Southwest Airlines - SW airlines left me in different city due to weather and expect me to stay overnight in airport or not comp a room or meal
Monday 18 Sep 2017 evening flight from New Mexico to Houston. Destination never reached due to weather and left to find a room, find a cab, find food out of my pocket and told to wait for morning flight to Houston and find a connecting flight to San Antonio and who knows if that will happen tomorrow.
So how does Southwest Airlines compensate for loss of time, wages, extra expenses and most of all loss of TRUST?
Maybe if they get hacked, and no flights get booked, they have to return $ back and deal with how we the customer feels when they expect a sure something but left waiting at the mercy of customers. Maybe they will feel it in their pockets when they do not meet their quotas and bottom line suffers.
Review about: Southwest Airlines Flight.
Reason of review: break in contract, left at different city without taking care of customer until next flight or book another flight to end destination for proper customer service..
Monetary Loss: $320.
Preferred solution: Deliver product or service ordered.
I didn't like: Customer satisfaction.