Southwest Airlines - Soutwest cancel our flight to Vegas and refuse to pay for the missed night at the hotel.
SW cancelled our flight on Sept. 22nd from San Diego to Las Vegas non-stop, (about 1 hr.) They re-booked us the day after, Sept 23rd, on a flight that took 4 hours with a layover in Dallas (almost the same time we would have traveled, if we went by car).
Doing so we obviously missed our first night at the hotel in Las Vegas.
At the time of the re-booking we were told by SW to call SW customer relation to have the hotel reimburse as it was their responsibility. needless to say, SW refuse to pay for the hotel stating that they did not book the hotel for us so they were not responsible.
This reviewer shared experience about poor customer service and wants this business to "we are willing to accept the amount paid for the hotel night in credit towards a flight" as the author lost $244. justdanyla is overall dissatisfied with Southwest Airlines. The most disappointing about southwest airlines flight at Southwest Airlines was customer service representatives professionalism Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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