Update by user Dec 01, 2017
I was able to apply my previous credit to the current ticket
Original review posted by user Nov 17, 2017
I have a credit with SWest for $214.50 since 8/16/2017. While I was overseas visiting my elderly and sick parent on 11/7/2017 I went online using an Apple phone to book a new reservation.
I only understood that my refund would be applied to a trip that my family was planning for my dad’s 90the birthday that would be on 2/17/18. I was not given a specific stipulation only that I need to travel by 8/17/2018. I tried to call SWest from Jamaica on 11/8 /17 and 11/9/17, because I observed the total cost of the ticket seems to be more than what it should be AFTER the deduction. I was not able to get any results,I decided to call the first chance I get when I returned to the USA.
On 11/15/17 i made many calls from the airport while waiting for my second flight home. I spoke to : Mary (#33) , Chuck, Merita and Angela, they all advised me I will have to take another trip by 8/17/18 because using a cell phone to make my reservation online wouldn’t offer the option to use my previous credit. I need to speak to Customer Relations On 11/17/17 I spoke to Macy (#x237405) who kept me on the phone while she went through the process step by step as to what I would see while making my reservation precious - I was told this area would have my travel funds applied to my current ticket, then issue the refund. Ms Macy said the only thing she can do is cancel my reservation.
I then asked her what would be the results of her action she then told me I would have two credits that I would use within one year of each. I did not give her permission to do so .
I requested a supervisor which she responded he (Matt) was not in today . The solution for me to work with is a refund of the $214.50 , because I am with out a job and going on two trips next year will not be an option.
Product or Service Mentioned: Southwest Airlines Flight Booking.
Reason of review: Order processing issue.
Monetary Loss: $215.
Preferred solution: Let the company propose a solution.
I liked: Southwest as the first airline for travel.
I didn't like: Customer service in presidential escalation group, Unwilling to work with customer.