I flew from Oakland to Burbank on Mother's Day 2015.I read the inflight entertainment guide in the seat back and shared the information contained therein with the man sitting next to me.
When the male steward asked him how he was going to pay for his drink, voucher or credit card he mentioned the promotion. The steward was verbally abusive to him and in a loud voice asked "are you a mother?" At that time I pointed out the brochure only stated "you have to be of age, of course." The steward focused then on me and in a loud voice said (twice) "SIR..PUT YOUR CANE NEXT TO THE WALL!" The steward ( I am guessing a retired policeman?) was all about AUTHORITY. When the drinks were served (after what sounded like a temper tantrum in the galley) I was ready to pay for mine with a credit card and was told, I took care of it." Fearing he did "take care of it" I held the drink for a while and poured it under my seat. My hands were shaking, no way i will ever fly this airline again.
Customer Service I spoke with twice, second time they offered a $50 voucher. I am contemplating a lawsuit, no one should be treated like this and the steward?
He should not be dealing with the public.
This reviewer shared experience about poor customer service and wants this business to issue a full refund. markm87111 is overall dissatisfied with Southwest Airlines and uploaded picture s. The most disappointing about southwest airlines customer care at Southwest Airlines was policy and rude flight attendant , but reviewer liked flight destinations. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
Check out the best and the worst companies in Transport category for more informed decision or compare Southwest Airlines to other companies on our site.