maybe those women were not drunk but could have been after that second drink.20 min is pretty fast drinking you have to admit that.If there is an emergency that 1 drunk person could cost lives.I fly southwest all the time.When I am on a long flight we get 2 drinks.On a short flight we only got one.You are just lucky when the plane landed you did not get dragged off in handcuffs for causing a disturbance.I feel for those poor flight attendents for having to deal with you.

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