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Update by user Jan 21, 2020
Legalized robbery- Beware of the teeny-tiny print!!!
Original review posted by user Jan 21, 2020
In August 2019, I purchased a ticket for $231.00. I used residual funds of $28.80 from an old ticket.
I also paid $202.20 in August on my credit card. This was for a flight in September which I was not able to take.
Yesterday, I went to book a flight and use the ticket I purchased in August...and was informed that it had NO value!!! WHAAAT!!!! I was told that, because I had used those residual funds from an older ticket, that the WHOLE ticket I purchased in August had expired on December 25th (not even a month ago) ....even though I had paid $202.20 for the new ticket in August.
It gets even better... the agent told me that they would do me a favor or granting me a 6 month extension, but for a $100.00 fee. To me, this is legalized robbery!!!
I could understand forfeiting the $28.80 from the older ticket... but to forfeit 50% of the money I paid less than 6 months ago for the new ticket is just WRONG!!!
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $100.
Preferred solution: Full refund.
Southwest Airlines Cons: Deceptive exchange policy, Theft of travel funds.