Stay away from Southwest Airlines! I own & run a travel agency and we work with several airlines world wide.
I am sorry to say, but we never have we experienced such bad service as we have from Southwest. I booked a flight to fly on Dec 2nd from San Diego to Seattle, and return on Sept 5th. Unfortunately I had to postpone my departure one day. Since I had purchased a low price ticket I bought a new one-way ticket for Dec 3rd from SW, and was planning to use the return flight which I originally purchased, which is normal for most airlines.
As expected, I received a cancellation notice from SW since I did not show up from my original departure on Dec 2nd. But here comes the shocker, SW cancelled also my return flight, which I was planning to use. Even if I also had booked a new departure with them, so I had a round trip flight. So, I called their customer service to have them fix it, and got NO help.
I was told the money and flight is lost since I did not show up for my original departure. Not satisfied with this response, I also sent a complaint by mail to SW to give them a chance to redeem themselves. Got the same answer, the flight & the money is lost. But my business means the world to SW.
Right! So I had to also buy a new return flight from Seattle. Needless to say I did not buy a ticket with SW. Neither will I do for the remainder of my days.
I will actually pay more to fly with another airline than to fly with SW.
Furthermore, I will never recommend any of our thousands of customers to fly SW. Rather the opposite, our company will recommend everyone to stay as far as possible away from booking with Southwest Airlines!
AndrePatay wrote the review because of poor customer service at Southwest Airlines. Reviewer claimed that he or she lost $500 and wants Southwest Airlines to issue a full refund.
The most disappointing in user's experience was poor customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
Also, this reviewer considered the following companies: American Airlines or Jetblue Airways. We collected other reviews about products and/or services offered by Southwest Airlines and southwest airlines flight 186 for you to read. This information may help you with your purchase decision.