Flying back from Las Vegas to Sacramento there were three women seated near me who were very clearly NOT intoxicated. When they were approached by flight attendant, "Thomas", one of the women asked for two mini-bottles of vodka and a can of Sprite.
Thomas refused her request and told the woman, "Southwest has a policy of one alcoholic drink per passenger per hour." He then gave her one mini-bottle of vodka and poured her a cup of Sprite.
20 minutes later she asked for a 2nd drink and Thomas said to her, "I already told you 'No'." I was only drinking water and am very observant. The womenweren't intoxicated at all.
Thomas was rude and later I got him and two other flight attendants on video either lying about the official policy of number of drinks per passenger or admitting that they didn't know the policy. Here is the video: https://www.youtube.com/watch?v=NDKhHqBpB2I&feature=youtu.be
This person wrote the review because of poor customer service of alcohol policy from Southwest Airlines and attached a video. Reviewer claimed that he or she wants Southwest Airlines to offer any options to resolve the issue.
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
Also, this reviewer considered the following companies: American Airlines or Jetblue Airways. We collected other reviews about products and/or services offered by Southwest Airlines for you to read. This information may help you with your purchase decision.